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Guest Blog: “Zhuzhing Up” Humans in the Contact Center

ShepHyken

This week we feature an article by Chris Connolly that discusses h ow assistive AI blends with human-only qualities to create a new category of “superagents.”. The post Guest Blog: “Zhuzhing Up” Humans in the Contact Center appeared first on Shep Hyken. Technology replacing humans. That’s what we all fear.

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Meal Kits Show The Way For Breakthrough Innovation Opportunities In The Food Category

Maru Group

We used Maru/HUB ’s proprietary panel and surveying tools to get updated insights on consumers responses to this elusive category. But, given the age skew, grocery stores and restaurants should continue to watch this category to see if this behavior stays firm as current meal kit customers age. Download it to learn more.

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9 Customer Service Blogs Every Support Pro Should Follow

Help Scout

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Aggregated “toolkits” of paired blog posts, webinars, and ebooks.

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10 Customer Success blogs to read in 2022.

CustomerSuccessBox

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

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Is this the future for Customer research teams in 2024 and beyond?

Beyond Philosophy

Some of the key points from Medelyan’s video include: Current customer insight is largely high-level metrics and categories in dashboards, and allows for reading verbatims in real-time, but it doesn’t provide in-depth understanding of customer needs or identify trends. Moreover, it can create categories.

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Totango named 3x TrustRadius “Best of” award winner in customer success

Totango

This is why we are so proud to have received multiple leadership awards from TrustRadius in the customer success category, including: TrustRadius Best Relationship: Highlights companies that follow through on their sales and marketing promises, deliver on implementation expectations, and identify customers who would buy again.

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Meal Kits Show The Way For Breakthrough Innovation Opportunities In The Food Category

Maru Group

We used Maru/HUB ’s proprietary panel and surveying tools to get updated insights on consumers responses to this elusive category. But, given the age skew, grocery stores and restaurants should continue to watch this category to see if this behavior stays firm as current meal kit customers age.