Eptica

AUGUST 29, 2021

Author: Pauline Ashenden - Demand Generation Manager Every sector faces peaks in demand, where delivering excellent customer service becomes even more business-critical. You might also be interested in these posts: Moving to the cloud – 5 tips for a winning strategy. Share this page on: Tweet.

Customer Service 115

Customer Service Best practices Management 115

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. Five tips for managing the increasing volume of customer queries UK brands find themselves dealing with nearly half a billion incoming customer queries every month , according to our research.

Customer centricity 65

Customer centricity Self service Marketing Customer Experience 65

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

ShepHyken

APRIL 18, 2022

Not every shopper falls neatly into one of two categories, and many have different behaviors for different product categories. Understanding those groups and how to sell to them is important to the success of your business. After all, who are you in business for? RETHINK Retail) Looking for fresh retail perspectives?

Customer Service 173

Customer Service Customer centricity Customer Experience Sales 173

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Rethinking the Quarterly Business Review (QBR). Lastly, we took home several top designations ourselves to include: Washington Business Journal Best Place to Work 2020 nominee. G2 Momentum Leader in Customer Success category for the 7 th consecutive quarter in a row since the grid’s debut.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Nicereply

FEBRUARY 23, 2022

Those responses separate customers into three categories: How is NPS calculated? Podcast tip. Listen in as Marc from Koala highlights some tips & tricks on how you can perpetually delight your customers. Thanks to NPS you can measure how loyal is your customer to your brand and your business. What is a good NPS?

Metrics 98

Metrics Surveys Customer Support Customer Service 98

OctopusTech

JANUARY 23, 2024

This optimization is the real secret sauce for achieving maximum visibility and attracting organic visitors, ultimately leading to business growth. In this blog, we will delve into crucial SEO strategies tailored specifically for Magento websites, providing you with a roadmap to enhance your website’s functionality.

Engineering 62

Engineering Enterprise Sales Management 62

Eptica

NOVEMBER 6, 2020

Our new blog outlines 4 areas that businesses should focus on to ready their contact centre, from adopting the cloud to joining up their systems ready for the rush. 11 Tips to Ensure You Achieve ROI from Your VoC Program. What does this mean for customer service and how can companies prepare? Share this page on: Tweet.

Multichannel 83

Multichannel Marketing Customer Service Customer Experience 83

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Onboarding is one of the first times your customer engages with your business. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

Totango

MAY 19, 2021

These sites allow you to narrow down your search by categories like price, location, home type, number of bedrooms and bathrooms, etc. Choosing a Customer Success platform for your business is also a major decision and one that should not be taken lightly. The six categories should all add up to a score of 100. Customer 360.

Real estate 106

Real estate Customer retention Enterprise Analytics 106

Totango

AUGUST 9, 2022

This yields superior customer satisfaction, translating into higher revenue for your business. B2B customer segmentation is a method of dividing business clients into categories based on selected characteristics. Databases store customer data in organized categories for efficient retrieval and use.

Best practices 99

Best practices B2B Journey mapping Upselling 99

Totango

JANUARY 19, 2022

Three Tips for Landing a Customer Success Manager Job. Here are some tips for how to rock each of these categories and win that dream job. Once you get called in for an interview, it’s time to get down to business. Paint a Picture with Your Resume. Do Your Homework for the Interview.

Management 102

Management Brand ambassadors Enterprise Engineering 102

ProProfs Blog

JANUARY 18, 2022

In this blog, we have gathered a list of 90+ market research questions that you can use for conducting in-depth market research surveys. Market research questions are questions that businesses send out to their existing and potential customers to understand their perception and opinion on a given subject. Continue reading to find out.

Marketing 145

Marketing Surveys Feedback Education 145

Nicereply

MAY 11, 2021

After all, customer support is responsible for the direct connection between your customers and your business, making it one of the most important factors for success. The takeaway for this is that a large number of support tickets can be reduced if your business provides specialized user-centric self-service.

Self service 98

Self service Call Center Customer Support Metrics 98

ProProfs Blog

APRIL 15, 2020

As we dug deep, we came across quite exciting stats, and it dawned on us that we could do a blog on it. Here’s our brainstormed, research-backed, and hopefully useful blog on email management tips! As a business owner, you can’t afford to spend a significant amount of time scanning and responding to emails.

Management 103

Management Best practices Personalization Feedback 103

Totango

AUGUST 23, 2022

B2B customer journey touchpoints are occasions when business customers interact with a brand. Which business functions or departments are involved in the interaction. Let’s break down how customer journey touchpoints fall into each category. These are some of the most outstanding touchpoints relevant to SaaS business models.

B2B 115

B2B Journey mapping SaaS Engineering 115

GetFeedback

JULY 19, 2018

When survey results live on the customer record, you not only gain visibility into your customer experience, but you can use those insights to drive action across your business. Today, we’ll share a few simple tips on improving visibility and driving action with Salesforce survey data. Create a Salesforce survey dashboard.

Surveys 96

Surveys Feedback Customer effort Customer Experience 96

Totango

AUGUST 16, 2022

A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Customer retention 98

Customer retention Upselling CRM SaaS 98

Fonolo

JULY 5, 2023

Here’s your complete guide to improving customer perception of your business. It’s the beliefs and opinions that people hold about your business. Businesses care about customer perception because it directly impacts their bottom line. Smaller businesses often struggle to do this. What is Customer Perception?

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

ProProfs Blog

OCTOBER 30, 2020

Through this blog, let’s learn to write effective survey questions and win more customers! Majority of the customer survey questions fall in this category. Further, you can reduce business costs by eliminating non-performing products. 7 Tips for Writing Highly Engaging Survey Questions. Too much time to frame the answers.

Surveys 158

Surveys Feedback Customer Support Construction 158

ProProfs Blog

OCTOBER 30, 2021

All this will create a sense of trust in your business. Read More: Tips to Avoid Leading and Loaded Questions. Tips: Based on the answers to this question, start targeting new visitors in places where they frequent so that you can capture leads. #2 Tips: Use this question in post-purchase user experience surveys.

Surveys 139

Surveys Best practices Construction Analytics 139

SharpenCX

FEBRUARY 16, 2021

Since then, competition for streaming has been fierce, as business giants like Amazon and television networks like HBO and NBC have joined the ranks. . Here are four ways Hulu puts customer focus at the heart of their strategy–plus a few tips on how you can adopt their strategies in your own contact center.

Feedback 67

Feedback Entertainment Call Center Customer Experience 67

JivoChat

DECEMBER 8, 2021

You are going to find newsletter templates divided into categories such as ecommerce, blog and media, SaaS (Software as a Service) , schools, charity, and holidays. . Layouts for different categories. In each category there are some tips about what to focus on, considering the type of audience. . GetResponse.

Real estate 52

Real estate Accountability Automotive Education 52

Lumoa

JANUARY 19, 2023

This means they will voluntarily advocate for your brand and promote your business by word of mouth. These preliminary steps will help you create a customer experience department that meets your customers’ needs and achieves your business goals. Here’s your ultimate guide on how to build a customer experience department.

Customer Experience 94

Customer Experience Metrics Feedback Analytics 94

Monet Software

MAY 27, 2020

Take advantage of this content and take away some tips and innovations from your peers and Verint experts that you can apply immediately in your organization’s contact center, customer experience, back-office and compliance areas. Enter your business email address here and access today. Check out the education session now.

contact center workforce 83

contact center workforce Education Analytics Contact Center 83

Lumoa

APRIL 18, 2023

Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter Score, customer satisfaction, etc.) It can feel like an overwhelming task, but once you’ve unlocked insights from that data it can revolutionize your business.

Analytics 83

Analytics Customer Experience Management Surveys 83

ProProfs Blog

DECEMBER 14, 2020

Given that surveys can provide you with a valuable wealth of insights, leveraging them should be a top priority for businesses. Align business objectives: The insights gathered through these surveys can help you tune in your business objectives with your consumer’s needs. What are Email Surveys? One-on-one Surveys.

Surveys 78

Surveys Marketing Enterprise Feedback 78

ProProfs Blog

DECEMBER 14, 2020

Given that surveys can provide you with a valuable wealth of insights, leveraging them should be a top priority for businesses. Align business objectives: The insights gathered through these surveys can help you tune in your business objectives with your consumer’s needs. What are Email Surveys? One-on-one Surveys.

Surveys 78

Surveys Marketing Enterprise Feedback 78

Monet Software

FEBRUARY 19, 2019

But love can bloom here as well, and when it does it’s good for business. If you want customers to fall in love with your contact center, try these tips instead of sending flowers. Here are three tips to keep their hearts loyal to your contact center. What could possibly be more romantic than a contact center?

Contact Center 59

Contact Center Analytics Coaching Interactive Voice Response 59

CSM Practice

FEBRUARY 24, 2020

As a business leader , you can use these customer success team performance metrics to measure the ROI of the customer success team. Note, every customer success metric you can measure falls into one of these four categories: Customer Success Team Performance Metrics. Customer Financial Metrics.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

ChurnZero

FEBRUARY 1, 2022

Acquiring and keeping new customers is obviously at the core of running any successful business, and one thing about it is certain: for customers to keep using your product, they have to like it. Users segmented into categories , like product-based or account-based. That’s where product-led growth strategies come into play.

Metrics 98

Metrics Feedback Advertising Customer centricity 98

ProProfs Blog

FEBRUARY 19, 2021

Through this blog, let’s develop a complete understanding of “Customer Effort Score.”. Tips to Enhance Customer Effort Score. The amount of effort a customer has to put in to engage with your business can make or break the customer experience. . The CES falls into three categories: Low, Average, and High. Let’s begin!

Customer effort 78

Customer effort Wait times Surveys Customer Support 78

Beyond Philosophy

DECEMBER 8, 2015

Supporters of employee satisfaction and engagement research techniques, with their focus on retention, productivity, and fit or alignment with business objectives, have made some broad, bold, and often unchallenged, assertions with respect to how these states impact customer behavior. There’s a lot more to tell.

Brand ambassadors 170

Brand ambassadors Customer Experience Enterprise Feedback 170

CSM Practice

FEBRUARY 24, 2020

As a business leader , you can use these customer success team performance metrics to measure the ROI of the customer success team. Note, every customer success metric you can measure falls into one of these four categories: Customer Success Team Performance Metrics. Customer Financial Metrics.

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

CSM Practice

FEBRUARY 24, 2020

As a business leader , you can use these customer success team performance metrics to measure the ROI of the customer success team. Note, every customer success metric you can measure falls into one of these four categories: Customer Success Team Performance Metrics. Customer Financial Metrics.

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

Eptica

JULY 17, 2019

These work in complementary ways, as explained in this previous blog , Text analytics is an extremely powerful tool to uncover insights from unstructured data , such as open - ended comments , emails , chat and social media. You might also be interested in these posts: 5 tips for managing the increasing volume of customer queries.

Best practices 58

Best practices Analytics Feedback Banking 58

Totango

JUNE 17, 2021

It’s a key principle for doing business in a digital environment, but many companies don’t apply it effectively. And we’ll reveal pro tips for leveraging customer segmentation using today’s technology. To be practical, segmentation needs to generate analytics business insights that lead to action. What is customer segmentation

B2B 71

B2B Accountability Journey mapping Sales 71