Totango

MAY 29, 2020

The continuing uncertainty caused by the COVID-19 challenge is likely creating anxiety among your customers, just as it may be within your own enterprise. Your customers need to hear the voice of a leader right now, with a clear, practical plan for the times ahead. Become a Leader to Your Customers. Lean on Win-Back Strategies.

Enterprise 62

Enterprise Best practices Metrics Accountability 62

REVE Systems

JULY 12, 2017

New study from Juniper Research has found that OTT (Over the Top) voice providers are expected to see an increase in their service revenues by 2020 , reaching over $10 billion, representing a fivefold increase over the next 5 years. What are innovative the strategies current Mobile OTT providers have to achieve their expected revenue goals?

Marketing 73

Marketing APIs voip Enterprise 73

ViiBE Blog

DECEMBER 21, 2020

Field service organizations rely heavily on truck rolls to reach customers; however, truck rolls are often counterproductive. Dispatch-heavy organizations like digital service providers report 25% of truck rolls as non-value added (NVA) and an immense waste of resources. The result is a win-win for organizations.

Best practices 98

Best practices Metrics Average Handle Time Technology 98

Avaya

AUGUST 17, 2016

New platforms are being created every day for customers to uniquely engage with the brands they love. Customers today have greater autonomy and higher expectations than ever regarding their service experience. The former depends on a single channel of communication to service customers: audio.

Contact Center 52

Contact Center Call Center Interactive Voice Response Analytics 52

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

JustCall

APRIL 5, 2022

While customers didn’t already like waiting on support calls and expected an excellent experience when interacting with brands, this has only become more substantial now. Did you know 80% of consumers would approach a competitor after one bad customer experience with a business? (So, Why choose VoIP after all? No Landline Now.

voip 40

voip Interactive Voice Response Analytics Sales 40

CrazyCall

AUGUST 16, 2019

The GaryVee Audio Experience. On a more serious note, Gary Vee’s Audio Experience is a true audio regale for salespeople of any kind. And anytime when I feel that I need some inspiration or encouragement, listening to his Audio Experience podcast does the trick!” – Oksana Chyketa, Marketer at Albacross.com.

Sales 115

Sales B2B Coaching Personalization 115

Comm100

MARCH 20, 2018

to send a letter to a customer. Holiday letters are an excellent way to keep customers up-to-date, send out promotions, and show customers you care. Use the steps laid out in this blog post to write winning sales letters your peers will wish they had sent. Thanks for Being a Customer on Your Birthday.

Scripts 40

Scripts B2B Sales Morale 40