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A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

They’re not just speeding up the process; they’re enriching it with deeper insights, making it smoother and more efficient in terms of resources. It’s full of insights, but only if we can effectively gather, structure, and analyze it. Welcome to the ‘digital-everything’ era.

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Pros and Cons of Using the Built-in Front CSAT Solution

Nicereply

Pro: Automated Rules. Pro: Distribution Channels. Pro: Analytics. Pro: The Price. Pro: Easy to Set Up. Pro: No third-party solution is needed. Pro: “All in one package”. Those responses separate customers into three categories: Detractors (score 0-6), Passives (score 7-8), and Promoters (score 9-10).

Surveys 111
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Transaction Risk API – How we built it (Blog 2 of 3)

Whitepages Pro

In this three part blog series we’re diving into why we built it , how we built it, and what value it brings to the market. Customers expect lightning fast speeds when it comes to online transactions, so we needed to create a low-latency product that delivered high impact data insights at incredible speeds. The result?

APIs 40
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22 Best Google Forms Alternatives and Competitors

ProProfs Blog

For this reason, using Google forms to capture crucial customer insights seems unprofessional. Therefore, to help you get advanced research insights, we have compiled a comprehensive list of 22 Google alternatives so that you can pick one that fits best for your business needs. The pro plan starts at $199.50/year. Zoho Forms.

Surveys 78
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The Ultimate Guide: How to Build a Customer Experience Department

Lumoa

– What are their key characteristics (pro tip: consider both demographics or psychographics )? By creating a detailed narrative of what the customer does and how they move throughout their journey, organizations can gain valuable insight into exactly where customers are getting stuck or where their experience could be improved.

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What is Quality Management Analytics?

NICE inContact

Thus, Quality Management Analytics harnesses the power of analytics and leverages those insights to make your quality program more precise and efficient. To learn more about NICE inContact Quality Management Analytics Pro, start by watching this fun, relatable overview video! appeared first on NICE inContact Blog.

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Support Talks: Cross-functional Relationships to Create Proactive Support

Nicereply

Commonly we talk about Support teams having the most contact with customers and we need to find ways to utilize this insight to create a better customer experience. For example, making sure tags and categories are consistent and understandable outside of the support team. How does support provide value beyond the queue?

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