Beyond Philosophy

JANUARY 19, 2023

I love technology, but I can still be old-fashioned when working with clients. I can see when a client is engaged and buying into my pitch, usually because they pick up a pen and start drawing, too. How would we work this and that together? The drawing prompts their thought process regarding our topic of discussion.

Consulting 195

Consulting Consulting Finance Sales 195

OctopusTech

MARCH 30, 2023

It typically lasts between 15 and 30 minutes and is conducted early in the sales process. This information is essential for tailoring the sales pitch and demonstrating how the product or service can meet the client’s specific needs. Why are Discovery Calls Important? Why are Discovery Calls Important?

Sales 62

Sales outsourcing Marketing Call Center 62

Beyond Philosophy

APRIL 13, 2018

Many of the organizations I have worked with say that customer loyalty means, “the customer buys everything from us.” Customer loyalty is not the same thing as customer sales volume. Sales volume follows loyalty, but it does not form loyalty. Customer loyalty is a more in-depth concept than mere sales numbers.

Consulting 208

Consulting Consulting Sales Education 208

JivoChat

AUGUST 10, 2023

Are you looking for solid ways to boost ecommerce sales without draining your time and budget? From generating brand awareness to converting leads, affiliate marketing can help ecommerce businesses scale their sales generation efforts without sacrificing company resources. Ready to learn more?Let’s Let’s begin!

Sales 75

Sales Marketing SaaS Construction 75

Totango

JANUARY 19, 2022

Whether you’ve worked in the customer success industry for a while or you’ve recently decided that this is the career path for you, searching for Customer Success Manager jobs can be intimidating – especially if you don’t know where to start. Paint a Picture with Your Resume. Top Skills Needed for All Customer Success Manager Jobs.

Management 102

Management Brand ambassadors Enterprise Engineering 102

JustCall

FEBRUARY 17, 2022

Want to ramp up to more than 100 cold calls in a day with a powerful sales dialer? Well, we know how difficult it gets to meet sales quotas, when you’ve got to deal with the mess of finding lead numbers, then dialing them manually, and ending up on a dial tone. What is a Sales Dialer? How do modern sales phone dialers work?

Sales 104

Sales Abandon rate Real estate voip 104

JustCall

MARCH 21, 2022

Sales training isn’t just about having the right tools and tricks up your sleeve. That’s why you need sales training to ensure that the behaviors that help win deals can be codified and shared with new hires and trainees. Preparing a training program for your sales team. Sales Training Program.

Sales 52

Sales Coaching Scripts CRM 52

aircall

OCTOBER 6, 2021

As a business owner, you need to create an environment where there is meaning behind the tasks your employees do. Well, engaged employees are more likely to perform consistently well, advocate for your business, and help their colleagues do better. Additionally, employees who feel connected to their jobs are happier and work harder.

Sales 117

Sales Scripts Best practices Feedback 117

CrazyCall

FEBRUARY 5, 2019

Objections are a common occurrence in sales, even with the best pitch out there you can still get “NO” for an answer. There are several reasons for sales objection, related to price, trust, and a product. Let’s talk about common sales objections and the best ways to overcome them. What is a sales objection?

Sales 106

Sales Scripts industry standards Feedback 106

JustCall

DECEMBER 7, 2022

Sales call planning is the first and most crucial step to closing successful sales deals. Alex, the sales professional, has a scheduled sales call with a reputed client this evening. So, he decides to skip the pre-call planning part for the work he considers more important. Take, for example, Alex.

Sales 52

Sales Scripts Call Center Marketing 52

ChurnZero

NOVEMBER 29, 2022

At the time, I was a sales engineer, and my job was to close deals and move on to the next prospect. I was very successful in my work. We had a “land and expand” model, however, no one was actively working on expanding our customers’ deployments. Alas, they did not understand my pitch. But that did not happen very often.

Scripts 98

Scripts Sales Customer centricity Coaching 98

JustCall

APRIL 13, 2020

The perks of working remotely are finally coming to the fore. Even if you make a shift to remote work, you need to ensure that your business runs as usual. Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home.

Sales 98

Sales CRM Analytics Chatbots 98

JustCall

MARCH 13, 2020

Sales training is not a simple 1-2 days’ process. It takes days and weeks of training to equip sales representatives with the right set of skills. Planning a sales training program timeline is a step towards creating an effective team of sales professionals. Remember, sales is a competitive field. Tech Setup.

Sales 72

Sales Scripts Coaching CRM 72

Nicereply

JUNE 20, 2022

Optimizing the customer journey is one of the best ways to ensure your sales funnel converts well and maintains a high ROI. Touchpoint mapping involves tracing and outlining all touchpoints or interactions a customer has with your brand. Some prospects may go through directory listings and reach out to your customer reps.

Journey mapping 115

Journey mapping Surveys Advertising Sales 115

OctopusTech

MAY 24, 2022

Even today cold calling is an effective marketing strategy to build a list of prospect contacts who might be interested in your products. It is a high-value skill used by modern sales professionals. According to Enthu , 90% of sales representatives have found that cold calling is an effective method of marketing.

Scripts 62

Scripts Sales Marketing Personalization 62

CrazyCall

NOVEMBER 7, 2018

Often, the most important step in the sales process is the one that’s usually neglected. Regardless of how innovative, superior to the competition or packed with features your product is, you need to ‘close the sale’. It’s therefore vital to do your homework first. Know your Client.

Sales 96

Sales B2C Scripts B2B 96

CrazyCall

JUNE 25, 2019

You’re are working hard, trying to build the best product. Your developers, marketers, and business people are doing their best to make the company thrive. Yet, there is no sign of new customers willing to give your company a try…. And in this article, you’ll discover what is prospecting in sales and who the prospects are.

Sales 109

Sales Scripts B2B Analytics 109

Totango

AUGUST 3, 2021

Here we’ll help you steer clear of the most frequent pitfalls SaaS companies encounter when deploying a freemium sales model. First, we’ll consider why a freemium approach works so effectively when it’s executed correctly. One common mistake is being too stingy with the freemium version of your product.

SaaS 118

SaaS Best practices Sales Marketing 118

CrazyCall

FEBRUARY 5, 2019

Objections are a common occurrence in sales, even with the best pitch out there you can still get “NO” for an answer. There are several reasons for sales objection, related to price, trust, and a product. Let’s talk about common sales objections and the best ways to overcome them. What is a sales objection?

Sales 91

Sales Scripts industry standards Feedback 91

Tethr

AUGUST 27, 2020

AI gives your voice of the customer programs the edge they need to make measurable change. Here are four ways AI can enhance your VoC programs: Effectively work through sales strategies. An NTT study found that 44 percent of enterprises now operate structured VoC programs to drive CX improvement and innovation.

Enterprise 117

Enterprise Customer effort Upselling Call Center 117

SmartKarrot

FEBRUARY 12, 2021

The plethora of solutions or blogs may not be useful when it comes to gaining insight and knowledge. Here are the best insightful SaaS blogs that can help you make better decisions, solve complex issues, or understand new techniques to gain an advantage in the competitive SaaS world. The 20 Best SaaS Blogs You Must Follow.

SaaS 23

SaaS B2B Metrics Sales 23

JustCall

MAY 25, 2021

Sales objections are a part of the sales process. But, the problem is, sales objections can pour cold water on even the most experienced reps' spirits. Prospecting isn't only about framing your sales pitch. The only way agents can deal with sales objections is through planning and preparation.

Sales 66

Sales Education Scripts Accountability 66

Nicereply

MARCH 16, 2022

Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. She had a very unique solution to this structure: incorporating Sales into the Customer Experience team.

Sales 111

Sales Customer Experience Upselling Self service 111

TeleDirect

JANUARY 16, 2023

Does your business struggle with handling calls and leads? Is your phone ringing off the hook? That’s a good thing—as long as your call center inbound game is on point. This will help ensure that your customers and leads have the best possible experience, leading to even more success in the future. . Not anymore.

Call Center 62

Call Center Scripts Feedback Contact Center 62

ClientSuccess

NOVEMBER 2, 2022

Here are some tips that can help your customer success team boost customer retention and reduce churn: 1. Looking at the data can help your team keep a firm tab on customer satisfaction – and then leap into action if needed. . Find creative ways to thank your long-term customers. . Are NPS scores taking a dip?

Customer retention 70

Customer retention Upselling SaaS Accountability 70

JustCall

MARCH 28, 2023

Sales success hinges on strong collaboration within the team. To enhance productivity and client satisfaction, it’s crucial to train sales agents to work together effectively. Benefits of Effective Sales Team Collaboration 1.

Sales 52

Sales CRM Best practices Morale 52

Win the Customer

MAY 12, 2020

O utsourcing call center activities to a third party vendor lets you expand your service capabilities to more customers on to deliver exceptional experiences on behalf of your brand name. Let’s say you facing a customer on epoch for summarizing the list of benefits gathered from the business on the days go. Call centre services.

outsourcing 128

outsourcing Big data Sales Chatbots 128

JustCall

MAY 12, 2021

Sales enablement is the key to unlock the full potential of your sales reps. Equipping sales teams with the right tools, resources, and techniques increases your likelihood of converting leads. Having a skilled sales team is good. What is Sales Enablement? What is Sales Enablement?

Sales 52

Sales call center software Scripts call center solutions 52

JustCall

APRIL 13, 2020

The perks of working remotely are finally coming to the fore. Even if you make a shift to remote work, you need to ensure that your business runs as usual. Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home.

Sales 52

Sales Chatbots Analytics Wireless 52

JustCall

APRIL 13, 2020

The perks of working remotely are finally coming to the fore. Even if you make a shift to remote work, you need to ensure that your business runs as usual. Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home.

Sales 52

Sales Chatbots Analytics Wireless 52

Integrity Solutions

SEPTEMBER 8, 2020

Suddenly, salespeople who were used to working with clients in person had to immediately shift focus to start selling and interacting with them virtually. And all of this demands a higher level of expertise from sales professionals. by Bruce Wedderburn. Examining the 3 Traps of Virtual Selling. Underestimating the Power of Beliefs.

Sales 99

Sales Personalization Feedback Technology 99

ShepHyken

APRIL 10, 2020

So, how do you make sure that the customer is still your prospect? TREAT THEM LIKE A CUSTOMER, NOT A SALE. As an excuse to make the customer your prospect, many agents who represent the support team for the product tend to make deals or offers to try to sell the product just for the sake of selling it out. What happens then?

Feedback 162

Feedback Personalization Sales Customer Experience 162

aircall

FEBRUARY 16, 2022

And, one of the most powerful ways of doing this is by creating a personalized sales approach. . Here’s why personalization is so important to sales, and how you can go about it, including some advice from our very own sales specialists here at Aircall. . Why Is a Personalized Sales Approach Important?

Personalization 62

Personalization Sales CRM Call Center 62

GetFeedback

AUGUST 30, 2019

Listening to what your customers have to say and providing what they want is fundamental to the success of your business. This post will cover three ways that surveys can be used to help you drum up more leads for your business at different stages of the customer journey. . How to use surveys to engage your audience.

Surveys 110

Surveys Entertainment Benchmark Upselling 110

JustCall

MARCH 13, 2020

It would take more than just the run-of-the-mill sales pitches to gain his loyalty. Seasoned sales representatives can help you get a foot in the door. This is why it is important to conduct regular sales training programs for your team and produce an adept salesforce. Sales Training Objectives.

Sales 59

Sales Coaching Feedback Consulting 59

CX Accelerator

MAY 16, 2018

This week I’m celebrating 10 years working for the same organization. Below are selected favorites from each year that I hope may aid you in your journey! My problem became a desire to absorb working knowledge of every function and every product so I could answer any question. Something to ponder for the future. ??

Education 203

Education Personalization Feedback Sales 203

Totango

APRIL 13, 2021

So why, in this modern world we’re living in, would you purchase a premium software solution based solely on a sales pitch or demo? Ensure the Product Works for You. Most of the time, a demo of a product will use fake data or a sample of your data to show you how the product works. Take Your Time.

Enterprise 68

Enterprise Sales Best practices 68