ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. My Comment: Want to learn from some of the masters of customer service?

Customer Service 174

Customer Service Surveys Personalization Consulting 174

Beyond Philosophy

DECEMBER 20, 2016

In the consumer world, satisfaction has only incidental proven connection to customer experience and behavior, and engagement has similar challenges for employees (and customers). The same can be said of engagement, which is simply too limited as applied to both customer and employee behavior. Servant Leadership.

Enterprise 150

Enterprise Customer centricity Employee engagement Consulting 150

Nicereply

NOVEMBER 21, 2019

The following blog post was originally written for the internal purposes of Profesia.sk by Gabriel Holota, who works there as a Customer Support Manager. We stumbled upon it when talking with Gabriel and thought it might be of interest to the rest of our readers and customers. Sure, you hope to get 10 out of 10.

Gamification 75

Gamification Surveys Feedback Customer Support 75

ProProfs Blog

DECEMBER 23, 2019

If you were to answer a question, “What is that one thing that customers hate the most? . Customers don’t want to go out of their comfort zone to solve their own problems. So what can you do to provide a smooth and delightful experience to customers throughout their journey? But what is customer centricity ?

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

Toister Performance Solutions

AUGUST 7, 2018

Level one feedback is more commonly known as the survey you take at the end of a training program. Some trainers derisively call these surveys "smile sheets" because they are often used for nothing more than confirming everyone had a great time. Here's what I did and how you can apply the same lessons to your next training project.

Feedback 48

Feedback Scripts Surveys Education 48

Nicereply

MARCH 14, 2023

These 17 books contain critical lessons that every support manager will benefit from. Every customer support manager has a busy life. But when you’re fighting product fires , helping customers, and managing a team, you can’t afford to waste time on unhelpful books. A book about customer success and customer support 9.

Management 98

Management Call Center Metrics Entertainment 98

Toister Performance Solutions

JUNE 20, 2017

Note: Lessons from The Overlook is a monthly update on lessons learned from owning a vacation rental property in the Southern California mountain town of Idyllwild. Want to fix poor customer service? Leaders often ask for customer service training without understanding the root cause. You can find past updates here.

Advertising 48

Advertising Employee engagement Consulting Consulting 48