ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

JustCall

OCTOBER 20, 2019

That is why I have compiled this comprehensive list of 5 blogs and 5 podcasts for every real estate agent to check out. In case you want to skim through things quickly, you can opt to read the blogs. Top 5 real estate blogs to read. #1 Culture Scan is the official blog by The National Association of Realtors.

Real estate 56

Real estate Coaching Finance Advertising 56

Beyond Philosophy

SEPTEMBER 14, 2023

However, the news in this area of AI is that these programs are mixing with predictive analytics and generative AI, which changes how organizations can automate workflows. Personalized Customer Journeys: Kihlstrom says this AI doubles down on all the above categories. Organizations have been using this type of AI for decades.

Self service 221

Self service Analytics Personalization Consulting 221

Beyond Philosophy

APRIL 18, 2017

McKinsey researched a database of 125,000 consumers across over 350 brands and found that only three out of 30 categories of purchases were driven by loyalty: mobile carriers, auto insurance and investments. In every other category, from breakfast cereals to personal care items to laptops, at least two thirds of people shopped around.

Sales 310

Sales Consulting Consulting Customer emotions 310

Eptica

JANUARY 8, 2021

Our blog outlines 5 key areas to focus on if you want to reduce hidden costs in the contact centre, from improving the agent experience to AI and automation – all without negatively impacting service levels. You might also be interested in these posts: Reviewing 2020 – our top blog posts from last year. Share this page on: Tweet.

Self service 85

Self service Service level Marketing Customer Service 85

Eptica

JANUARY 15, 2021

Our latest blog explains where you need to focus to get your customer service fit for 2021. Reviewing 2020 – our top blog posts from last year. Categorie(s): News Trends & Markets The ongoing pandemic makes it difficult to predict the near-future. How can you ensure your contact centre is ready for the challenge?

Marketing 72

Marketing Customer Service Management 72

Aspect

MARCH 30, 2020

Let me give you some perspective about both of these categories as well as what I would consider the next key operating category – Leadership Continuity. With more clients supported on our re-architected infrastructure, this is excellent news. The post WFH: Time to Step Up and Lead appeared first on Aspect Blogs.

Government 153

Government Contact Center Education Consulting 153

Beyond Philosophy

AUGUST 18, 2015

2 Availability Heuristic: When a person can think of many examples of a category quickly, they believe the overall frequency of that category is large. The good news is that once you are aware of them, you can address them and change it for the better. We all defer to System 1 thinking more often than System 2.

Personalization 413

Personalization Customer Experience Customer emotions Customer Service 413

Eptica

MARCH 4, 2020

Categorie(s): Best Practice In our latest guest post, noted customer service expert Shep Hyken explains the importance of amazement to keeping your customers happy and loyal. The good news is that delivering amazement doesn’t require over the top customer experience, but instead relies on: Share this page on: Tweet.

Best practices 79

Best practices Technology Customer Service Customer Experience 79

Beyond Philosophy

DECEMBER 19, 2017

Ten-thousand respondents ranked brands’ Customer Experience based on six categories. The Bad News. The Good News. This is especially good news for my company as we still work in the UK. These six areas drive brand advocacy and loyalty, the gold-standard for any company measuring CX performance. Time and Effort.

Customer centricity 382

Customer centricity Consulting Consulting Banking 382

Beyond Philosophy

JANUARY 17, 2018

We compartmentalize resources, including money, time, and experiences, into categories and we treat them differently. Based on this example you can see that when it comes to good news in a Customer Experience, you should find ways to let it trickle out as you go in an experience.

Entertainment 314

Entertainment Accountability Consulting Consulting 314

Beyond Philosophy

OCTOBER 12, 2017

This news is ideal for retail, a sector repeatedly told they are the Beta Max or Laser Disc of tomorrow’s commerce preferences. Here are some other highlights from the report pertinent to retail venues: The respondents ranked online sites higher for product availability and variety of selection in these three categories (e.g.,

Consulting 326

Consulting Consulting Sales Surveys 326

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. 10 Punny Customer Success Jokes. ChurnZero Resource.

Best practices 49

Best practices Metrics SaaS Sales 49

Beyond Philosophy

OCTOBER 26, 2023

The excellent news for Irene is that she is already on the right path. Moreover, sometimes Functional Value is critical, even when the brand scores high in another category. ” feature, where listeners write or call us regarding a business problem they want our advice to solve.

Banking 221

Banking Consulting Consulting Personalization 221

Nicereply

MAY 6, 2020

Response Volume Trend now divides ratings into 3 categories, where you can seamlessly add time filter: Bad Ratings. You can set your own “standards” for these categories with CSAT and CES. More exciting new features such as team performance analytics are coming soon so make sure to check our blog regularly to be up to date!

Analytics 88

Analytics Metrics Customer Support Personalization 88

Nicereply

DECEMBER 28, 2022

A new year is just around the corner. The Nicereply team would like to thank you for spending time and attention on our blog. Our friend Craig Stoss interviewed different support leaders to bring you the most exciting news from the industry. In 2022, we devoted more attention to it and we created a special category for it.

Customer centricity 52

Customer centricity Education Customer Experience Sales 52

aircall

JANUARY 11, 2023

They rely on our platform to stay ahead of tech trends and news, learn skills to accelerate their careers and find opportunities at companies whose values they share. The post Built In Honors Aircall in Its Esteemed 2023 Best Places to Work Awards appeared first on Aircall Blog. www.builtin.com. ABOUT BUILT IN’S BEST PLACES TO WORK .

Enterprise 62

Enterprise Marketing Technology 62

Creative Virtual

DECEMBER 8, 2022

As the end of 2022 draws near, it is time once again for Creative Virtual’s annual year in review blog post. We were also awarded ‘Best Conversational AI Solutions’ in the SME News 2022 IT Awards. We aim to publish interesting and educational posts on our blog throughout the year. in the CX Technology category.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

Beyond Philosophy

JULY 2, 2020

” Some organizations out there concerning the pandemic (and maybe other things, too) are falling into that third category. However, the Dallas News reported in April that they are predicting a 90 percent drop in revenue for the second quarter of 2020. In this issue, we will discuss how to avoid being one of them.

Customer Experience 488

Customer Experience Airlines Journey mapping Consulting 488

JustCall

OCTOBER 1, 2020

Kicking off the final quarter of 2020 with new updates and features, a lot has happened behind the scenes! With a goal to make our customers' experience as fluid as possible, we roll out new features and updates every month. In this blog, we will lead you through all the changes and improvements we introduced in September.

Airlines 52

Airlines voip Contact Center Accountability 52

Eptica

FEBRUARY 5, 2020

They want to engage with a brand that matches their views and aspirations so it is no surprise that some of the top scorers in this category are the likes of John Lewis and First Direct who focus on building trust and reassurance. You might also be interested in these posts: 2019 in focus: our top 10 blog posts from the year.

Customer centricity 72

Customer centricity Marketing Metrics Surveys 72

Beyond Philosophy

NOVEMBER 4, 2014

The good news is here that if you have a bad case of remorse, you can always drown your sorrows with your purchase! Employing a reduction of choices in each category. Now, there are plenty of choices at most wine stores. All kidding aside, there are ways to help wine customers make decisions on which choice to make. 16 July 2013.

Customer emotions 283

Customer emotions Customer centricity Consulting Consulting 283

Toister Performance Solutions

MARCH 2, 2023

This blog is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. There was some good news. Is burnout gripping your contact center?

Contact Center 101

Contact Center Agent burnout Surveys Accountability 101

Stratifyd

JULY 22, 2019

When you create content for your publication you can assign tags to help differentiate between categories of content. For example you may tag some content with News and other content with Podcast, which would create two distinct categories of content listed on /tag/news/ and /tag/weather/ , respectively.

Technology 40

Technology 40

Beyond Philosophy

MAY 21, 2021

Nir Eyal, author, consultant, and investor, created a two-by-two framework into different lying categories. Hiding lousy news from customers, so they don’t get upset. Moreover, while it’s sometimes difficult to tell customers terrible news, you must tell them. I think that builds trust.

Customer Experience 221

Customer Experience Consulting Consulting Personalization 221

Beyond Philosophy

MARCH 31, 2020

Now they are grabbing not just new customers but penetrating more widely into new segments – whether millennials or baby-boomers. But now, for certain product categories, if people get used to it, it will become the new norm. But those were not universal for everything and everyone. Digital Everything.

Airlines 499

Airlines Healthcare Government Self service 499

Eptica

JANUARY 16, 2019

You might also be interested in these posts: Reviewing 2018 – our top 10 blog posts from the year. Categorie(s): News Trends & Markets As we move into 2019, businesses are having to cope with unprecedented uncertainty. Share this page on: Tweet. How good is Santa at Customer Experience?

Marketing 71

Marketing Metrics Service level Accountability 71

AWS Machine Learning

DECEMBER 12, 2022

You can use custom classification to organize documents into categories (classes) that you define. JumpStart also provides other resources like notebooks, blogs, and videos. The notebooks use sample datasets with AWS product announcements and sample news articles. You can train and tune these models.

APIs 73

APIs Accountability Enterprise Metrics 73

Aspect

MAY 18, 2018

Some great news from the UK Cloud Awards – we were named the winner in the Security Solution of the Year category for Aspect Verify! Aspect Verify™ gets top prize in Security Solution of the Year category at UK Cloud Awards appeared first on Aspect Blogs. Onwards and upwards from here! The post We’re a winner!

Technology 59

Technology Customer Experience 59

aircall

SEPTEMBER 18, 2018

It’s a tough time to be reading news headlines if you happen to be a human working in customer service: 85% of Customer Service Interactions to be Handled Without Humans By 2020. What about the entirely new categories of jobs that tech disruption can create? 67% of Customers Prefer Self-Service to Speaking With Reps.

Customer Service 66

Customer Service Self service Call Center Customer Support 66

Eptica

MAY 8, 2019

Author: Pascal Gauvrit - CTO Artificial intelligence is one of the most-talked about topics in the world today, with stories about its benefits and potential negative effects continually cropping up in the news agenda. The author, Kai-Fu Lee, is the former president of Google China and currently CEO of a Chinese VC firm that invests in AI.

Chatbots 55

Chatbots Best practices Engineering Education 55

Eptica

DECEMBER 5, 2018

In a previous blog we looked at the skills the agent of the future will need – in this post Eptica’s CEO, Olivier Njamfa shares his thoughts about the customer of the future. Categorie(s): Best Practice News The balance of power between brands and consumers is shifting, with customers now wielding greater influence and control.

Customer Experience 77

Customer Experience Best practices Advertising Chatbots 77

Beyond Philosophy

NOVEMBER 8, 2017

At about the same time, Christopher Fay, writing in the Winter, 1995 issue of the Juran News (“Can’t Get No Satisfaction? Let’s go a little further back in time. Between 65 percent and 85 percent of customers who defect say they were satisfied or very satisfied with their former supplier.” This is not much of a recommendation.

Consulting 150

Consulting Consulting B2B Metrics 150

Mindtouch

NOVEMBER 11, 2019

The winning companies and solutions within each category are selected by the people who actually use them, which is what makes this such welcome news. The post MindTouch Wins Best Customer Experience and Support from KMWorld appeared first on MindTouch Blog. Okay, the bubbly is really flowing now.

Customer Experience 48

Customer Experience Chatbots Management Self service 48

Nicereply

JUNE 26, 2019

We’ll categorize customers into four essential categories: Proponents. All of these can be separated into sub-categories, but we’ll focus on these ones for now. This category is known for, well, not responding. Businesses commonly focus their efforts on re-engaging the members of the first three categories, and rightly so.

Feedback 92

Feedback B2C Advertising Customer centricity 92

JustCall

MARCH 31, 2021

Taking feedback and customer pain points into account, our team works to develop new features and updates each month. Here's a quick brief of the latest news and product updates in 2021: 1. JustCall Ranks #1 in G2 Spring 21 Categories. Excitingly, JustCall has been ranked as the ' B est ' in not only one but 6 categories.

call center software 52

call center software APIs Call Center Coaching 52

Eptica

OCTOBER 9, 2019

Categorie(s): Best Practice News We’re now partway through National Customer Service Week (NCSW) , which runs from the 7 th -11 th October. In the United Kingdom, there are daily themes, each emphasizing different aspects of customer service. Share this page on: Tweet. 4 ways to drive recognition in your customer service team.

Customer Service 60

Customer Service Customer centricity Multichannel Contact Center 60