Abby Connect

FEBRUARY 21, 2023

Today, communication and customer service are still vital parts of keeping any business afloat—but more and more, managing these tasks in-house has become as outdated as the rotary telephone. In businesses of days past, you may remember a busy lobby or office space populated by endlessly ringing phones.

Answering services 97

Answering services Call Center Technology Management 97

JustCall

SEPTEMBER 5, 2019

IVR works as a virtual receptionist or the first line of defense for your support team. IVR is best suited for call/contact centers and businesses that are inclined to provide the best customer service and support. Business owners know good service is the key to exponential growth. Acts as a lead generation tool.

Interactive Voice Response 40

Interactive Voice Response Real estate Enterprise Analytics 40

JustCall

AUGUST 16, 2021

The contact center as a service or CCaaS is a new-age technology that serves the needs of all customers. CCaaS stands for Contact center as a service. Your CCaaS provider will install and maintain the contact center software and will be responsible for answering your support queries. CCaaS vs CPaaS vs UCaaS.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

JustCall

SEPTEMBER 16, 2019

Predictive Dialer, on the other hand, dials multiple numbers at once and connect the agent with the answered calls only. Read: Predictive Dialer vs Auto Dialer: Which is right for your business? Many a time, leads have some question related to the product or services related to your business. Service Level Analytics.

Sales 64

Sales Interactive Voice Response CRM Call Logging 64