Method:CRM

MARCH 20, 2023

Business owners are beginning to realize how effective customer portals are at saving time and money. And why does your business in particular need them? Keep reading to better understand customer portals, and learn five reasons why you need them in your business. And why does your business in particular need them?

CRM 52

CRM Enterprise Self service Accountability 52

JustCall

NOVEMBER 23, 2022

Creating a business continuity plan (BCP) for any business is a meticulous task. Studies say that 75% of small businesses have no backup plan for disasters, which can be critical to the company. After the onset of the pandemic, all businesses, including call centers, were forced to go remote or shut down for a long period.

Call Center 52

Call Center Management Contact Center Marketing 52

AWS Machine Learning

JULY 7, 2022

Let’s say you have identified a use case in your organization that you would like to handle via a chatbot. We have covered the planning, design, and configuration phases in previous blog posts. You’re now ready to deploy it in your production environment (such as a call center), where the bot will process live conversations.

Best practices 75

Best practices Metrics APIs Accountability 75

Customer Service Life

NOVEMBER 5, 2018

This article was originally published on the FCR blog on October 8, 2018. Instructional design- There’s an entire science around instructional design — and while it would be nice for every contact center to have someone with a masters degree in the topic (like FCR), that may not be practical.

Contact Center 79

Contact Center Education Government Healthcare 79

Natalie Petouhof

SEPTEMBER 1, 2015

That’s the case for customers interacting with the company. Companies struggle to deliver on these expectations because their company and contact centers are filled with technology from 20 years ago. And companies can use Salesforce Lightning and Components from the AppExchange to extend Service Cloud with any app.

Analytics 63

Analytics Average Handle Time Call Logging Best practices 63

Enghouse Interactive

APRIL 28, 2019

Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Using the right approach will enable your organization to deliver better service, protect callers and agents and ensure customer contacts result in positive outcomes.

Quality management 40

Quality management Management Scripts Call flow 40

Enghouse Interactive

MAY 21, 2019

Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Using the right approach will enable your organization to deliver better service, protect callers and agents and ensure customer contacts result in positive outcomes.

Quality management 40

Quality management Management Scripts Call flow 40

aircall

OCTOBER 6, 2021

As a business owner, you need to create an environment where there is meaning behind the tasks your employees do. Well, engaged employees are more likely to perform consistently well, advocate for your business, and help their colleagues do better. Why is this important? Defining Effective Sales Onboarding.

Sales 117

Sales Scripts Best practices Feedback 117

aircall

FEBRUARY 8, 2021

New sales are necessary to generate revenue and grow your business. It helps to use sales planning templates. Generally, businesses set monthly or quarterly sales goals. The Role of a Sales Plan for Your Business. As you develop your sales planning process, it will take less time and become more refined. .

Sales 62

Sales call center software Best practices Call Center 62

aircall

FEBRUARY 22, 2021

Sales strategy planning can help you meet both short- and long-term sales targets, carrying you through the first 90 days and beyond to successfully achieve your overall business goals. Should You Use a Sales Strategy Template? But do you really need a sales plan template to conduct your own sales strategy planning? .

Sales 62

Sales call center software Interactive Voice Response Call Center 62

JivoChat

JUNE 5, 2023

Building a successful ecommerce online store is a challenging task, mainly when considering the highly competitive environment your business will be in. You should make sure your website is configured to load as fast as possible, even milliseconds matter in this case, and maybe the difference between conquering new clients or losing them.

Analytics 75

Analytics Marketing B2B Sales 75

JustCall

AUGUST 5, 2020

In this blog, we will take a look at all the important sales tools that will help your team step-up their sales efforts. This guide will help you form the ultimate sales tool kit for your business. This cloud-based sales tool is easy to use and can be accessed from anywhere. Building a stack of tools can be a daunting task.

Sales 98

Sales CRM Analytics Accountability 98

aircall

APRIL 5, 2021

Teamwork is the best way to increase your call center team’s productivity levels. But if you’re not sure how to go about fostering better teamwork in your contact center, then these productivity tips will help take your agents’ performance to the next level. . Why Team Productivity is Important.

Call Center 59

Call Center Best practices Sales Morale 59

JivoChat

MARCH 17, 2022

If you are considering expanding your business by creating an online store, or you already have one and wish to improve its performance, you can do it by using one of the best CMS for ecommerce. . You can choose a pre-built template and customize the design to add your brand’s visual identity. . 10 Best CMS for Ecommerce.

Engineering 75

Engineering B2B Accountability Analytics 75

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. The best Gong alternative is a customizable, scalable solution that fits businesses of all sizes. Top 8 Alternatives to Gong Software – Choose the Best Call Center Software for Your Business JustCall MeetRecord Chorus.ai

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

JANUARY 14, 2021

Thankfully, phone integrations are helpful tools for virtually every business, no matter the size or industry. So, if you are a HubSpot customer and looking for a cloud-based phone system for your business, then you have dropped in at the right blog post. Integrations ensure that all your data is in one place.

voip 52

voip Real estate Accountability CRM 52

Hodusoft

NOVEMBER 2, 2023

In this blog post, we will discuss how multi-tenant PBX are useful for UCaaS service providers. So, without further ado let’s dive right into the blog post and know more about UCaaS and multi-tenant PBX in detail. What is UCaaS? Tenants benefit from reduced capital and operational expenses.

Interactive Voice Response 52

Interactive Voice Response Best practices Feedback CRM 52

aircall

DECEMBER 6, 2016

With the growing importance of alternative channels available to customers, some businesses think that they no longer need a professional phone system. Therefore, you need to choose the right business phone system. Nevertheless, a solid understanding of which option will most benefit your business is required.

voip 83

voip Consulting Consulting Call Logging 83

OctopusTech

SEPTEMBER 29, 2022

Customers are the most vital part of any business and to build a better relationship with them you need to invest in the customer service software. It is the backbone of building a successful business and providing an exceptional digital customer experience. . Important Features Of Customer Service Software. Integration with systems.

Customer Service 62

Customer Service CRM Self service Analytics 62

NobelBiz

APRIL 5, 2021

An ACD or Automatic Call Distribution System is an essential part of an overall contact center software solution as it connects incoming calls to specific agents who are skilled in specific skill sets. ACDs are critical in the contact centers, as they assist in meeting the goals and objectives of your business.

Interactive Voice Response 52

Interactive Voice Response Contact center software Contact Center Call Center 52

aircall

MAY 19, 2017

So naturally, the competitive people who make up that field are always looking to improve their performance, from first contact to close. In the study linked above, the Harvard Business Review found that salespeople who sprung into action within an hour were seven times more likely to qualify the lead. Rate of contact and follow-up.

Sales 81

Sales Call Logging CRM Metrics 81

GetFeedback

JANUARY 6, 2020

Let’s start with some basics about what it means to be a business-to-business (B2B) and business-to-consumer (B2C) company. . In B2C, yes, in many cases there is exactly one customer as the buyer and user. Businesses need to be better at treating customers as individuals , each with their own goals and preferences.

Journey mapping 78

Journey mapping B2C B2B Surveys 78

aircall

DECEMBER 6, 2016

With the growing importance of alternative channels available to customers, some businesses think that they no longer need a professional phone system. Therefore, you need to choose the right business phone system. Nevertheless, a solid understanding of which option will most benefit your business is required.

voip 48

voip Consulting Consulting Call Logging 48

ProProfs Blog

OCTOBER 25, 2021

Today’s competitive business market is overflowing with top brands fighting neck to neck to stay on top. All you need to do is customize the survey templates based on your business requirements. Some may find your customer support slow, while others may find your business ideas redundant. Here we go!

Feedback 148

Feedback Surveys Enterprise Analytics 148

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Business Seeks All-in-One Customer Service Software. The question is a loaded one.

CRM 41

CRM Enterprise SaaS Marketing 41