Enghouse Interactive

FEBRUARY 9, 2021

Trends and Realities of Successful Organizations (Blog Series). Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes . Blog #3 of 4: Customer-facing agents. AI – Finds What’s Been Overlooked. Chatbots for Customers (31.0% Accessible NOW!

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

ShepHyken

JANUARY 27, 2017

This week on our Friends on Friday guest blog post my colleague, Shital Shah, writes about how with the right combination of technology and human touch, customer service doesn’t have to be difficult. With BI, AI, and cloud-based SaaS apps, CRM software is adapting to your business, not the other way around. Shep Hyken.

Technology 229

Technology Customer Service Management CRM 229

Enghouse Interactive

OCTOBER 13, 2020

AI Makes It Possible (Blog Series). Blog #2 of 4: Seeking th e Root Cause and Affecting the Right Outcome. For the most part today, AI’s ability to look at data-points to understand what each customer is concerned about, or has issues with, is currently very much uni-dimensional.

Scripts 95

Scripts Interactive Voice Response Analytics Contact Center 95

Enghouse Interactive

SEPTEMBER 29, 2020

AI Makes It Possible (Blog Series). Blog #1 of 4: The Customer Experience. So, how best to improve the customer experience, and then, the business outcomes? Add Augmented Conversations – this is where Artificial Intelligence (AI) adds value. Customer Perception = Their Reality. What is it? Source: PWC/Bains and Co.

Interactive Voice Response 80

Interactive Voice Response Chatbots Self service Enterprise 80

Eptica

SEPTEMBER 12, 2022

Date: Monday, September 12, 2022 Author: Pauline Ashenden - Demand Generation Manager The 6 benefits of chatbots for housing associations. Our latest blog explores the 6 key benefits chatbots deliver, while outlining best practice for ensuring ROI. Published on: September 12, 2022. Share this page on: Tweet.

Chatbots 125

Chatbots Best practices Marketing Management 125

Beyond Philosophy

DECEMBER 21, 2023

I’m obsessed with AI at the moment. One area that will feel the influence of AI keenly is customer market research. 26% say AI will create more market research jobs than there are today, 35% believe it will reduce the overall number, and 39% don’t believe it will change the overall job market.

Customer centricity 221

Customer centricity Marketing Chatbots Education 221

Beyond Philosophy

FEBRUARY 20, 2020

As you recall, the future of interaction on social media is for a brand to respond as if it were a person, and it will likely be AI-powered in the future. However, before you can have this AI, you have to know how you want it to respond as “your brand.”. Chatbots can have these personas, too. AI Will Change And We Will, Too.

Construction 406

Construction Chatbots Consulting Consulting 406

Enghouse Interactive

OCTOBER 21, 2020

AI Makes It Possible (Blog Series). Blog #4 of 4 The MORE you know. How AI-Enabled Super-Agents Improve CX. From an interpersonal relationship perspective, they expect trust, transparency and the authority to do what is best for the customer and the company, in equal measure. The more YOU KNOW. .

Self service 76

Self service Contact Center Benchmark Chatbots 76

Enghouse Interactive

SEPTEMBER 1, 2020

It’s Not an Option – It’s Expected (Blog Series). In our first blog, we explored how customer expectations are rapidly changing and what organizations should consider as part of their Self-Service strategy. Blog #2 of 3: Self-Service puts the Customer Experience in their Hands. Digital literacy is the new normal.

Self service 79

Self service Contact Center Chatbots First call resolution 79

ShepHyken

JULY 21, 2017

If he or she lacks any, they might not be the best choice for your customer support team. The best way to check his or her capabilities (as a live chat agent) is to create a situation in which he or she is going to have to communicate with several mock customers simultaneously, helping them resolve their issues in the best way possible.

Customer Support 229

Customer Support Chatbots Personalization Education 229

Comm100

FEBRUARY 6, 2023

One of the best strategies to achieve that is tracking and keeping up with emerging industry trends. Whether you are running a bank or credit union, offering great CX is the best way to protect your reputation. One of the best ways to ensure you stay in business and keep your CX game sharp is to follow trends.

Customer Experience 76

Customer Experience Brand ambassadors Self service Chatbots 76

Lumoa

JANUARY 15, 2024

Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. Utilizing Messaging Platforms and Chatbots Live chat can be a great choice for conversational commerce. Similarly, AI-powered chatbots mean businesses can offer 24/7 support.

Customer Experience 83

Customer Experience Chatbots Best practices Metrics 83

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Best practices Surveys Chatbots 89

Comm100

MARCH 25, 2024

When it comes to designing chatbots, there are a few simple practices that separate helpful, high-performing bots from chatbots you’d rather see put out of their misery. Luckily for business owners and budding chatbot developers alike, launching a quality bot isn’t hard, as long as you know what to watch out for.

Chatbots 96

Chatbots Journey mapping Personalization Customer Support 96

Nicereply

APRIL 13, 2022

AI became the go-to word in meeting rooms when teams spoke about innovation since 2020. Recently, AI impact (not only in customer service) has been so high that the global AI market value might reach $267 billion by 2027. Some people think AI may harm industries since it could take over human tasks.

Customer Service 119

Customer Service Chatbots Self service Healthcare 119

Comm100

APRIL 22, 2024

Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service.

Chatbots 52

Chatbots Feedback Customer centricity Wait times 52

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation.

Customer Service 74

Customer Service Chatbots Customer centricity Feedback 74

Comm100

FEBRUARY 10, 2022

Now that you know why personalized customer service matters and how it can make your brand stand apart from the competition, let’s look at the seven best strategies that can translate those benefits into measurable results for your brand. Knowing your customers is the best place to start creating a personalized customer service framework.

Personalization 52

Personalization Customer Service Chatbots Self service 52

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

Customer Service 78

Customer Service Chatbots APIs Government 78

Comm100

DECEMBER 14, 2022

CXA uses AI to automate conversations, whether customer or company-initiated, for the entire customer lifecycle including marketing, selling, and servicing. Streamlines customer experience and saves time: By assigning repetitive tasks like data collection and documentation to chatbots, it streamlines customer experience and saves time.

Customer Experience 52

Customer Experience Chatbots Feedback Self service 52

Comm100

DECEMBER 8, 2020

One of these solutions is the chatbot. Chatbots were designed to streamline customer interaction. If you’ve ever dreamt of an assistant that always has the right attitude and the right answers and that rarely needs to check in with you, the chatbot is your dream come true. What is a Chatbot? Get Comm100 Free.

Chatbots 53

Chatbots Scripts Sales Personalization 53

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. If you are looking for one personalized customer service example to supercharge your team, live chat is the best first step.

Personalization 69

Personalization Chatbots Surveys Engineering 69

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. AI tools can help automate and analyze customer feedback with much precision and uniformity while saving time and resources for companies.

Feedback 83

Feedback Chatbots Analytics Metrics 83

Inbenta

NOVEMBER 29, 2022

In response to this, many businesses, healthcare providers, and more have turned to chatbots to provide a quick and efficient response. So much so that many customers will now expect to encounter a chatbot, with a staggering 80% of people have interacted with one at some point. The power of AI. Sentiment analysis.

Chatbots 90

Chatbots Customer Experience Healthcare Personalization 90

Lumoa

NOVEMBER 30, 2022

Now, technologies such as AI and machine learning are driving highly personalized customer experiences. Naturally, this is setting a new benchmark for E-commerce stores, since customers are choosing to shop at only the best websites in the competitive space. For many, the answer is found in conversational AI.

Customer Experience 83

Customer Experience Chatbots Virtual Agent Sales 83

TechSee

JULY 17, 2023

Service leaders are increasingly looking towards AI to stay ahead, or even just to stay afloat. In this blog post, we will explore the five key obstacles service leaders face when integrating LLMs and offer practical advice on overcoming them. Regularly review the LLM’s responses and set up to ensure the AI delivers as designed.

Best practices 109

Best practices Customer centricity Chatbots Education 109

Comm100

MARCH 13, 2023

The benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the list goes on. However, what hasn’t been so clear is student receptiveness to these chatbots – until now. Take Thompson Rivers University as an example.

Chatbots 74

Chatbots Surveys Education Wait times 74

Comm100

DECEMBER 7, 2022

Customer service is always changing, and there’s no better symbol of the shift in today’s customer service than chatbots. The technology driving chatbots has improved drastically in recent years, and organizations are now racing to introduce automation to their customer service. Automate time-consuming & repetitive requests.

Chatbots 76

Chatbots Self service Wait times Customer Service 76

SharpenCX

NOVEMBER 23, 2021

Discover how you can continue to deliver the best customer experience and how you can better lead your call center. Articles to Help you Deliver the Best Customer Experience: . Learn from the best in the customer service industry. Want to grow to be the best possible leader of your contact center?

Customer Service 128

Customer Service Morale Contact Center Call Center 128

Creative Virtual

DECEMBER 8, 2022

As the end of 2022 draws near, it is time once again for Creative Virtual’s annual year in review blog post. Every year we take this opportunity to reflect on the hard work of our team, our contributions to the conversational AI industry, and a few of our company’s biggest highlights from the past 12 months.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

bold360 Blog

SEPTEMBER 15, 2020

Live Chat and Chatbots: They Work Best Together. Because both include the word “chat,” there’s often confusion about the difference between live chat and chatbots. Whether customer interaction happens via live chat or chatbot, the user experience is much the same. CX + EX Success: Blending Chatbots + Live Chat.

Chatbots 90

Chatbots Virtual Agent Customer centricity Customer Support 90

Comm100

AUGUST 8, 2022

Enter AI chatbots – ever-improving tech that lets organizations automate conservations and meet the modern demands of fast, 24/7 support. This segment in digital customer service is growing fast, and 70% of customers now either use or are interested in chatbots for simple customer service. What is a chatbot?

Chatbots 77

Chatbots Customer Service Wait times Banking 77

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Education 64

Education Chatbots Wait times Surveys 64

Nicereply

DECEMBER 14, 2022

How to use AI effectively while maintaining a human touch? The best excerpts on important topics! In today’s episode, we’ll look at our most useful pieces focused on AI , chatbots , and automation written on Nicereply’s blog to date. What can AI do? What is AI good for?

Chatbots 52

Chatbots Customer effort Customer Support Customer Service 52

24-7 InTouch

NOVEMBER 20, 2023

In the ever-changing world of digital commerce, the adoption of artificial intelligence (AI) and automation technologies are revolutionizing the way businesses interact with their customers by reshaping the shopper experience. Keep reading to explore the transformative role of AI in digital commerce and how it improves CX.

Chatbots 59

Chatbots Customer centricity Personalization Technology 59

Comm100

AUGUST 10, 2022

You might already know that you can automate a high portion of common support questions with chatbot software , but it can do so much more. Just like any new technology that disrupts an established industry, the benefits of chatbots are far-reaching. Similarly, many organizations adopt chatbots to handle the basic, low-value queries.

Chatbots 82

Chatbots Customer Service Wait times Sales 82

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Chatbots 59

Chatbots B2B SaaS B2C 59