CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Entertainment 52

Entertainment Engineering Advertising Marketing 52

Maru Group

FEBRUARY 15, 2021

By 2019, the North American market for meal kits had slowly but steadily grown to an estimated 1.7 We used Maru/HUB ’s proprietary panel and surveying tools to get updated insights on consumers responses to this elusive category. billion dollars, although companies struggled with profitability and retaining customers. Think framework.

Construction 80

Construction Marketing Education Surveys 80

ShepHyken

MARCH 30, 2018

Depending on whether your Customer Care department is an extension of your marketing or your customer service strategy, the KPIs you give yourself may be different. Originally used by marketers, the Net Promoter Score is another very common KPI used by Customer Care departments. Type: Customer Centric.

Customer Experience 213

Customer Experience Average Handle Time Customer Care Customer centricity 213

JivoChat

FEBRUARY 9, 2023

If you are looking for ways to make money on the internet, affiliate marketing courses can help you with that. In affiliate marketing, you partner up with one or more companies that will give you links to be posted on your social media posts, or on your website. 5 Best Affiliate Marketing Courses Online 1.

Marketing 75

Marketing Engineering Sales Analytics 75

ClientSuccess

MARCH 20, 2019

In this blog, I will cover the 4 high-level categories of customer success metrics. These categories were developed by 100 of the top customer success leaders during a session at the CS100 Summit —the number one leadership conference for customer success leaders. 4 High-Level Categories of Customer Success Metrics.

Metrics 61

Metrics SaaS Customer advocacy Marketing 61

Beyond Philosophy

DECEMBER 21, 2023

One area that will feel the influence of AI keenly is customer market research. A recent article by Qualtrics, “ AI Will Reinvent the Market Research Industry ,” had a couple of stats I wanted to share with you today, which include: 83% of researchers see AI as an industry opportunity, and 7% see it as a threat.

Customer centricity 221

Customer centricity Marketing Chatbots Education 221

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Aggregated “toolkits” of paired blog posts, webinars, and ebooks.

Customer Service 82

Customer Service Coaching Education Best practices 82

Eptica

JULY 14, 2023

Read the views of AI experts from our parent company Enghouse Interactive in our new blog post. Read the views of AI experts from our parent company Enghouse Interactive in our new blog post.

Chatbots 105

Chatbots Engineering Marketing Customer Service 105

Jive

MAY 23, 2019

Our efforts have effectively established cloud-based phone systems and Unified Communications platforms as essential tools for the modern workplace—a fact further bolstered by G2 who recently named Jive a leader in the VoIP category. The post Jive named leader in G2’s VoIP Category appeared first on The Jive Blog.

voip 69

voip B2B Customer Service Marketing 69

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

SaaS 52

SaaS Upselling Education Customer retention 52

GetFeedback

JANUARY 21, 2019

A successful content marketing strategy relies on good customer feedback. In fact, 2018 study by Clutch revealed that 73% of consumers made a purchase based on marketing content they’ve viewed. In fact, 2018 study by Clutch revealed that 73% of consumers made a purchase based on marketing content they’ve viewed. Blog posts.

Surveys 84

Surveys Marketing Healthcare Feedback 84

OctopusTech

OCTOBER 8, 2019

Content is the most important tool for any website when it comes to online marketing, increasing traffic and overall SEO. A well-researched and high-quality blog post would be worthless if no one ever finds it online. Well, that is exactly what we are going to learn in this blog post today. Keyword Research. Keyword Research.

Best practices 74

Best practices Marketing 74

Eptica

NOVEMBER 24, 2022

Based on the latest ContactBabel report, our blog explains the key functionality contact centres are rolling out via the cloud, as well as sharing best practice advice for successful cloud deployments. Tags: Cloud Contact Centres Categories: Trends & Markets. Share this page on: Tweet.

Cloud contact 126

Cloud contact Best practices Banking Technology 126

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. Author: Anne-Claire Bellec - Marketing Director As we come back to work after the holiday season and settle into 2019, it’s a good time to review last year and what we’ve learned.

Average Handle Time 89

Average Handle Time Best practices Surveys Chatbots 89

Eptica

SEPTEMBER 12, 2022

Our latest blog explores the 6 key benefits chatbots deliver, while outlining best practice for ensuring ROI. Click here to read the full blog post on our parent company Enghouse Interactive’s site. Tags: Chatbots, Housing Associations Categories: Market Trends, Best Practice. Share this page on: Tweet.

Chatbots 125

Chatbots Best practices Marketing Management 125

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. This blog looks at how CX has evolved , and the priorities for brands looking forward into the new decade. Published on: January 09, 2020. Avoid these Five CX Leadership Traps!

Customer centricity 65

Customer centricity Self service Marketing Customer Experience 65

Beyond Philosophy

JANUARY 10, 2019

It means that we put a resource, like time or money, in different categories and allocate them toward that end. In the customers’ minds, they have “already” spent that money on that category, and it should not be used for any other category. You want to go but decide not to because that category’s budget has been spent.

Accountability 317

Accountability Customer Experience Entertainment Benchmark 317

CSM Magazine

JUNE 25, 2021

Google Play Market and the Apple Store are overloaded with a broad selection of mobile applications. To have a meticulous marketing strategy is probably the only working practice to stand out from the crowd. You need to build a successful marketing strategy, which will help grow your business and attract customers.

Marketing 52

Marketing Metrics Accountability 52

SmartAction

NOVEMBER 7, 2018

In the contact center, it isn’t often that a new category of technology emerges. Moreover, they have recognized the need to name leaders in this emerging category. The emergence as a category indicates these new solutions are here to stay and are as integral to service delivery as the PBX or workforce management software.

Self service 78

Self service Virtual Agent Contact Center Customer Support 78

Maru Group

FEBRUARY 15, 2021

By 2019, the North American market for meal kits had slowly but steadily grown to an estimated 1.7 We used Maru/HUB ’s proprietary panel and surveying tools to get updated insights on consumers responses to this elusive category. billion dollars, although companies struggled with profitability and retaining customers. Think framework.

Construction 52

Construction Marketing Education Surveys 52

Eptica

JUNE 10, 2022

However, research covered in our latest blog identifies three disconnects between companies and their customers when it comes to the customer experience. Categorie(s): Trends & Markets Understanding the customer is the start point of delivering excellence in customer service. Share this page on: Tweet.

Banking 120

Banking Self service Marketing Technology 120

Eptica

FEBRUARY 14, 2022

In our latest blog we highlight research that demonstrates the shift to digital and focus on five important areas driving customer experience transformation. Tags: Customer Experience Transformation Categories: Trends & Markets, Best Practice. Read the full post on our parent company Enghouse Interactive’s site here.

Customer Experience 133

Customer Experience Best practices Self service Marketing 133

Eptica

JUNE 15, 2022

Our blog describes the key factors that are driving digital investment within local government customer service, as well as highlighting some of the challenges. Categorie(s): Trends & Markets What’s driving customer facing technology investment in local councils? Share this page on: Tweet.

Technology 126

Technology Government Banking Marketing 126

Help Scout

MAY 20, 2021

Marketing is often focused heavily (or even solely) on generating new leads and customers, but it’s important not to overlook your existing customers when creating your marketing strategies. So how can marketing teams create content and messaging to improve customer success and drive retention? Case studies. Customer events.

SaaS 79

SaaS Marketing Sales 79

Eptica

OCTOBER 4, 2021

Date: Monday, October 4, 2021 Author: Pauline Ashenden - Marketing Manager The 4 pillars of a successful customer service strategy. Author: Pauline Ashenden - Marketing Manager As we celebrate National Customer Service Week, it is the perfect time for senior management to focus on the area and re-evaluate their customer service strategy.

Customer Service 120

Customer Service Best practices Engineering Accountability 120

JustCall

OCTOBER 20, 2019

With the consumer market now being highly aware of their needs and new things in town, as a real estate agent, one needs to be up-to-date with new trends too. You need to know what is the best thing in the market up for grabs, and you need to be aware of what would sell like hot-cakes. Top 5 real estate blogs to read. #1

Real estate 56

Real estate Coaching Finance Advertising 56

ShepHyken

JUNE 28, 2021

Be sure to check out the drop-down box that allows for the data to be broken up into different categories. American Alliance of Museums) Here are ten ways museums and attractions can continue to attract return visitors, including local staycationers, daytrippers, and audiences outside the usual target market. Of course, you do!

Customer Service 352

Customer Service Government Customer Experience Marketing 352

Eptica

JULY 16, 2021

To help organisations make informed choices our latest blog answers six common questions about cloud contact centres – read the full article here on the website of our parent company Enghouse Interactive. Tags: Cloud Contact Centre, Switching to the cloud Categories: Best Practice, Trends & Markets.

Cloud contact 127

Cloud contact Best practices Marketing Management 127

Eptica

FEBRUARY 7, 2022

Read the full article and watch the video here: Tags: contact centres, Microsoft Teams Categories: Trends & Markets. Highlights from our customer service blog in 2021. Share this page on: Tweet. You might also be interested in these posts: 5 factors that are driving the need for better digital customer experience.

Marketing 121

Marketing Management Customer Experience Customer Service 121

Eptica

OCTOBER 8, 2021

Excellent customer service is critical to keeping customers up-to-date, and our latest blog outlines five ways to ensure your contact centre can cope with unplanned business disruptions. Click here to read the full post on our parent company Enghouse Interactive’s blog. Share this page on: Tweet. Here’s what to consider.

Customer Service 120

Customer Service Best practices Engineering Accountability 120

Eptica

NOVEMBER 4, 2021

Read the full blog post on our parent company Enghouse Interactive’s site to understand how to successfully integrate call recording into your Teams implementation. Tags: Call & Screen Recording, Microsoft Teams, Quality Control, Customer Insights Categories: Trends & Markets. Share this page on: Tweet.

Marketing 123

Marketing Management Customer Service 123

Eptica

APRIL 15, 2021

Read the full article exploring these key trends on the Enghouse Interactive blog. Categorie(s): Trends and Markets How are collaboration and communication tools benefiting the contact centre? Categorie(s): Trends and Markets How are collaboration and communication tools benefiting the contact centre?

Customer Service 125

Customer Service Marketing Management Customer Experience 125

Eptica

JULY 22, 2022

Our latest blog post discusses how you can make your contact centre greener, through strategies such as switching to the cloud and embracing hybrid working. Categorie(s): Market Trends The contact centre, like all parts of the organisation, must work towards reducing emissions and ensure the future of the planet.

Self service 93

Self service Marketing Technology Management 93

Eptica

NOVEMBER 26, 2021

Author: Pauline Ashenden - Demand Generation Manager Outsourced customer service providers make up a significant part of the overall customer service sector – and globally this part of the market is expected to grow by $14.05 billion between now and 2025. Share this page on: Tweet. Preparing for future customer service challenges.

outsourcing 121

outsourcing Customer Service Cloud contact Best practices 121

Eptica

MAY 15, 2023

Visit our parent company Enghouse Interactive’s site to find out in our new blog post. Visit our parent company Enghouse Interactive’s site to find out in our new blog post. What are the benefits – and challenges - for customer service?

Customer Service 62

Customer Service Chatbots Marketing Management 62

Eptica

JANUARY 31, 2022

In our latest blog based on ContactBabel research we outline the three most important areas to focus on to improve agent empowerment: technology, skills and the culture/working environment they operate within. Share this page on: Tweet. Why so many contact centres are turning to Microsoft Teams (Video).

Agent Empowerment 111

Agent Empowerment Best practices Self service Marketing 111

C3Centricity

JULY 20, 2020

” Over almost a decade of blog posting, I have written many other articles which include my solutions to failing in countless areas of marketing. Innovation #Brand #Marketing Click To Tweet. #4 Mistake #Brand #Marketing #Scandal Click To Tweet. #6 Distribution #Brand #Marketing #Sales Click To Tweet. #10

Marketing 77

Marketing Coaching Sales Customer centricity 77