Cisco - Contact Center

AUGUST 3, 2020

This award honors vendors that have embraced technology as a key tool for customer service excellence and distinguish their success as innovators, thought leaders, and market movers in the contact center and customer care industries. Webex Contact Center is built on the unique Webex Platform for Contact Center. Cloud Agility.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. Video will be Preferred CX Platform. Ah, 2022, a new year. Not so fast.

Healthcare 52

Healthcare Banking Enterprise Automotive 52

NICE inContact

APRIL 2, 2018

If you are a software developer then you’re familiar with the adage “code once, use everywhere”. Improving customer experience (CX), and even making it a competitive advantage, is key. Which is why CX transformation is fast becoming a focus for IT developers. Like all development projects, speed and agility matter.

CRM 54

CRM Enterprise Analytics Contact Center 54

Avaya

AUGUST 1, 2017

When it comes to the customer experience (CX), things are still a bit complicated. Case in point: 89% of companies are believed to be competing based on the CX , yet research shows that almost half think the CX is too difficult. Consider that in just three short years, the CX is expected to overtake price and product as the No.

CRM 58

CRM Multichannel APIs Healthcare 58

Netomi

JANUARY 5, 2022

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. We fully recognize and appreciate that there are multiple ways CX can and should be improved that don’t have anything to do with Artificial Intelligence. This is especially true in the customer service industry.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

MARCH 8, 2022

Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. Anika Zubair is a Customer Success leader working with inSided, a customer success community platform, as Vice President of Customer Success. Annette Franz is the Founder and CEO of CX Journey Inc.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Avaya

JULY 22, 2019

To see this in action, we don’t need to look past the impact a single tweet can have on an organization’s customer experience (CX) strategy. With fickle customers and the threat of reputation risk constantly looming, simplification of CX becomes critical. Customers expect requests to be instantly fulfilled. So how can you simplify?

Customer Experience 77

Customer Experience APIs Banking Chatbots 77