Toister Performance Solutions

AUGUST 7, 2018

My first full-length training video, Customer Service Foundations, launched on Lynda.com in 2014 and has garnered more than 2.4 So yes, a level one evaluation is really a customer service survey. Sample comment: "If you have worked here or in customer services for any amount of time, 2 hours is an overkill.

Feedback 48

Feedback Scripts Surveys Education 48

ShepHyken

DECEMBER 7, 2018

This week we feature an article by Brian Elrod who discusses how texting has become an important customer service tool for any type of business. – Shep Hyken. Numbers show that customers enjoy text message communication. 5 — the percentage of phone calls that are answered. Now, for those examples. Pure Barre.

Customer Service 290

Customer Service Healthcare Management Customer Care 290

ijgolding

SEPTEMBER 24, 2014

Many dinner table conversations about customer experience will end up talking about the airline industry. Some of the biggest customer experience horror stories have been served up by airlines. I am very fortunate to travel a great deal as I help and guide organisations on their customer centric journeys. 24th September 2014.

Customer Experience 98

Customer Experience Airlines Entertainment Calibration 98

customer sure

NOVEMBER 26, 2014

In this post, we’re going to share 5 tactics we’ve learned, so you can learn how to take on your larger competitors and win. We’re also starting to find that some customers leave the competitors and come and join us. Outstanding Customer Service. Customers of large companies can feel helpless. Bar nothing.

Surveys 97

Surveys Feedback Marketing Benchmark 97

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Stacy Sherman.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CrazyCall

APRIL 9, 2019

Customer growth, sales and innovation evangelist at Salesforce. Tiffani Bova is not only the global customer growth and innovation evangelist at Salesforce, she is a legend in tech sales. In 2014 Tiffani Bova was recognized as one of the most Powerful and Influential Women in California by the National Diversity Council.

Sales 133

Sales Consulting Consulting Coaching 133

Eptica

MARCH 4, 2016

Author: Pauline Ashenden Over the past five years Eptica has regularly evaluated the multichannel customer experience offered by 100 of the UK’s biggest brands , across ten sectors. Since we began, the importance of the customer experience, to both consumers and businesses, has increased dramatically.

Multichannel 50

Multichannel Self service Advertising Surveys 50

Comm100

MAY 1, 2018

According to a study of 1,350 employees, more than one in three workers report wasting five or more hours weekly due to unaddressed conflicts with colleagues from other generations (that’s 12 percent of their work week). Service and goal oriented, Baby Boomers are as uncomfortable with conflict as Traditionalists. Generation Z (iGen).

Management 41

Management Education Surveys Government 41