better-meetings-build-more-productive-contact-center Blog Related Topics 
ShepHyken
JUNE 14, 2019
To compound the cost, new customers are not nearly as likely to try new products or spend as much. In contrast, an existing customer is 50% more likely to try a new product and spend over 30% more than a new one. It is so powerful, that it’s predicted to trump price and product as the primary brand differentiator by 2020.
CCNG
MARCH 8, 2023
As a contact center leader, you’re always looking for ways to improve performance and keep your agents happy. You know that preventing these types of scenarios is key to keeping morale high and productivity consistent—but how? We missed the warning signs during their interviews," is what one contact center leader once told me.
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TechSee
JUNE 16, 2022
Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Paul Husar, Senior Call Center Manager at LG Electronics. Follow on LinkedIn.
ShepHyken
DECEMBER 13, 2019
When embarking on a customer experience (CX) change initiative, there are few decisions more critical to success than selecting the right vendor. They may have previously handled a 100 seat contact center, but they may not have the capability to handle one of 1,000, or 10,000. Less is sometimes more. Meet face-to-face.
ShepHyken
JANUARY 20, 2017
This week on our Friends on Friday guest blog post my colleague, Jason Grills, writes about the importance of good customer support and the impact it can have on your business. What’s more? Therefore, you will manage to increase your sales and generate more revenue, thus improve your bottom line. Shep Hyken.
CX Accelerator
JUNE 8, 2020
The response was so good that it begged to be a blog post. She said, “It might not be their ‘voice,’ but I’ll spend any free time I have analyzing their clicks, navigation, search history, and more.”. And then ‘what one thing can we be doing to help you be more successful?’ Customers should be contacted daily.”.
TechSee
AUGUST 14, 2023
We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better! They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. and the United Nations.
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