NICE inContact

JANUARY 24, 2018

So many companies are enjoying the benefits of having moved their contact centers to the cloud over the past few years. Cloud contact center deployments that began in customer care may have been extended to other business areas. So, what comes next? Digital Transformation.

Customer Care 74

Customer Care Cloud contact APIs Contact Center 74

Fonolo

JANUARY 15, 2019

Welcome to January, a time that kick-starts a new year and inspires us to improve, grow, and set goals. In an industry driven by customer gratification, learning the difference between customer service vs. customer care vs. customer satisfaction became quintessential in 2018.

Contact Center 80

Contact Center Gamification Call Center Self service 80

Call Experts

FEBRUARY 19, 2020

How focussed are you on improving customer experience (CX). What is customer experience? CX is the sum of all the moments your customers share during their entire customer journey. CX directly correlates to lifetime value, building a healthy relationship with your customers ensures long term returns for your business.

Customer Experience 80

Customer Experience Journey mapping Self service Interactive Voice Response 80

Call Experts

MARCH 18, 2020

Without much preparation, many people are abruptly having to adjust to new ways of operating, managing and planning for life. Check out our list of 15 ways to create productive play every day! . PBS Kids' Newsletter: FREE sign up to receive a daily newsletter with new ideas to help kids learn at home. . More Blogs Menu.

Education 75

Education Contact Center Journey mapping Interactive Voice Response 75

JustCall

APRIL 24, 2023

If your business has specific needs that CallHippo can’t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023. JustCall Overview JustCall is a VoIP business phone system that has emerged as the Cloud Phone System of choice for today’s multi-tasking sales and support teams.

voip 52

voip CRM Enterprise Call Center 52

ProProfs Blog

MAY 6, 2020

Did you know that 67% of people worldwide believe that customer service as a whole is improving? One of the top reasons why customers have higher expectations from their preferred brands to offer the best service experience! This definitely gives you the motivation to focus more on creating a delightful experience for your customers.

Customer Experience 99

Customer Experience B2B B2C Sales 99

Netomi

FEBRUARY 28, 2022

Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64