Nicereply
MAY 25, 2021
Why is benchmarking important? This is where benchmarking is helpful. This is where industry benchmarks come in. Check out the following benchmarks to see how you compare in CSAT, NPS, and CES, and inspire your own goal setting. CSAT Benchmarks. NPS Benchmarks. How do we compare to our competitors?
ShepHyken
APRIL 13, 2018
As has been widely noted in today’s marketplace, your customers’ opinions and expectations – for good or bad, reasonable or not – are your company’s new benchmark. CCW’s report lists “indirect social commentary” as an important source of intelligence, and 50 percent of respondents plan to make social media monitoring a priority in 2018.
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ShepHyken
MARCH 23, 2018
Recent findings in the Global Leadership Forecast 2018 found that companies that connected purpose to their mission statement outperformed other companies in their market by 42%. Situation : A top goal for 2018 is hiring key talent. Impact: Employees with an emotional connection to their work are more productive.
Aspect
OCTOBER 19, 2017
It feels like just yesterday we were standing on stage in Orlando announcing the 1 st annual Aspect Contact Center Benchmark (if you missed it here’s the press release ). The survey will remain open until April 15, 2018. The post Aspect CEC Benchmark – Early Results In appeared first on Aspect Blogs.
West
NOVEMBER 20, 2017
West is proud to announce that it received a perfect score of 100 percent on the 2018 Corporate Equality Index (CEI), a national benchmarking survey and report on corporate policies and practices related to lesbian, gay, bisexual, transgender and queer (LGBTQ) workplace equality, administered by the Human Rights Campaign Foundation.
Lumoa
JANUARY 9, 2018
Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018?? How to overcome those challenges? Customers want you to know them.
NICE inContact
AUGUST 16, 2019
The second annual NICE inContact Customer Experience (CX) Transformation Benchmark surveyed consumers from the United States, United Kingdom and Australia – with year-over-year results for the US (2018 vs. 2017), and new benchmark data for the UK and Australia. appeared first on NICE inContact Blog.
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