6-ways-call-center-technology-will-change-in-2023 Blog Related Topics 
SmartAction
NOVEMBER 15, 2023
Let’s explore the evolution of customer self-service, key trends for 2023, the benefits it offers, the challenges businesses face, and a glimpse into the future of this essential component of modern business operations. The evolution of self-service reflects the ever-changing landscape of technology and consumer expectations.
Hodusoft
JANUARY 3, 2024
Everything You Need to Know About Contact Center as a Service (CCaaS) The introduction of Contact Center as a Service (CCaaS) heralded the beginning of a new era. billion in 2023 and it is projected to grow at a compounded annual growth rate of 18% to touch USD 16.43 CCaaS is the acronym for Contact Center as a Service.
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Hodusoft
JANUARY 17, 2024
Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. Even though it’s a recent technological innovation, its origins can be traced back to the late 1880s, i.e. the days of the telegraph. billion in 2023 to USD 111.37
Hodusoft
OCTOBER 26, 2023
They are robocalls—automated telephone calls that deliver prerecorded messages. What starts as an irritating phone call can rob you of your identity, and your life’s savings, and do a lot more damage than you can imagine. billion robocalls between January and August 2023, and each person receives about 17 spam calls every day.
Global Response
AUGUST 7, 2023
Your call center. In this article, we’re breaking down the recent data and future trends to demonstrate why your call center is an essential element in customer retention—and how to use it effectively. The secret weapon to improving customer retention and CLV? Don’t believe us?
ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
AWS Machine Learning
JULY 24, 2023
If the model changes on the server side, the client has to know and change its API call to the new endpoint accordingly. We show that you can deploy multiple models on separate NeuronCores that can be called concurrently. We show that you can deploy multiple models on separate NeuronCores that can be called concurrently.
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