CSM Practice

FEBRUARY 24, 2020

A good customer success team drives continuous value to the customer at every point in the customer life-cycle journey. Customer success teams use playbooks and strategies in their ongoing efforts to ensure customers achieve operational success and maximize value from your solution offerings.

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

Blueship Call Center

MAY 25, 2023

Every firm must provide real customer care across all client touchpoints if it wants to guarantee that its clients are heard, helped, and happy. Customers need efficiency, comfort, reliability, and friendliness. More than only calls there are many tasks handled by the call center outsourcing services.

outsourcing 40

outsourcing Call Center Contact Center Customer Care 40

ChurnZero

JANUARY 11, 2019

This is a guest blog post by Joe Daniels, Head of Content at Receptive. It’s no secret that Customer Success and Product teams have a bit of a love-hate relationship, and when it comes to communicating and working together things don’t always go smoothly. 1 – Product Doesn’t Care About Our Customers.

Feedback 45

Feedback SaaS Metrics Management 45

JivoChat

JULY 20, 2021

Are you having trouble retaining customers? It’s a problem for many businesses, especially in competitive markets. People have a lot of options these days, so if you don’t have good customer retention strategies , your business won’t be as stable or profitable. Why Do Businesses Need to Focus on Customer Retention?

Customer retention 52

Customer retention Gamification Education Self service 52

ChurnZero

JANUARY 3, 2020

Lessons Learned about Building Remote Customer Success Teams from 4 Years on the Job. Author: Ingmar Zahorsky , VP of Customer Success, ChartMogul. ChartMogul hasn’t always been a remote company, but the customer success team started with remote in mind. Develop processes to integrate customer feedback quickly.

SaaS 64

SaaS Metrics Engineering Feedback 64

JivoChat

JULY 16, 2023

On the one hand, businesses feel pressured into throwing information at their audiences from every possible direction. On the other, leads and customers are drowning in a deluge of marketing material — emails, tweets, LinkedIn posts, podcasts, YouTube videos, you name it. We live in an era of information overload and screen fatigue.

Finance 75

Finance Healthcare Marketing Surveys 75

CustomerSuccessBox

MAY 28, 2021

A Saas business which has already evolved itself to bring in a Customer Success Software integrating it with Subscription Management, Support, CRM and product usage data knows exactly- “What is the secret to Saas growth”. Now that involves two main essential activities- Retaining Customers and Upsell to consumers.

Technology 52

Technology SaaS Upselling Customer retention 52

CrazyCall

AUGUST 16, 2019

For: Small business owners, salespeople reps, entrepreneurs. The Amazing Seller Podcast is a perfect choice for anyone who’s interested in Amazon FBA, eCommerce, and strategies that one can try out for his own small business or side hustle. Recommended episode: 4 Pillars of Building a Successful Business DEEP DIVE.

Sales 115

Sales B2B Coaching Personalization 115