Remove biased-questions-examples-bad-survey-questions
article thumbnail

Guest Blog: How to Make your Survey Better than Nordstrom, Lowe’s, and Wal-Mart

ShepHyken

This week we feature an article by Martha Brooke who writes about how to execute a customer satisfaction survey that gives you the data you need. Surveys can give you a lot of data that you can use to improve virtually any part of your organization. – Shep Hyken. I know you get asked to take surveys all the time, because I do.

Surveys 202
article thumbnail

Guess Who? They Know everything!

Beyond Philosophy

Find out what Google knows and your Customers won’t tell you: Economists hate surveys. They don’t trust them because people lie in surveys. Let’s say you accept this premise, that people lie in surveys. There is no incentive to be honest on the survey. How then should you get information about what people really want?

Surveys 343
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why Too Many Organizations Do Not Take Customer Complaints Seriously

Beyond Philosophy

We undertook this customer survey every year, and then ignored it—every year. Sure, we’d have a conversation about the survey results, including complaints, but we never did anything about what the survey told us. If they are all bad, the complaints will not seem so important. It drove me mad.

article thumbnail

Customer Satisfaction Survey: 13 Essential Questions [ With Templates & Examples]

Nicereply

A customer satisfaction survey – the easiest way to get feedback from your customers. And the easiest way to get customer feedback is by using customer satisfaction surveys. And the easiest way to get customer feedback is by using customer satisfaction surveys. Table of Contents What is a customer satisfaction survey?

Surveys 98
article thumbnail

Is This One of the Most Important Jobs in Business Today?

Beyond Philosophy

For example, the principle of the Paradox of Choice is that too many options drive people to make suboptimal decisions. It’s not that too many choices are a bad thing in all situations, but it was in the context of the research parameters used for that study. Behavioral scientists always question the process.

Finance 221
article thumbnail

The 7 Deadly Survey Questions

GetFeedback

Have you ever sent a survey and realized, after the fact, that your questions were confusing or misleading? And while bad survey questions aren’t the end of the world, they can easily muddy your data and derail your business decisions. Examples of Bad Survey Questions.

Surveys 96
article thumbnail

Importance of Employee Satisfaction Survey: Top 9 Reasons Decoded

ProProfs Blog

That’s where a simple employee satisfaction survey comes to your rescue. This blog gives you a clear insight into an employee satisfaction survey and shows you how to create and share meaningful surveys in minutes. What Is an Employee Satisfaction Survey? Reasons to Conduct Employee Satisfaction Survey.

Surveys 109