OctopusTech

MARCH 1, 2023

Most companies will set up or adopt a call center to field customer service requests and complaints. While call centers are a common feature of most customer service teams, setting up one for your business is no easy task. Inbound calls are a fundamental aspect of customer service and support call centers.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

OctopusTech

OCTOBER 11, 2022

With the advancement of technology, businesses need to enhance themselves to meet the growing demands of their customers. For example – People can use it to create different types of websites such as portfolios, blogs, business websites, eCommerce stores, membership sites, or mobile apps. Customized solutions.

Engineering 62

Engineering Analytics Technology Sales 62

ViiBE Blog

JULY 8, 2021

ViiBE Blog. Customer experience , Technology. This multinational cybersecurity organization notes over 54,000 satisfied customers from 150 countries. Mostly used in finance and healthcare, Palo Alto’s advanced firewalls and cloud-based security products are used by 85% of Fortune 100 companies. July 8, 2021.

Government 52

Government Automotive Transportation Construction 52

JustCall

MARCH 28, 2023

Your customer-facing teams are at the heart of your business. Many sales and customer support teams are poorly trained, insufficiently equipped, and incoherent in execution. In this blog, we will cover the exact steps you can take to set your customer-facing teams for success.

Morale 52

Morale Sales Feedback Construction 52

NobelBiz

JUNE 5, 2023

The Basics of Lead Generation Lead generation, at its core, is the process of identifying and nurturing potential customers for a business’s products or services. Inbound lead generation includes blogging, SEO, social media, PPC. This requires deep customer understanding and a flexible approach to communication.

Call Center 52

Call Center Scripts CRM Contact Center 52

OctopusTech

AUGUST 31, 2022

The customer service sector is evolving continuously every day. It often seems like a new communication platform is introduced daily which your representatives should use to stay updated by communicating with your clients and ensuring customer satisfaction. What if there are high call volumes of your customers? .

Interactive Voice Response 62

Interactive Voice Response Call Center First call resolution Self service 62

Blueship Call Center

APRIL 10, 2023

Are you considering outsourcing your customer care department? For several reasons, many firms are thinking about outsourcing their customer support. A company might not always have the means or the motivation to offer top-notch customer service. Outsourcing customer support is useful in this situation.

outsourcing 40

outsourcing Customer Service Call Center Customer Care 40

ViiBE Blog

FEBRUARY 28, 2022

ViiBE Blog How can live chat integration with co-browsing improve CX? Anna Gorina February 28, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Studies show that live chat support provides a customer satisfaction rate of 92%.

CRM 52

CRM Metrics First call resolution Accountability 52

AWS Machine Learning

JULY 20, 2022

As new data privacy regulations like GDPR (General Data Protection Regulation, 2017) have come into effect, customers are under increased pressure to monetize media assets while abiding by the new rules. For this post, we use the IAB Tech Lab’s Content Taxonomy as the industry standard taxonomy for the contextual advertising use case.

Advertising 80

Advertising APIs Automotive industry standards 80

Global Response

AUGUST 7, 2023

There’s no business out there who doesn’t want to improve their customer retention and CLV. The secret weapon to improving customer retention and CLV? In this article, we’re breaking down the recent data and future trends to demonstrate why your call center is an essential element in customer retention—and how to use it effectively.

Customer retention 62

Customer retention Call Center Upselling Personalization 62

JustCall

AUGUST 8, 2022

In this blog, we discuss what is PBX and VoIP and how they are different. VoIP is a more advanced form of private communication within an organization. A power source, modems, suitable telephone sets, and headgear must be acquired in advance. Calls can be handled by customer support and sales agents even outside the workplace.

voip 52

voip Wireless Technology Management 52

aircall

APRIL 7, 2021

Fortunately for businesses, technology has advanced to a degree that SMS text messaging for business is now a valuable tool. The right business SMS text messaging provider will guide you on how to use business texting to enhance the customer experience and grow revenue for your company, while also creating more versatile teams.

Sales 62

Sales Wireless Marketing voip 62

aircall

JUNE 9, 2021

Multiple studies, articles, and experts highlight the importance of delivering excellent customer service. Choosing the most effective customer service channels is a good way to start. Customer expectations are higher than ever before: 54% of customers have higher expectations in 2021 than they did in 2020. One challenge?

Customer Service 62

Customer Service Multichannel Self service Customer Support 62

Balto

AUGUST 3, 2022

Is the contact center a drain on resources, a necessary expense to manage customer needs? Or is it a way to foster relationships with customers, garner revenue, and otherwise generate value for the company? Agents add the most value to their organization by letting customers know about incentives and asking for online reviews.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

SmartKarrot

APRIL 13, 2023

In this blog, we will introduce you to some of the most influential and visionary account management leaders who are shaping the industry with their innovative strategies, thought-provoking content, and inspiring stories. If you know of any influencer who should be included, please do add a comment below (Thanks in advance!).

Accountability 11

Accountability Management Consulting Consulting 11

Hodusoft

DECEMBER 13, 2023

Let’s take the example of one of the most widely used tech tools in our day-to-day lives—the telephony system. In this blog post, we have discussed the potential hosted telephony systems for contemporary businesses as well as the benefits and challenges of migrating to a hosted IP PBX system. Read on to know more.

CRM 64

CRM Best practices Technology Management 64

OctopusTech

AUGUST 10, 2022

When the right technology is implemented in your contact center, you can automatically increase the working efficiency and performance of agents, improve productivity, enhance the overall customer experience and simplify your data and analytics. But which technology can enhance and support your call center?

Call Center 62

Call Center Technology Journey mapping Interactive Voice Response 62

OctopusTech

FEBRUARY 14, 2023

Companies worldwide focus on customer service to fulfill their client’s needs. Outsourcing call center services has a lot of benefits because outsourcing agencies are known for operational excellence and technological advancement aspects. Overall, it yields the desired results that match the international level.

outsourcing 62

outsourcing Call Center Government Contact Center 62

Nicereply

JANUARY 18, 2023

No wonder a huge number of businesses have already added help desk tools to their customer support tech stack, and even more are planning to do so in the future. Here’s an overview of some of the most popular help desk software solutions to help you find the right fit for your customer support needs. Bn by the end of 2032.

Self service 52

Self service Analytics Enterprise APIs 52

ProProfs Blog

JULY 10, 2019

What’s your impression of good customer service?Most The customers demand greater efficiency, so businesses compete to deliver it. According to Customers 2020: A Progress Report by Walker , consumers will consider customer service to be more important than product and pricing by 2020. But that’s not all. Quick Navigation.

Technology 79

Technology Customer Service SaaS Customer Support 79

JustCall

FEBRUARY 25, 2020

An efficient tech stack for financial services during such times is a priority. A tech stack that removes roadblocks to success. . Chatbots and not trained humans are interacting with customers now. Financial services must be technologically updated if your aim is NOT to lose hold of customers. What is a tech stack?

Finance 59

Finance CRM Accountability Sales 59

JustCall

JANUARY 19, 2023

You open almost every text you get… and so do your customers and target audience. This is why engaging your leads and customers through SMS can be a game-changer for your marketing and sales strategies. In this blog, that’s what we will discuss. It has a higher open rate and drives more engagement.

Marketing 52

Marketing Real estate Banking Sales 52

OctopusTech

SEPTEMBER 29, 2022

Customers are the most vital part of any business and to build a better relationship with them you need to invest in the customer service software. It is the backbone of building a successful business and providing an exceptional digital customer experience. . What Is Customer Service Software?

Customer Service 62

Customer Service CRM Self service Analytics 62

AWS Machine Learning

MARCH 1, 2023

AI-driven design tools can create unique apparel designs based on input parameters or styles specified by potential customers through text prompts. Furthermore, AI can be utilized to personalize designs to the customer’s preferences. The following diagram illustrates the Stable Diffusion architecture and data flow.

Scripts 82

Scripts Engineering Entertainment Personalization 82

JustCall

APRIL 5, 2022

The technology brings a plethora of rich features that can empower sales and customer support teams to perform at their peak and enjoy limitless possibilities. Different solution providers offer different VoIP features; some could be very limited while others can have advanced capabilities. Smart call routing.

voip 52

voip CRM Interactive Voice Response Sales 52

JustCall

APRIL 5, 2022

While customers didn’t already like waiting on support calls and expected an excellent experience when interacting with brands, this has only become more substantial now. Did you know 80% of consumers would approach a competitor after one bad customer experience with a business? (So, Why choose VoIP after all?

voip 40

voip Interactive Voice Response Analytics Sales 40

OctopusTech

OCTOBER 31, 2022

Shopify is an eCommerce platform that helps businesses establish an online store and sell products to digital customers using one single dashboard. They can manage your store by providing various services such as web design, theme customization, third-party app integrations, SEO, migration of websites, malware scanning, and many more.

Engineering 12

Engineering Analytics Banking Marketing 12

SmartKarrot

NOVEMBER 25, 2021

While you might perceive your tech-savvy business to be miles ahead of the competition, one strategy that can make your business a SaaS superpower is conversation artificial intelligence. . Fun fact: Approximately 95% of customer interactions will be initiated by AI by the year 2025! Provides more personalized user experience.

SaaS 10

SaaS Chatbots B2B Complaint resolution 10

Netomi

FEBRUARY 28, 2022

Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Select VoiceCom Blog

SEPTEMBER 29, 2022

The exponential growth of technology paved the way for drastic shifts in traditional businesses in the past ten years, particularly in how they operate and engage with customers. Today, enterprises are experimenting with artificial intelligence, cloud computing, big data, and the Internet of Things to stay ahead of the game.

outsourcing 52

outsourcing Technical Support Business Process Outsourcing Technology 52

Nicereply

JUNE 20, 2019

It’s important to follow customer service trends because these days, customers can easily jump ship to another brand without a second guess. In this second half of 2019, We’ll show you the customer service trends you need to follow if you’re yet to do so. Experience is King. times that of laggards. Co-browsing.

Marketing 77

Marketing Chatbots B2C Self service 77