Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. This recognition shines a spotlight on our commitment to offering an easy and efficient implementation process. The onboarding experience was in-depth and thorough.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Customer Success Operations 101: Drive Productivity with Purpose, People, and Process. Customer Success is often the conduit for change – whether you’re getting a customer to adopt your product, change their existing processes, test an untried strategy, or expand their account.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Eptica

SEPTEMBER 24, 2021

Our latest blog explores how these ideas are being superseded. Categorie(s): Best Practice In the old days, the contact centre was seen primarily as a cost centre. Tags: contact centre, Voice of the customer, Natural Language Processing, Revenue Generator Categories: Best Practice. Share this page on: Tweet.

Engineering 123

Engineering Best practices Management Customer Service 123

Beyond Philosophy

APRIL 18, 2017

McKinsey researched a database of 125,000 consumers across over 350 brands and found that only three out of 30 categories of purchases were driven by loyalty: mobile carriers, auto insurance and investments. In every other category, from breakfast cereals to personal care items to laptops, at least two thirds of people shopped around.

Sales 311

Sales Consulting Consulting Customer emotions 311

Eptica

JUNE 25, 2021

Our latest blog outlines the business benefits of focusing on your agents – and explains how technology can help alongside creating the right culture and processes. Categorie(s): Trends & Markets Best Practice Looking after your agents has always been important to successful customer service.

Best practices 99

Best practices Marketing Technology Management 99

Beyond Philosophy

SEPTEMBER 14, 2023

Personalized Customer Journeys: Kihlstrom says this AI doubles down on all the above categories. This AI category also automates internal processes and generates personalized content for that customer along their journey. However, the other categories are types of automation that we almost take for granted now.

Self service 222

Self service Analytics Personalization Consulting 222

Eptica

MAY 7, 2021

However, successfully embracing Teams requires a carefully planned migration – in the latest article from our parent company Enghouse Interactive we explain the four-stage process to follow to deliver future benefits. Click here to read the full blog. Click here to read the full blog. Share this page on: Tweet.

Best practices 95

Best practices Management 95

Beyond Philosophy

APRIL 30, 2020

The Rational Animal model represents these feelings in the Immediate Physiological Needs category, much like Maslow. Suffice it to say, there are a lot of categories of needs, and these categories can all be essential in different contexts. People can find comfort in the assurance of the process, even if the outcome is unknown.

Consulting 405

Consulting Consulting Healthcare Advertising 405

Eptica

MARCH 12, 2021

Drawing on the latest ContactBabel UK Contact Centre Decision-Makers' Guide, our latest blog explains how to meet changing needs by focusing on technology, skills and processes. Tags: contact centre, Customer Service, digital, omnichannel, mobile, ContactBabel Categories: Trends & Markets. Share this page on: Tweet.

Marketing 120

Marketing Technology Customer Service Management 120

Totango

NOVEMBER 15, 2023

This is why we are so proud to have received multiple leadership awards from TrustRadius in the customer success category, including: TrustRadius Best Relationship: Highlights companies that follow through on their sales and marketing promises, deliver on implementation expectations, and identify customers who would buy again.

Enterprise 112

Enterprise Best practices Feedback Education 112

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular. Decide what to write about on your blog. We came up with detailed categories and placed them in the sidebar.

Inbound sales 66

Inbound sales Marketing Personalization Customer Service 66

Beyond Philosophy

APRIL 28, 2022

However, the iPhone hasn’t always beat the competition in every category. For example, over the years, Samsung’s comparable model has been objectively better in some categories, like memory availability or camera clarity, etc. So in a side-by-side comparison, Apple does not come out on top.

B2B 222

B2B Consulting Consulting Engineering 222

Beyond Philosophy

FEBRUARY 15, 2024

Many emotions exist within those positive and negative categories, too. For example, if you have too many steps in your customer support process or require weeks to fix a problem, customers won’t feel like you care about them or that they are valued. In addition, an honest look at how operationally you treat customers can help.

Customer emotions 222

Customer emotions Call Center Customer Experience Customer Support 222

ShepHyken

APRIL 18, 2022

Not every shopper falls neatly into one of two categories, and many have different behaviors for different product categories. Gartner has identified observability as, “…the evolution of monitoring into a process that offers insights to speed innovation and enhance CX.”. by Annette Franz. (CX

Customer Service 175

Customer Service Customer centricity Customer Experience Sales 175

OctopusTech

JANUARY 23, 2024

In this blog, we will delve into crucial SEO strategies tailored specifically for Magento websites, providing you with a roadmap to enhance your website’s functionality. Enable URL rewrites and ensure a logical hierarchy for category and product URLs. Ensure that the sitemap is regularly updated to include new products or pages.

Engineering 62

Engineering Enterprise Sales Management 62

Totango

MAY 13, 2022

The right customer engagement software can optimize your onboarding process and help promote experiences that lead to customer renewal. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Onboarding is one of the first times your customer engages with your business.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

Totango

NOVEMBER 8, 2023

We partner with a variety of vendors across categories to provide our customers with a broad ecosystem of solutions based on demand. The post Drive product data visibility and adoption with Pendo and Mixpanel integrations appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Enterprise 91

Enterprise Finance SaaS Analytics 91

Beyond Philosophy

OCTOBER 6, 2014

If you are a very process based organization then guess what, you’ll deliver a very processes-based experience. We have developed a process of 269 questions that we as that can make an assessment. This is the first in a series of blogs where we are looking at each of the nine areas of the Customer Experience.

Customer Experience 387

Customer Experience Customer centricity Journey mapping Consulting 387

Aspect

JUNE 4, 2020

There are five categories of activities firms in the former group incorporate within their activities: Use cloud technology effectively: The capabilities in this category allow contact centers to rapidly adjust their activities to changing customer demand. Contact Center & Customer Experience Management, Aberdeen.

Contact Center 139

Contact Center Average Handle Time Self service Airlines 139

Beyond Philosophy

OCTOBER 25, 2018

Doing something about it, however, tends to fall into the unknown category. It could also be because they don’t care. ? Transactional: These organizations treat customers like transactions, something to process. It also helps you see all the ways that your process and how it makes you feel are not customer-centric.

Customer centricity 614

Customer centricity Customer Experience Consulting Consulting 614

Beyond Philosophy

NOVEMBER 15, 2017

We have a model we use that represents categories for the varying levels of customer centricity. Four categories represent different levels of Customer Centricity. Typically, when we reveal the results of this process for scoring on the orientation areas to our clients, they are surprised. We call it Naïve to Natural.

Customer centricity 315

Customer centricity Journey mapping Consulting Consulting 315

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. Totango supports this cross-functional effort through various SuccessBLOCs and curricula that make the mapping process purposeful for your business and your customers.

Journey mapping 101

Journey mapping Enterprise Best practices Marketing 101

AWS Machine Learning

MARCH 4, 2024

Reduced hallucination – Businesses require predictive, controllable outputs from AI systems directing automated processes or customer interactions. With use of Claude on Amazon Bedrock, we’re thrilled to get even higher accuracy in our experiments with processing and summarizing capabilities.

Benchmark 134

Benchmark Finance Engineering Enterprise 134

Eptica

SEPTEMBER 10, 2020

In this new blog post, Trevor Davies, Head of Products in R&D, explores some of the key trends and influences from moving to the cloud, to monitoring speech and customer journey analytics, the growing impact of Robotic Process Automation. Share this page on: Tweet. Customer service: what you can learn from great historical figures.

Quality management 74

Quality management Analytics Technology Marketing 74

Eptica

MARCH 4, 2020

Categorie(s): Best Practice In our latest guest post, noted customer service expert Shep Hyken explains the importance of amazement to keeping your customers happy and loyal. Tags: Customer Service, cult of amazement, shep, Shep Hyken, Hyken, Customer experience, amazing, Enghouse, Complaint, Eptica Categories: Best Practice.

Best practices 79

Best practices Technology Customer Service Customer Experience 79

AWS Machine Learning

SEPTEMBER 7, 2023

Finding optimal control policies is a complex task because physical systems, such as chemical reactors and wind turbines, are often hard to model and because drift in process dynamics can cause performance to deteriorate over time. The algorithm trained in this blog post is called “ Conservative Q Learning ” (CQL).

Metrics 92

Metrics Engineering Scripts Accountability 92

Totango

AUGUST 23, 2022

Let’s break down how customer journey touchpoints fall into each category. During the sales process, including sales appointment scheduling, meetings and payment processes. During the sales process, including sales appointment scheduling, meetings and payment processes. Blog content. Video content and ads.

B2B 115

B2B Journey mapping SaaS Engineering 115

Totango

NOVEMBER 27, 2023

The report evaluated Totango alongside top providers in three high-level categories: Current offering: Engagement across the customer lifecycle, process and workflow, insights and reporting, data and technology, and support and guidance. The report states that our platform offers “laudable flexibility.”

B2B 91

B2B CRM Enterprise Upselling 91

ProProfs Blog

JANUARY 18, 2022

In this blog, we have gathered a list of 90+ market research questions that you can use for conducting in-depth market research surveys. This helps businesses validate the market demand and profitability of their product/feature before diving into the development process. . Market Research Questions (categories with questions).

Marketing 145

Marketing Surveys Feedback Education 145

Nicereply

DECEMBER 28, 2022

The Nicereply team would like to thank you for spending time and attention on our blog. In 2022, we devoted more attention to it and we created a special category for it. It’s a positive indicator that your organization is already in the process of putting on the first place a customer-centric plan. It means a lot to us!

Customer centricity 52

Customer centricity Education Customer Experience Sales 52

Totango

MAY 19, 2021

These sites allow you to narrow down your search by categories like price, location, home type, number of bedrooms and bathrooms, etc. The six categories should all add up to a score of 100. We chose six factors to evaluate, including: Product Analytics and Adoption. Customer 360. Segmentation and Personalization. Customer Retention.

Real estate 106

Real estate Customer retention Enterprise Analytics 106

CSM Practice

APRIL 29, 2020

In parallel, assign each industry a specific Coronovirus impact category: ? Next, develop three customer reaction lanes based on the industry impact categories above. READ our Customer Success BLOG : BROWSE our PINTEREST board pins: [link]. That’s a basic step without which, this whole exercise is doomed.

Accountability 75

Accountability CRM Management Customer Experience 75

ProProfs Blog

FEBRUARY 28, 2020

The next sections of this blog answer these questions precisely: The Brand Awareness Survey Guide. Maybe you have been misreading them and their buying process. This means: when prompted with a list of brands that make products in a particular category, how well is the customer able to recognize your brand? Customer Persona.

Surveys 143

Surveys Metrics Marketing B2B 143

Totango

SEPTEMBER 22, 2023

We partner with expert vendors across categories in order to support our vision that customer success requires superior alignment across the C-suite to drive business outcomes and customer value.”

Enterprise 113

Enterprise Education Best practices Customer retention 113

Totango

APRIL 8, 2022

Let’s take a deeper look at how Canvas can help make customer journey mapping a simpler and more efficient process for your team. Different Tracks can represent different things, such as the stages of a journey, categories of engagements or any other grouping that is relevant to your business.

Journey mapping 96

Journey mapping Enterprise Feedback Customer Experience 96

CallSource Insights

DECEMBER 2, 2022

This indicates that a business has passed a Google screening and verification process and is a Google Guaranteed provider, reassuring users that Google prequalifies the business. . Local Services Ads are available to a variety of businesses within specific service categories and regions. Step #2 – Create your Business Profile .

Advertising 105

Advertising Accountability Best practices Management 105