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There’s more to GPT than the ChatGPT headlines

Creative Virtual

By Chris Ezekiel, Founder and CEO AI attention over the past couple of months has been quite astounding. Face-ID to open our mobile phones – AI. Social media – AI. Voice Assistants like Siri and Alexa – AI. Route mapping – AI. Especially considering that it has been part of our every-day lives for so long already.

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5 key trends that are impacting call recording in 2020

Eptica

Whether you are looking at upgrading or implementing a new call recording solution, transformations in the quality management space driven by new technologies or legislation mean that the call recording market is evolving quickly so there are plenty of exciting developments to consider. Share this page on: Tweet.

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Your Every Move is Being Watched. Why Aren’t You As Scared As I Am?

Beyond Philosophy

Someone is watching every move we make online, in our conversations near AI, and even from the patterns of our robot vacuums. The more you know, the creepier it is, from a personal perspective. Many of you might know that I am a proponent of using the data you have on customers. The Psychology of Privacy.

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Can your customers trust you? GDPR and CX - six months on

Eptica

Date: Wednesday, November 28, 2018 Author: Pascal Gauvrit - CTO Can your customers trust you? The legislation transformed how organizations collect, store, protect and use personal data, both of customers and employees. This is where our AI-based Natural Language Processing (NLP) technology helps with compliance.

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Efficiency vs. Automation: Effectively Implementing Contact Center AI

Avaya

AI is driving truly revolutionary capabilities in the contact center that play into the sweeping trend of digital transformation. Organizations understand this, with 94% agreeing that effective AI can transform the performance of their contact center. Q: Let’s start simple: Why AI in the contact center?

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Top 4 Healthcare Call Center Trends that Deliver Superior Patient Satisfaction

Noble Systems

Those who can will be the ones to thrive in this ever-changing healthcare landscape. In Part 1 of this 2-part blog series, we will discuss the top trends and healthcare call center best practices to consider. In Part 2 we will review the latest technologies that can help leverage their rich data sources to attract new patients.

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Reaching the New Standard in Digital Expectations

Peter Lavers

This blog is based on a Webinar we recently hosted for IBM on this subject. It’s now pretty transparent to customers if you have disconnected, out-of-date or inaccurate data. It’s often NOT YOU!! Immediacy – the IOT means there’s no excuse for not being available to a customer when they need you. It’s easier to look dumb!

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