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2018

Blog

Aircall’s 2018 Customer Support Strategy Survey

aircall

DECEMBER 13, 2018

Data in this report comes from a February 2018 survey of 475 U.S. Data in this report comes from a February 2018 survey of 475 U.S. Our final survey question asked respondents to consider the following: “What one change do you believe would have the most positive impact on your organization’s customer support operations in 2018?”.

Surveys

Surveys Customer Support B2C CRM

8 Ways to Turn Your Contact Center from Cost to Profit

Transparent BPO

AUGUST 20, 2019

Poor customer service is costing businesses more than $75 billion a year , according to a report from NewVoiceMedia. ” It advises that contact centers use feedback mechanisms, such as post-resolution phone surveys, email surveys, and, when possible, in-person conversations.

Contact Center

Contact Center outsourcing Surveys Call flow

Aircall’s 2018 Customer Support Strategy Survey

8 Ways to Turn Your Contact Center from Cost to Profit

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