5-customer-experience-leaders-were-thankful-for Blog Related Topics 
ShepHyken
NOVEMBER 29, 2019
This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. How to leverage technology for a better customer experience.
Beyond Philosophy
MARCH 28, 2024
Listen to the podcast: “Colin, could you tell me the one thing that we need to do to improve our Customer Experience ?” They don’t say that in so many words, but effectively, that’s what they were asking me to do. There is no silver bullet solution for improving Customer Experience. It’s hard work.
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Beyond Philosophy
FEBRUARY 22, 2024
Do any of you remember the Milgram experiment? It was a famous social experiment in the early 60s to understand how people would comply with requests. The pleas for help were recorded and played for the askers as they went through the questions. The askers who participated in the Milgram experiments were not evil people.
CX Accelerator
OCTOBER 28, 2020
The question was, “What song sums up your aspirations as a CX leader?”. I know this isn’t the original intent of the song, but to me, this points to the importance of listening to our customers — especially those things that frustrate and aggravate — and then learning from those mistakes. But what can I say? What a great point.
ShepHyken
OCTOBER 18, 2021
Each week I read many customer service and customer experience articles from various resources. Dan Gingiss) Find a “candle” in your customer experience and see if you can upgrade it to the way-cooler “sparkler.” (Dan Gingiss) Find a “candle” in your customer experience and see if you can upgrade it to the way-cooler “sparkler.”
CX Accelerator
OCTOBER 28, 2020
The question was, “What song sums up your aspirations as a CX leader?”. I know this isn’t the original intent of the song, but to me, this points to the importance of listening to our customers — especially those things that frustrate and aggravate — and then learning from those mistakes. But what can I say? What a great point.
Beyond Philosophy
OCTOBER 31, 2014
Before I explain what I mean by that and how it has to do with Customer Experience, however, let me first tell you where I was born. Whole villages burned; men, women and children were executed. 2] The study found price increases had twice the effect on customer switching, compared to price decreases.”
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