Global Response

OCTOBER 2, 2023

Does call center etiquette matter? They have a call center and provide quick, efficient service to their customers, but their agents are known for being hasty, serious and unfeeling. When you call them, you get a friendly agent almost immediately who seems happy to help with your concern. Ready to perfect your CX?

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Call Center Scripts Chatbots outsourcing 62

ProProfs Blog

JUNE 26, 2020

Agent Signature is added to emails, different templates, comments, or various messages. It helps you reach a wider audience, greatly improves customer service and reduces customer tickets. Callbacks are when customers ask your support team members to schedule product demos, resolve technical issues, and more on a call.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

JustCall

APRIL 5, 2023

In this blog, we will explore what customer success management is about, the instrumental role its software plays in driving customer success, as well as the various customer success management tools utilized in this endeavour. It helps you streamline your approach and create a definite process for managing customers.

Management 52

Management CRM Analytics Customer retention 52

Upstream Works

JULY 17, 2019

Here are 5 ways to use proactive and predictive CX strategies to wow your customers into a relationship that is long-term, profitable, and grows with your business. That means if they call you on the phone, answer them. If they send you a Facebook message, reply to them. So – How Do You Wow? Make it Effortless.

Customer Care 60

Customer Care Contact Center Contact center software call center software 60

Global Response

MARCH 16, 2023

In this article, we’ll outline some of the most effective customer service techniques, as well as four general principles you can follow to keep your customer service improving. Ready to perfect your CX? LET’S CONNECT 5. Which Customer Service Techniques Matter Most?

Customer Service 62

Customer Service outsourcing Technical Support Scripts 62

SmartAction

OCTOBER 8, 2018

A better alternative exists for call centers that still use live agents for even the most routine and repetitive inquiries. It’s artificial intelligence (AI), and it is being incorporated into existing call centers – with a low amount of effort – to benefit both the business AND its customers.

Call Center 40

Call Center Virtual Agent Chatbots Self service 40

JustCall

DECEMBER 23, 2022

Looking for a reliable and cost-effective 8×8 alternative? In this blog, we will look at some of the most relevant alternatives to 8×8. JustCall is a VoIP business phone system and contact center software with an in-built conversation intelligence platform. Sales dialer- Deliver calls using an automated dialer.

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voip APIs CRM Enterprise 52