Certified Languages International

JULY 7, 2021

AB5 has lumped language professionals into the gig worker category, failing to recognize the profession as the knowledge-based workforce it really is. While this research was primarily developed in face-to-face modality, it is currently being researched in remote interpreting settings.

Education 52

Education Healthcare Surveys Management 52

Noble Systems

FEBRUARY 20, 2019

In Part 1 of this two-part blog, we noted that in 2019 the overarching trend indicates a “back to basics” approach with an emphasis on the ultimate contact center goal of fostering meaningful connections with consumers. In Part 2, we will cover the “Effortless” and “Transformative” category trends. Effortless. Move to the Cloud.

Contact Center 75

Contact Center Journey mapping Self service Cloud contact 75

Noble Systems

FEBRUARY 20, 2019

In Part 1 of this two-part blog, we noted that in 2019 the overarching trend indicates a “back to basics” approach with an emphasis on the ultimate contact center goal of fostering meaningful connections with consumers. In Part 2, we will cover the “Effortless” and “Transformative” category trends. Effortless. Move to the Cloud.

Contact Center 51

Contact Center Journey mapping Self service Cloud contact 51

REVE Systems

MAY 29, 2017

Due to the increasing demand business messaging will likely spin off out of the unified communications category as an own market. A Deloitte study estimated that efforts to help workers be more mobile generates an extra hour of productivity per employee, per day. Employees can be more efficient in an aligned team and department.

Enterprise 52

Enterprise Healthcare Transportation Surveys 52

Momentum Telecom

OCTOBER 23, 2023

This blog discusses SD-WAN, and how SD-WAN deployment improves everything from application performance to internet traffic optimization for each branch office of a multi-location business. The applications received under each category are assessed for appropriate QoS and security policies according largely to business intent and needs.

Technology 52

Technology Enterprise Accountability Management 52

ProProfs Blog

NOVEMBER 19, 2021

What are your top priorities when it comes to buying [product category]? Remote Work Poll Questions. Do you want to know each remote workers’ unique “work from home experience”? What could we do to improve your remote work experience? Remotely . What are your main questions or concerns about [product name]?

Finance 147

Finance Surveys Feedback Education 147

aircall

DECEMBER 8, 2016

Many managers and business owners consider the possibility of working remotely to be a risk. According to a recent study by SurePayroll, 86% of workers say that they prefer to work alone and remotely to “hit maximum productivity”. Managing remote teams can be a daunting task. Coordination is key to managing a remote team.

Morale 48

Morale voip Sales Management 48

aircall

JANUARY 6, 2021

When the economy is good, workers typically earn higher wages. Call center analytics and customer satisfaction surveys will tell you whether any clients or categories of clients aren’t getting the attention they expect. Free-flowing capital and liquidity are essential to growing our economy.

Sales 62

Sales Banking Call Center Upselling 62

Vistio

JANUARY 13, 2022

We play a lot of those, but I’ll occasionally dabble into some other more, I guess, edgy gaming categories, but I definitely am a family gamer. A customer service worker, they’re like an efficient of a mini marriage. We want it to be that third category. That’s great. The customer has a need. I mean, we know.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Vistio

JANUARY 13, 2022

We play a lot of those, but I’ll occasionally dabble into some other more, I guess, edgy gaming categories, but I definitely am a family gamer. A customer service worker, they’re like an efficient of a mini marriage. We want it to be that third category. That’s great. The customer has a need. I mean, we know.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Comm100

MAY 1, 2018

According to a study of 1,350 employees, more than one in three workers report wasting five or more hours weekly due to unaddressed conflicts with colleagues from other generations (that’s 12 percent of their work week). According to Pew Research , Generation X contributes nearly 53 million workers to the U.S. Generation X.

Management 41

Management Education Surveys Government 41