ShepHyken

OCTOBER 17, 2016

Each week I read a number of customer service articles from various online resources. The Differences Between Feedback From Paying Customers vs. Free Users by Elias Torres. Drift) When it comes to being customer-driven, there’s a difference between treating people right and doing everything that people ask.

Customer Service 327

Customer Service Journey mapping Customer Experience Feedback 327

ProProfs Blog

SEPTEMBER 17, 2021

When your employees are happy, their efforts result in better customer experiences, leading to better organizational growth. Shep Hyken rightly says that: If we consistently exceed the expectations of employees, they will consistently exceed the expectations of our customers. What is Employee Experience?

Best practices 78

Best practices Surveys Journey mapping Gamification 78

CrazyCall

SEPTEMBER 4, 2018

Social media are a great way to share knowledge and advice with others. Brian Halligan is the founder and CEO of HubSpot, which is an inbound marketing and sales software used by more than 40.000 customers worldwide. These three words actually have long been used on the homepage. Personal blog. Brian Halligan.

Sales 129

Sales SaaS CRM B2B 129

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020. Instead of buying and installing the infrastructure, customers can simply bear the subscription costs of the functionalities they use. And the result is visible!

SaaS 19

SaaS Engineering APIs Analytics 19

Nicereply

JUNE 18, 2020

Customer retention is the act of keeping customers engaged, creating customer advocates, and reducing churn before it happens. Imagine you never acquired another customer. Your sales team went home, and all you had left was your current group of customers. What is customer retention?

Customer retention 125

Customer retention Feedback Surveys Metrics 125

ProProfs Blog

DECEMBER 12, 2019

Or, let me ask you this way: Do you have a specific brand in mind when you want to buy a particular item, for example, a pair of running shoes? Companies focus on getting new customers, but retaining them is a whole different story – and more difficult to achieve! what customers want, . what customers want, .

Customer retention 132

Customer retention Surveys B2B Marketing 132