Totango

JANUARY 3, 2024

With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio , engage with customers when and where it matters, monitor and improve the metrics that matter , and scale CS faster with the power of people + AI.

Enterprise 111

Enterprise Best practices Analytics Metrics 111

Beyond Philosophy

JANUARY 10, 2019

It means that we put a resource, like time or money, in different categories and allocate them toward that end. In the customers’ minds, they have “already” spent that money on that category, and it should not be used for any other category. You want to go but decide not to because that category’s budget has been spent.

Accountability 317

Accountability Customer Experience Entertainment Benchmark 317

OctopusTech

OCTOBER 8, 2019

A well-researched and high-quality blog post would be worthless if no one ever finds it online. So, how can you improve your SEO and optimize your blog posts so that they may rank high on Google and other search engine’s SERP? Well, that is exactly what we are going to learn in this blog post today. Keyword Research.

Best practices 74

Best practices Marketing 74

Eptica

SEPTEMBER 17, 2023

Our latest blog discusses DCE in-depth and how it benefits customers time while increasing efficiency. Our latest blog discusses DCE in-depth and how it benefits customers time while increasing efficiency. Read the full article on our parent company Enghouse Interactive’s site.

Customer Service 62

Customer Service Best practices Technology Management 62

GetFeedback

JULY 14, 2018

A blog survey is simple but powerful way to learn more about your audience. With just a few questions, you can measure reader satisfaction, promote new content, and convert more blog traffic. Here are step-by-step instructions on launching an awesome blog survey in under 30 minutes. Building a Blog Survey. Like/Dislike.

Surveys 74

Surveys Feedback Best practices Metrics 74

Eptica

OCTOBER 13, 2023

Our latest blog covers the role of technology in making the agent experience better. Read the full article on our parent company Enghouse Interactive’s blog here. Our latest blog covers the role of technology in making the agent experience better.

Technology 62

Technology Best practices Management Customer Service 62

Eptica

JUNE 15, 2022

Technology can drive greater efficiency and cost savings, deliver better experiences, and help increase citizen engagement. Our blog describes the key factors that are driving digital investment within local government customer service, as well as highlighting some of the challenges. Share this page on: Tweet.

Technology 126

Technology Government Banking Marketing 126

Eptica

MARCH 11, 2022

Based on the ContactBabel UK Contact Centre Decision Maker’s Guide 2022, our blog explains the challenges to effective quality assurance – and how they can be overcome. Learn more by reading the full blog on our parent company Enghouse Interactive’s site here. Share this page on: Tweet.

Customer Service 126

Customer Service Best practices Management Customer Experience 126

Beyond Philosophy

AUGUST 16, 2017

In our global Customer Experience consultancy, we find most employees fall into one of five commitment categories for employees. Positive Loyalists: People who fit in this commitment category have positive feelings about their job. Positive Loyalists are emotionally engaged with the company, sharing a favorable opinion of it overall.

Consulting 350

Consulting Consulting Employee engagement Customer Experience 350

Totango

NOVEMBER 15, 2023

This is why we are so proud to have received multiple leadership awards from TrustRadius in the customer success category, including: TrustRadius Best Relationship: Highlights companies that follow through on their sales and marketing promises, deliver on implementation expectations, and identify customers who would buy again.

Enterprise 112

Enterprise Best practices Feedback Education 112

Beyond Philosophy

SEPTEMBER 13, 2019

Expectations play into it, in how you form the category or group against which you’re going to compare. Therefore, when you’re pulling mental samples to form that category, it was defined by your expectations. . So, they would form a different category. Then, that would be a different Representativeness. .

Banking 325

Banking Consulting Consulting Government 325

Beyond Philosophy

APRIL 18, 2017

However, McKinsey reports that fewer people are actively engaged in these programs today than in the past. McKinsey researched a database of 125,000 consumers across over 350 brands and found that only three out of 30 categories of purchases were driven by loyalty: mobile carriers, auto insurance and investments. Here’s Why.

Sales 310

Sales Consulting Consulting Customer emotions 310

Eptica

MARCH 18, 2022

To help customer service teams ahead of Mother’s Day 2022 on 27 March our latest blog shares key best practice advice. How a unified agent desktop empowers your advisors and better engages customers. Tags: Customer Service, Mother’s Day Categories: Best Practice. Share this page on: Tweet.

Customer Service 122

Customer Service Best practices Management Customer Experience 122

Eptica

NOVEMBER 13, 2020

Author: Pauline Ashenden - Demand Generation Manager Understanding changing customer needs is vital if companies are to increase engagement, satisfaction and long-term revenues. Our latest blog picks six key questions that the guide answers in-depth to help you to successfully embrace VoC. Published on: November 13, 2020.

Best practices 126

Best practices Analytics Marketing Customer Experience 126

Totango

FEBRUARY 13, 2024

TrustRadius—a platform designed to deliver the most credible resources to help technology buyers confidently make decisions—compared mentions of “love” in all its (grammatical) forms and reviews received for 28,600+ products in 825+ categories and named Totango one of 101 most loved software products! We love data-driven insights,” he says.

Upselling 105

Upselling SaaS Accountability Enterprise 105

Beyond Philosophy

AUGUST 20, 2020

This unique combination of properties means our phone provides greater psychological comfort on average than when we engage in the same task on our laptop. Engaging in that task on our phone requires more cognitive resources. Our phone provides greater psychological comfort on average than when we engage in the same task on our laptop.

Transportation 870

Transportation Surveys Consulting Consulting 870

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Humble brag alert: the attendee engagement during the sessions absolutely blew us away. G2 Momentum Leader in Customer Success category for the 7 th consecutive quarter in a row since the grid’s debut. Top 10 Blog Posts and Other Noteworthy News appeared first on ChurnZero.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

Comm100

FEBRUARY 10, 2022

Netflix then uses this information to personalize its content recommendations and meet your preferences—leveraging the power of personalization to engage with its users. They go the extra mile to create individualized experiences for each engagement. You can also seek support depending on four categories.

Personalization 52

Personalization Customer Service Chatbots Self service 52

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. The best way to gain this information is through customer engagement. Onboarding is one of the first times your customer engages with your business. Why You Need a Customer Engagement Platform.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular. Decide what to write about on your blog. We came up with detailed categories and placed them in the sidebar.

Inbound sales 66

Inbound sales Marketing Personalization Customer Service 66

Beyond Philosophy

AUGUST 18, 2015

2 Availability Heuristic: When a person can think of many examples of a category quickly, they believe the overall frequency of that category is large. Lesson: Be sure to engage your rational thinking when you feel pressure to act quickly to react to a situation. Three Reasons Why People Say One Thing and Do Another.

Personalization 413

Personalization Customer Experience Customer emotions Customer Service 413

Totango

MAY 6, 2022

This allows you to select which KPIs to include, define which scores fall into each metric’s “poor” and “good” range, and determine how much weight to give each category. You should consider pursuing value-adding engagements, such as offering upsells or inviting referrals.

Best practices 116

Best practices Metrics Upselling Journey mapping 116

Beyond Philosophy

OCTOBER 12, 2016

Furthermore, the level of emotional engagement you have with a customer is what builds customer loyalty. Armed with this understanding, marketers can create emotional experiences where customers enjoy emotional engagement with products and services that cause a reaction to come back for more of them. The post The Future Today!

Personalization 419

Personalization Consulting Consulting Customer emotions 419

Aspect

JUNE 4, 2020

There are five categories of activities firms in the former group incorporate within their activities: Use cloud technology effectively: The capabilities in this category allow contact centers to rapidly adjust their activities to changing customer demand. In turn, they help firms effectively manage agent-assisted conversations.

Contact Center 139

Contact Center Average Handle Time Self service Airlines 139

Eptica

JUNE 11, 2021

Author: Pauline Ashenden - Demand Generation Manager Successfully engaging with customers means delivering the right experience, personalised to their needs. Read the full blog on identifying and being ready for the moments that matter here. Share this page on: Tweet. How to migrate your contact centre to Microsoft Teams successfully.

Customer Service 72

Customer Service Best practices Management Customer Experience 72

Totango

FEBRUARY 8, 2021

The company’s research team analyzes these reviews to determine the top products and companies across a variety of categories. Totango empowers businesses to unlock valuable insights from customer data and orchestrate their customer engagement model to achieve vast business results.

Analytics 95

Analytics Enterprise Metrics Marketing 95

OctopusTech

JANUARY 23, 2024

In this blog, we will delve into crucial SEO strategies tailored specifically for Magento websites, providing you with a roadmap to enhance your website’s functionality. Enable URL rewrites and ensure a logical hierarchy for category and product URLs. Ensure that the sitemap is regularly updated to include new products or pages.

Engineering 62

Engineering Enterprise Sales Management 62

Beyond Philosophy

APRIL 30, 2020

The Rational Animal model represents these feelings in the Immediate Physiological Needs category, much like Maslow. Suffice it to say, there are a lot of categories of needs, and these categories can all be essential in different contexts. However, the Physiological isn’t the only area affected by the COVID-19 pandemic.

Consulting 404

Consulting Consulting Healthcare Advertising 404

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. Check out this post to see how to successfully re-engage with a customer.

Best practices 49

Best practices Metrics SaaS Sales 49

Beyond Philosophy

FEBRUARY 15, 2024

Many emotions exist within those positive and negative categories, too. Therefore, regarding experiencing emotions, knowing which positive or negative emotion you have is essential before you can address it properly.

Customer emotions 221

Customer emotions Call Center Customer Experience Customer Support 221

Peter Lavers

DECEMBER 21, 2017

As 2017 draws to its close I’ve been taking a look at my blog, twitter and Linkedin activity over the year, and I’d like to share with you my three top choices in four different categories: Most blog engagement. Best independent blog content. The Retail Reflections blog from Andrew Busby. People to follow.

B2C 138

B2C B2B Customer centricity Analytics 138

Totango

SEPTEMBER 22, 2023

We partner with expert vendors across categories in order to support our vision that customer success requires superior alignment across the C-suite to drive business outcomes and customer value.” CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling.

Enterprise 113

Enterprise Education Best practices Customer retention 113

Beyond Philosophy

MAY 20, 2015

Bob Thompson chronicled a part of this very well in a recent, widely-read, blog, where he looked at customer experience vs. customer engagement. Customer service and support is, then, an element of both engagement and experience; but, it is often used as a surrogate term, to be inserted in place of either engagement or experience.

Airlines 400

Airlines Wait times Self service Enterprise 400

Beyond Philosophy

OCTOBER 5, 2023

All of these fees fit under a category of theory called Two-Part Pricing or sometimes Two-Part tariffs. Another reason why a firm will engage in Two-Part pricing is that it works. So, instead of raising the ticket price, many US carriers engaged in Two-Part pricing by adding a $50 fee for a checked bag.

Airlines 379

Airlines Consulting Consulting Education 379

Beyond Philosophy

DECEMBER 22, 2014

My point is there is a whole category on Ebay called, “ Celebrity Owned ,” ostensibly because there is more value perceived in these items. If you enjoyed this post, you might be interested in the following blogs: 4 Actions to Exceed Customer Expectations. The DNA certification is clearly to make sure that his cooties are still intact.

Customer Experience 403

Customer Experience Customer emotions Employee engagement Customer centricity 403

Eptica

APRIL 28, 2020

Today in a post on our parent company Enghouse Interactive’s blog , award-winning CX expert Manuela Pifani shares her thoughts on how brands can use the crisis as an opportunity to better engage with their customers. Share this page on: Tweet. The importance of listening to customers during COVID-19.

Best practices 79

Best practices Consulting Consulting Customer centricity 79