ProProfs Blog

APRIL 9, 2019

That’s where live chat software comes to your rescue. What is Live Chat Software? A live chat software is a service platform that helps organizations provide instant customer support and information. Key Features of Live Chat Software. Proactive Chat Support.

Sales 114

Sales Analytics Feedback Customer Support 114

Comm100

MARCH 21, 2023

Offer live chat Live chat lets organizations provide real-time customer service through text support, as well as voice and video too. Live chat software has become increasingly popular within customer service, and for good reason. Chatbots take this self-service to another level.

Customer Service 67

Customer Service Chatbots Self service Surveys 67

ProProfs Blog

DECEMBER 16, 2020

To make instant help possible, you’ll need live chat software to manage support during the holidays on your website besides offering phone and email platforms. But simply adding live chat to your website won’t be enough. How Can Live Chat Help During the Holidays? Let’s get started.

Management 147

Management Chatbots Sales Upselling 147

ProProfs Blog

DECEMBER 17, 2020

Ever wondered how challenging it must be for your operators to handle multiple chats at the same time? What if they make a mistake while managing multiple chats or one of their responses prompts the visitor to leave the website before getting a solution? Why Handling Multiple Chats is a Challenge. Previous chat history (if any).

Wait times 141

Wait times Management Customer Support Customer Service 141

ProProfs Blog

AUGUST 14, 2020

And one tool that helps you conduct consistent communication and simplify customer journey is live chat. Let’s find out different areas where live chat can help your business optimize customer journey efficiently. 5 Ways to Optimize Customer Journeys Using Live Chat. One of the Hyken’s blogs suggested that.

Analytics 174

Analytics B2B Education Feedback 174

ProProfs Blog

DECEMBER 20, 2019

79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Businesses are using live chat increasingly because live chat instills confidence in the customers. What is Live Chat?

Customer Support 124

Customer Support Marketing Sales Wait times 124

OctopusTech

JULY 31, 2023

If you haven’t received a response from your clients about your services for a long time, then you should immediately take necessary actions like using live chat outsourcing to find out the reason by checking the quality of your products and services. Some claim that live chat might make customers feel underappreciated.

outsourcing 62

outsourcing Metrics Customer Service Chatbots 62

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies. Comm100 Live Chat offers proactive support too.

Customer Service 78

Customer Service Chatbots APIs Government 78

Nicereply

SEPTEMBER 28, 2021

Whether it’s a help desk to process tickets or software to collect feedback easily, there’s a software solution that will make your job easier and more efficient. However, it can be hard to know what works best when digging through the various options in the market. Best for: All-in-one help desk tool.

Customer Service 98

Customer Service call center software Surveys Analytics 98

Comm100

JANUARY 5, 2022

It’s unarguable that live chat can help improve communication between government and citizens. The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. Excellent user experience . CRM integration

Government 76

Government CRM SaaS Marketing 76

ProProfs Blog

SEPTEMBER 18, 2017

Your customers are the most important people for your business , and they need to be provided with the best possible customer service when they need it. Implementing a centralized knowledge base, and ensuring that it is available across all your customer service channels , is one of the best ways to avoid situations like. What’s more?

Customer Support 148

Customer Support Self service Morale Banking 148

Nicereply

MARCH 23, 2021

For those of you not on Twitter, we’ve also included links to the best customer service podcasts, books, email newsletters, and blogs, so you can follow your favorites without logging on! You can follow his writing on the HelpScout Blog. Subscribe to his blog for great knowledge about elevating your customer service strategy.

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141

ProProfs Blog

JULY 24, 2019

One of the many channels for offering customer support these days is a live chat software. Customer satisfaction in a live chat relies on several factors including soft skills of communication and impeccable chat etiquettes. Are you keen on providing excellent customer support with your chat tool?

Customer Service 99

Customer Service Personalization Customer Support Best practices 99

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? .

Surveys 98

Surveys Marketing Customer Support Sales 98

Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. Shawn White, Sr. Vice President of Global Customer Success at Dynatrace.

Enterprise 113

Enterprise Education Best practices Customer retention 113

Comm100

SEPTEMBER 25, 2021

Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. Companies with live chat are able to offer a seamless customer experience on their website. In fact, 79% of consumers prefer live chat to other options. Why white label live chat?

Healthcare 75

Healthcare outsourcing Sales Technology 75

ProProfs Blog

DECEMBER 22, 2020

This trend of call centers for chat support shifted to contact centers for chat support when internet usage became quite popular. And that’s not the only change businesses had to accommodate while running a contact center for chat support. Why Contact Centers Need Live Chat. And live chat software is one of them.

Contact Center 130

Contact Center Call Center Feedback Wait times 130

JivoChat

JANUARY 15, 2023

In this article, I’ll show you six lead generation best practices that you can implement to help your business turn more leads into happy customers. 6 Lead Nurturing Strategies and Best Practices to Turn Leads into Customers. Use Live Chat to Answer Key Questions. Chat to leads on your website with tools JivoChat.

Best practices 75

Best practices B2B Sales Multichannel 75

ProProfs Blog

MARCH 26, 2020

Thanks to live chat, the ‘call on hold’ mode during a support request doesn’t daunt anymore. That’s exactly why you have a technology like live chat in place. Did you know that in 2018, customers spent an average of 713 seconds (or 11 minutes and 53 seconds) on live chats? Are addressed as another customer.

Upselling 134

Upselling Customer Support CRM Management 134

Quiq

JULY 22, 2022

Are you using live chat at every touchpoint? Many businesses see live chat, also known as web chat, as just another tool for your customer support center. But live chat is so much more than that. Let’s take a look at how you can use live chat at every stage of the customer journey.

Chatbots 85

Chatbots Journey mapping Customer retention Advertising 85

ProProfs Blog

NOVEMBER 29, 2019

And keeping these expectations in mind, many business owners have integrated a live chat software on their website. While these reasons are sufficient to convince people about the use of live chat software , some still seek validation. Live Chat Statistics 2020: 40+ Live Chat Facts.

Wait times 135

Wait times Customer Support Transportation Sales 135

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. The best way to gain this information is through customer engagement. The right customer engagement software can optimize your onboarding process and help promote experiences that lead to customer renewal.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

Comm100

JUNE 23, 2022

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat.

Chatbots 78

Chatbots Education Wait times CRM 78

ProProfs Blog

FEBRUARY 21, 2020

I love using live chat because it’s simple, easy, and helps me get a solution instantly. Well, from what I’ve seen and heard from other business owners – yes, live chat definitely brings a lot of value addition as a support tool. But even with live chat, your operators are bound to commit mistakes.

CRM 165

CRM Personalization Customer Support Feedback 165

Provide Support

JANUARY 27, 2020

In 2020 year businesses will try to do their best to provide excellent customer service and satisfy their customers. Modern customers cannot imagine a website without a click-to-chat button. Live Chat allows them to contact businesses wherever they are and ask questions without waiting for email response or listening to IVR.

Interactive Voice Response 75

Interactive Voice Response Marketing Customer Service Customer Experience 75

ShepHyken

SEPTEMBER 14, 2018

This week we feature an article by David Olson who shares tips on how to use live chat software correctly. – Shep Hyken. One of the most promising methods for improving your conversion rates is through live chat software. If you have already invested in live chat software , are you maximizing your ROI?

Analytics 686

Analytics Sales Banking Technology 686

Comm100

DECEMBER 8, 2020

Read on to find out why a chatbot is the best solution for your customer interaction needs. And that is how they can best be described. Free Live Chat Software for Unlimited Agents. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! What is a Chatbot?

Chatbots 53

Chatbots Scripts Sales Personalization 53

Comm100

NOVEMBER 23, 2021

To begin the journey towards improving CX, organizations must offer live chat – and in this blog we will explain why. Among the many reasons for live chat’s popularity, speed is king. Unlike phone support, live chat lets support agents handle multiple concurrent conversations. Response speed.

Customer Experience 86

Customer Experience CRM Chatbots Sales 86

SmartAction

SEPTEMBER 16, 2022

Companies such as Google and Amazon are continually bringing new iterations of conversational AI technology into the mainstream and integrating different applications of machine learning into our everyday lives. Then, talented software engineers identify correct and incorrect examples in the NLU to update its models and improve accuracy.

Interactive Voice Response 89

Interactive Voice Response Virtual Agent Contact Center Engineering 89

Comm100

MARCH 14, 2022

For government organizations, this means reliance on the traditional channels of phone and email is no longer enough – live chat for government is essential. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Live chat for government helps to alleviate these concerns.

Government 81

Government Wait times Surveys Accountability 81

ProProfs Blog

JANUARY 30, 2020

In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers. Live Chat & Customer Engagement. Extensive personalization using the next best action increases average revenue per user by 166 percent. Customer loyalty.

B2B 204

B2B Banking Personalization Employee engagement 204

Hodusoft

JANUARY 3, 2024

In this blog post, we discuss CCaaS in detail starting from what CCaaS is, its top benefits, its key features, and how you can handpick the right CCaaS solution for your business needs. Benefits of CCaaS Key Features of CCaaS How to select the right CCaaS software for your business? What is CCaaS?

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

Hodusoft

FEBRUARY 16, 2022

How to Find Best Hybrid workforce Contact Center Software in 2022. A cloud-based contact center software is an ideal choice for a hybrid workforce. Role of contact center software in managing a ‘hybrid workforce’. So what features should you be looking for when choosing a contact center software for your hybrid team.

Contact center software 98

Contact center software Contact Center contact center solutions CRM 98

Comm100

AUGUST 10, 2022

You might already know that you can automate a high portion of common support questions with chatbot software , but it can do so much more. In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. Their bot now handles 83% of all incoming chats.

Chatbots 82

Chatbots Customer Service Wait times Sales 82

ProProfs Blog

MAY 9, 2019

In this day and age, live chat is a powerful tool for brands to communicate with consumers in real-time. When 66% of customers stop using a brand because of poor customer service, live chat can be viewed as a practical solution to solve the problem. How to Grow Your Small Business With an Enterprise Chat Software?

Enterprise 125

Enterprise Upselling Customer Support Sales 125

NICE inContact

AUGUST 2, 2019

1) Live Chat. A few years ago, live chat was a nice novelty to have on your website. Now, live chat is a necessity. Live chat makes all that possible — and more. With live chat, you can increase efficiencies by closing cases faster and reducing the average cost per case.

Technology 91

Technology Customer Service CRM call center software 91

Totango

FEBRUARY 2, 2021

A success plan is best suited for customers who require a high degree of interaction and support from you to achieve their goals. While a customer success plan can be deployed manually, you can increase your plan’s efficiency and effectiveness by selecting the right customer success software. Track Progress.

Benchmark 127

Benchmark Chatbots Accountability Enterprise 127