Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Jeanne Bliss.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ShepHyken

JUNE 30, 2017

If we define AI, it is the science behind technologies that has the ability to act like human beings based on the data captured which might include behaviour pattern of the different set of audience, huge knowledge pool, and the competence to solve different problems. Shep Hyken.

Government 225

Government Technology Benchmark call center software 225

ShepHyken

FEBRUARY 18, 2024

In fact, today it is in a state of constant evolution alongside the development of technologies such as generative AI, automation and personalised computing. Did you really think I could go a week without sharing an article that featured AI!? BONUS Will AI Take Over The World? Will AI Take Over Customer Service?

Customer Service 155

Customer Service Gamification Customer retention Customer Experience 155

Beyond Philosophy

SEPTEMBER 14, 2023

Are you ready for AI? Author, speaker, consultant, and The Agile Brand podcast host Greg Kihlstrom , ( www.gregkihlstrom.com ) Principal Chief Strategies for GK5A, joined us on a recent podcast to discuss what it takes to be prepared to implement AI and improve your customer experience. These predictions will ostensibly come from AI.

Self service 222

Self service Analytics Personalization Consulting 222

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email.

Feedback 83

Feedback Consulting Consulting Enterprise 83

NobelBiz

APRIL 30, 2024

AI-based call centers are revolutionizing how businesses interact with their customers. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions.

Call Center 103

Call Center Chatbots Virtual Agent Contact Center 103

NobelBiz

APRIL 30, 2024

AI-based call centers are revolutionizing how businesses interact with their customers. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions.

Call Center 102

Call Center Chatbots Virtual Agent Contact Center 102

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.

Scripts 98

Scripts Accountability Feedback Marketing 98

ShepHyken

DECEMBER 13, 2021

Please Hold: How AI Is Changing Customer Service in Call Centers by Defined.ai. My Comment: AI continues to improve. And, in the next 12-18 months you’re going to start interacting with IVA’s (Intelligent Virtual Assistants), and you may find it difficult to distinguish the AI/Digital voice experience from the human experience.

Customer Service 196

Customer Service Call Center Customer Experience Customer Support 196

CCNG

MARCH 15, 2023

With all the investment in technology and AI in call centers, where does that position human-to-human conversations? Human-centric channels like voice, email, and live chat with a human remained in the top three spots. In theory, the more channels available, the less that voice — and therefore humans — will matter. Longer handle times.

Call Center 195

Call Center CCNG Self service Surveys 195

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

Customer Service 78

Customer Service Chatbots APIs Government 78

Comm100

MAY 25, 2022

Many changes, which seemed like far-flung future possibilities, occurred overnight. Demand shifted in many areas and supply chains, which were once thought to be immutable, became disrupted and susceptible to upset. Consider, for example, that in Toronto, the cost of a 900-square-foot apartment is between $2,300 and $2,600 in 2022.

Customer Service 52

Customer Service Contact Center Interactive Voice Response outsourcing 52

Nicereply

APRIL 13, 2022

AI became the go-to word in meeting rooms when teams spoke about innovation since 2020. Recently, AI impact (not only in customer service) has been so high that the global AI market value might reach $267 billion by 2027. Some people think AI may harm industries since it could take over human tasks.

Customer Service 119

Customer Service Chatbots Self service Healthcare 119

Totango

JANUARY 3, 2024

With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio , engage with customers when and where it matters, monitor and improve the metrics that matter , and scale CS faster with the power of people + AI.

Enterprise 111

Enterprise Best practices Analytics Metrics 111

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.

Scripts 75

Scripts Accountability Feedback Marketing 75

ShepHyken

DECEMBER 23, 2022

Generative AI will take off, resulting in an overload of content. Generative AI can create content automatically. The technology can produce marketing copy like newsletters, emails, and even blogs. In the contact center, Generative AI can produce content for agent coaching. Predictable.

Surveys 176

Surveys Education Enterprise Technology 176

Customer Service Life

FEBRUARY 10, 2020

3 Ways to Bridge the Gap From Training to Proficient Customer Service – Early in my career in customer service we had a ticketing system with a “QA” feature and every email new agents composed had to be approved before sending. Is email support still alive for your company or are other channels taking its place?

Customer Service 149

Customer Service Contact Center Chatbots Customer Experience 149

Comm100

OCTOBER 17, 2023

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms.

Customer Service 73

Customer Service Interactive Voice Response Multi-channel support Multichannel 73

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. As for the relevance of chatbots, the World Economic Forum terms the beginning of AI automation as the Fourth Industrial Revolution. 5,000 experiential branding organization whose clients include Samsung, Time Warner, Netflix, and Sony. You can find her on LinkedIn.

Chatbots 52

Chatbots Finance Marketing Surveys 52

TechSee

JULY 17, 2023

Service leaders are increasingly looking towards AI to stay ahead, or even just to stay afloat. In this blog post, we will explore the five key obstacles service leaders face when integrating LLMs and offer practical advice on overcoming them. Regularly review the LLM’s responses and set up to ensure the AI delivers as designed.

Best practices 109

Best practices Customer centricity Chatbots Education 109

Comm100

MARCH 6, 2024

Gone are the days when customers could only get slow and often frustrating support via email or phone. This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. The advantages of live chat 1.

Abandon rate 90

Abandon rate Chatbots Upselling Sales 90

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog. It was just great.

Chatbots 59

Chatbots B2B SaaS B2C 59

Lumoa

JANUARY 15, 2024

Similarly, AI-powered chatbots mean businesses can offer 24/7 support. Using Artificial Intelligence and Natural Language Processing AI has evolved tremendously in recent times. Many companies are already leveraging AI-powered tools like AI SMS to reach more customers and provide support. What’s the warranty?

Customer Experience 83

Customer Experience Chatbots Best practices Metrics 83

JivoChat

AUGUST 10, 2023

These include email marketing, blogging, social media marketing, and guest posting. These include email marketing, blogging, social media marketing, and guest posting. Product comparison blog posts are online guides that compare two or more products. Here are six examples to help inspire you: 1.

Sales 75

Sales Marketing SaaS Construction 75

Comm100

DECEMBER 8, 2020

They are AI-trained to understand variation and can provide answers to more intricate questions. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! It takes careful management of a lot of moving parts. It takes patience and dedication. Enter automation. What is a Chatbot? Get Comm100 Free.

Chatbots 53

Chatbots Scripts Sales Personalization 53

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback. I’m guessing that’s a big ‘yes.’

Feedback 157

Feedback Analytics Multichannel Surveys 157

AWS Machine Learning

SEPTEMBER 22, 2023

For example, given the prompt, “write an email to my parents that wishes them a happy anniversary” , a base model might generate a response that resembles the autocompletion of the prompt (e.g. a written email). For the purpose of this blog post, we’re using demonstration data in the HH dataset as reported above.

Engineering 100

Engineering Feedback industry standards Benchmark 100

AWS Machine Learning

JANUARY 5, 2024

This post was written in collaboration with Bhajandeep Singh and Ajay Vishwakarma from Wipro’s AWS AI/ML Practice. Its AI/ML solutions drive enhanced operational efficiency, productivity, and customer experience for many of their enterprise clients. This increases the cost of infrastructure maintenance and hampers productivity.

Management 113

Management APIs Engineering Government 113

Comm100

JUNE 25, 2020

People aren’t going to remember what product you tried to sell them in an email blast. First, the COVID-19 pandemic revealed the need for companies to keep business going responsibly. Now, as racial relations dominate the news, many companies may feel the need to reassure their consumer base that they are on the right side of history.

Customer Service 52

Customer Service B2B Sales Customer Care 52

24-7 InTouch

NOVEMBER 20, 2023

In the ever-changing world of digital commerce, the adoption of artificial intelligence (AI) and automation technologies are revolutionizing the way businesses interact with their customers by reshaping the shopper experience. Keep reading to explore the transformative role of AI in digital commerce and how it improves CX.

Chatbots 59

Chatbots Customer centricity Personalization Technology 59

Win the Customer

SEPTEMBER 6, 2023

This is where artificial intelligence (AI) and chatbots come into play, revolutionizing the way businesses interact with their customers. In this blog post, we’ll explore how AI and chatbots are transforming customer service interactions, making them faster and more efficient. AI-driven chatbots offer a scalable solution.

Customer Service 64

Customer Service Chatbots Personalization Technology 64

AWS Machine Learning

JANUARY 9, 2024

With the rapid adoption of generative AI applications, there is a need for these applications to respond in time to reduce the perceived latency with higher throughput. This solution will help you build interactive experiences for various generative AI applications such as chatbots, virtual assistants, and music generators.

APIs 109

APIs Engineering Accountability Gamification 109

Comm100

MAY 23, 2023

This blog will help you on your way, providing the top automated customer service examples that can be used across industries. The tech is often powered by AI (artificial intelligence) and machine learning algorithms that can mimic human interaction by understanding and responding to customer queries.

Customer Service 71

Customer Service Chatbots Technology Customer Support 71

Comm100

APRIL 22, 2024

Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively. Platforms like Comm100 enable agents to access all communication channels — from emails, live chats, social media to phone calls — in one place.

Chatbots 52

Chatbots Feedback Customer centricity Wait times 52

Creative Virtual

FEBRUARY 7, 2023

I like customer service expert Shep Hyken’s take on this in his blog post, Don’t Just Personalize the Customer’s Experience – Individualize It. I was reminded of this last week when I received an email from Amazon with a product recommendation. Sometimes though we come across a prediction that feels very on the money.

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

JustCall

AUGUST 8, 2023

Running a small business can be tough–but is not impossible–with AI at your fingertips. They may write blogs during their downtime (if they’re lucky). With the advent of AI automation, this reality is changing. But First, Why Use AI Tools for Small Businesses? Why should I jump on the AI bandwagon?”

Sales 52

Sales Marketing Call Center Accountability 52

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. He also sits on the board of Directors for CSPN.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251