ProProfs Blog

JANUARY 30, 2020

“Your most unhappy customers are your greatest source of learning.” — Bill Gates. Well, that’s exactly why you need to focus on engaging with your customers regularly. And, these, in turn, will help your company create strategies that will strengthen your customer engagement process even further.

B2B 204

B2B Banking Personalization Employee engagement 204

JivoChat

JULY 14, 2021

Are you swamped with phone calls and support tickets? If your customers are always calling, you need to work on your level of self-customer service. 77% of people view organizations more positively if the company offers self-service options for customers. What Is Self-Customer Service?

Self service 52

Self service Chatbots B2B Customer centricity 52

ProProfs Blog

DECEMBER 28, 2020

“Your people keep directing me from one person to another.”. “I I bought your product but it doesn’t deliver what it promised.”. “I If you’ve heard such customer concerns lately, then it means they’ve been through a bad customer service experience with your brand. I haven’t heard a darn thing!”.

First call resolution 141

First call resolution Customer Support Feedback Personalization 141

ProProfs Blog

APRIL 25, 2019

Running an eCommerce business is all about surviving the competition and sustaining a steady upward growth in revenue generation. To run a successful eCommerce operation today, you need a lot more besides a competent eCommerce platform, a good range of products, a great shipping service, and some straightforward business policies.

Analytics 112

Analytics CRM Engineering Marketing 112

GetFeedback

APRIL 19, 2018

We talk about great survey design a lot, but besides being modern and mobile-friendly, what else can you do to keep respondents tuned in? Here are 5 survey tips that help improve response rates. Distributing surveys via email is a highly effective way to collect feedback. Learn more about embedding surveys into emails.

Surveys 68

Surveys Customer effort Feedback Self service 68

REVE Chat Blog

MAY 28, 2020

Because how you leave customers feeling after having an experience with your business becomes your trademark. . Hence, it is more important than ever to create a welcoming and friendly experience for your customers by following the welcome message templates. Website welcome greeting message for online visitors.

Feedback 90

Feedback Education Personalization Marketing 90

GetFeedback

AUGUST 31, 2018

Surveys are an essential tool for businesses that care about connecting with their customers. And with GetFeedback, you can create branded surveys that look flawless on any device—desktop or mobile. To get the most out of your survey program, you need to think about improving engagement every step of the way.

Surveys 68

Surveys Self service Customer effort Feedback 68

ProProfs Blog

SEPTEMBER 27, 2019

For every $1 you invest in customer experience through help desk and similar platforms, you can reap a return on investment of $3. So it makes sense to leverage on a support desk software to grow your customer experience. After all, you cannot afford bad customer service. Real-life Example.

Customer Support 106

Customer Support Metrics Surveys Customer retention 106

REVE Chat Blog

OCTOBER 10, 2019

Artificial intelligence has drastically changed the way businesses interact with their customers. You can find chatbots use cases and examples across all industries and business functions such as customer service, sales, marketing or even for internal process automation. Customer service. Source: Drift. Online support.

Chatbots 83

Chatbots Sales Personalization Customer Support 83

JustCall

APRIL 13, 2020

As enterprises are going remote, they are also switching the way they communicate with target audiences and approach prospects. Even if you make a shift to remote work, you need to ensure that your business runs as usual. Start with your remote sales teams, first. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Analytics Chatbots 98

ProProfs Blog

NOVEMBER 29, 2019

“Always do more than is required of you.” — George S. And keeping these expectations in mind, many business owners have integrated a live chat software on their website. While some feel hesitant about adopting a new support strategy, others tend to prefer it on their website for the following reasons. Quick response.

Wait times 135

Wait times Customer Support Transportation Sales 135

ProProfs Blog

APRIL 24, 2020

We’ve seen popular brands create some of the most memorable and successful customer service stories. Believe it or not, but customer service psychology is one of the driving factors for their success. So, when you think of satisfying your customers, you need to ensure that: Your operators are empathetic towards the customers.

Customer Service 123

Customer Service Feedback Chatbots Surveys 123

ProProfs Blog

JANUARY 17, 2019

If numbers are to be believed, then almost 97% of ecommerce businesses fail and one of the reasons for this failure is poor customer service. On the contrary, research by Harvard Business Review proves that people spend upto 140% more if they get the best customer experience, meaning they become loyal to your brand. No coding required.

Customer Service 84

Customer Service Chatbots Customer Support Feedback 84

ProProfs Blog

DECEMBER 23, 2019

If you were to answer a question, “What is that one thing that customers hate the most? . What would you say? So what can you do to provide a smooth and delightful experience to customers throughout their journey? So what can you do to provide a smooth and delightful experience to customers throughout their journey?

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

Comm100

JANUARY 10, 2021

It’s easy because there are many free live chat solutions to choose from – a testament to the fact that live chat is the most popular emerging customer service channel. The ability to offer live chat support to your customers – for free – is fantastic. If you are new to live chat, you might not even know what you should be looking for.

Surveys 52

Surveys Customer Support Customer Service Accountability 52

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Read now What are the ways to use CRM? Why do you need it? How do you get the most out of it?

CRM 52

CRM Upselling Sales Marketing 52

ProProfs Blog

JULY 3, 2019

Now, how updated are you in meeting their expectations at all times? No doubt, instant help is their top priority, and live chat is the solution. Your customer support operators need to know how to chat with customers online to keep them hooked with your brand. How are you today? Do you need help?/

Customer Support 95

Customer Support Best practices Wait times Personalization 95

Comm100

DECEMBER 13, 2021

They need to offer the convenience of self-serve solutions, while providing personalized support and human experiences. In this blog, we’ll look at the four top reasons why credit unions need to offer live chat services in 2022, from improving member experience to gaining member insights. Live chat increases member engagement .

Banking 52

Banking Wait times Surveys Chatbots 52

ProProfs Blog

JANUARY 7, 2020

Today, it is all about the ‘Age of the Customer’. It only takes one bad experience for the customer to swear off your business forever. . So, what is the most natural solution to ensure that your relationship with your customers becomes better? . Improved customer service. Your customer service team, of course!

Customer Service 169

Customer Service Customer centricity Brand ambassadors Customer Support 169

REVE Chat Blog

SEPTEMBER 26, 2019

80% of customers say the brand experience is just as important as its products or services. Having a great customer service should be the focal point for businesses to differentiate themselves with an ever-growing competition. 80% of consumers say they’re willing to spend more money to have a better customer service experience. .

Customer Service 40

Customer Service Chatbots Customer Support Customer retention 40

GetFeedback

FEBRUARY 10, 2020

We kicked off our Customer Experience (CX) Ambassadors Program in January featuring an interview with Myshka Sansoin , manager of customer advocacy and self-service activation at BRP. Between sips and bites, we talked about his CX program and where he’d like to see it progress for the company. Q: How is your CX team structured?

Surveys 87

Surveys Customer advocacy Sales Feedback 87

ProProfs Blog

DECEMBER 6, 2021

New software solutions are released frequently, and you can always find a better and more robust alternative to meet your needs. This is what we’re going to discuss in this post – tools similar to Wufoo so that you can upgrade the way you build online forms, share them with your audience, and collect data.

Surveys 78

Surveys Enterprise Feedback CRM 78

LiveChat

JUNE 19, 2018

Even if you think this particular pizza is really bad, there’s someone in the world who thinks it’s the best piece of pie that exists (any pineapple pizza fans?:)). You just need to find the one that suits your business and your goals best. What do you need to change, what’s your goal? So, let’s be honest.

Customer Support 44

Customer Support Accountability Self service Personalization 44

ProProfs Blog

SEPTEMBER 17, 2021

Be it a startup or a multi-million dollar company; a website is the starting point of contact between your brand and customers. . Research suggests that it takes just about 50 milliseconds for users to judge your website and decide whether they want to stay or leave. . What are Website Surveys ?

Surveys 78

Surveys Feedback Construction Marketing 78

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience.

Chatbots 86

Chatbots APIs Analytics Upselling 86

ProProfs Blog

DECEMBER 11, 2020

They are the unshakable foundation on which you build concrete strategies to help your business achieve profitable goals. Numbers help you reflect on how your business is performing and if your efforts are reaping the benefits you expected. Why should you measure them in the first place?

Metrics 148

Metrics Abandon rate Surveys Feedback 148

Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

ProProfs Blog

AUGUST 28, 2020

That’s why customers have higher expectations from you. They want more personalization during their experience with your brand. They want multiple options to interact with you when approaching for support or guidance. These statistics indicate how customer service expectations are on the rise. We’re here for you.

Self service 157

Self service Feedback Airlines Metrics 157

ProProfs Blog

JUNE 5, 2020

However, the tables turned when Econsultancy discussed how 79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Voice increasingly evolves as an escalation — not a primary service — channel. 10X Your Revenue.

CRM 129

CRM Upselling Feedback Sales 129

JivoChat

JULY 16, 2023

If you create a website, using a responsive website template is essential. This way, your pages will be mobile-friendly, and everyone will be able to access them on different devices, on their smartphones or laptops, for example. Check out the article and learn more about this.

Engineering 75

Engineering Consulting Consulting Analytics 75

ProProfs Blog

OCTOBER 12, 2018

According to a study by Bureau of Labor Statistics , only 4% startups make it to the second year, 3% to the third year; 9% crawl upto fourth year and only 3% cross their wooden year (fifth anniversary). As a startup, you probably don’t want to fall for the same mistakes that another enterprise has already made.

Enterprise 141

Enterprise CRM Customer Support Marketing 141

ProProfs Blog

DECEMBER 4, 2020

For many years, marketing and customer service have been running in parallel lines, helping businesses acquire and retain customers. But lately, both customer service and marketing are working in unison, helping brands capture attention, generate more business and guide customers simultaneously. Netflix and chill?

Marketing 147

Marketing Customer Service Upselling Customer Support 147

Comm100

FEBRUARY 10, 2022

When you sign up on Netflix, the streaming platform first asks about your preferences regarding languages and genres you’d like to consume. Netflix then uses this information to personalize its content recommendations and meet your preferences—leveraging the power of personalization to engage with its users.

Personalization 52

Personalization Customer Service Chatbots Self service 52

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This in turn helps schools improve employee engagement and even reduce agent turnover.

Education 64

Education Chatbots Wait times Surveys 64

JivoChat

FEBRUARY 24, 2021

Shopify is a brilliant ecommerce platform that makes it easy to get your store online. But setting up your store is only the first step. You need customers. So, how do you start generating more sales, or even your first sale? They are ideal for a warm audience who have already shown an interest in your products.

Sales 59

Sales Advertising Marketing Personalization 59

REVE Chat Blog

NOVEMBER 21, 2019

Customers expect a fantastic experience when they engage with your business. No matter if you are a small business or a big enterprise, acquiring customers with lead generation ideas play a vital part of any business strategy. . Education – Once you create awareness you must build trust for your products and services.

Best practices 77

Best practices B2B Sales Chatbots 77

Netomi

SEPTEMBER 20, 2021

AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. To help companies of all sizes find the best of the best, we’ve rounded up the best 13 AI chatbots for specific business use cases. Best AI Chatbot for Customer Service: Netomi.

Chatbots 126

Chatbots APIs Surveys Analytics 126