NICE inContact

APRIL 24, 2019

As a major wholesale distributor and direct-to-consumer seller of dietary, and health and beauty products, Basic Research was using a variety of contact center technologies that didn’t always work well together. The post Basic Research Builds B2C Business with Custom CRM Integration appeared first on NICE inContact Blog.

B2C 55

B2C CRM APIs Contact Center 55

JustCall

FEBRUARY 11, 2022

As a sales associate, your roles and responsibilities would include: Greeting customers, and building rapport with them. Educating customers about promotions and opportunities. Proficiency in English and basic math skills. Proven experience in handling customer queries and resolving complaints is a plus.

Sales 52

Sales B2C call center software B2B 52

Lumoa

FEBRUARY 6, 2018

The future of customer experience is decided. We asked 15 experts with world reputation in Customer experience the same question and the results might surprise you. Every each of them answered the following questions: How do you see the future of customer experience? Probably not. How to overcome those challenges?

Customer Experience 129

Customer Experience Customer centricity Education Consulting 129

NobelBiz

JUNE 5, 2023

Outbound lead generation can be a game-changer strategy for businesses, but it is not without its share of challenges. When effectively executed, it can boost sales, increase profits, and lead to significant business growth. Inbound lead generation includes blogging, SEO, social media, PPC.

Call Center 52

Call Center Scripts CRM Contact Center 52

JivoChat

MARCH 20, 2022

Do you want to expand your business and enjoy the opportunities the internet may offer or begin a new one from scratch? Investing in having an online store of your own offers you the chance to be updated with the latest buying trends, and adapt your business to them. B2C, B2B, SaaS (software as a service), physical products, services?

Marketing 75

Marketing Sales B2C B2B 75

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. Before we dive deeper, here’s a detailed guide to how to improve your customer experience with NPS (and here is a quick summary of what NPS is and isn’t ). blog linkedin twitter Why? "I blog linkedin twitter Why?

Consulting 135

Consulting Consulting Metrics Feedback 135

Lumoa

OCTOBER 31, 2018

Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64