JivoChat

OCTOBER 26, 2022

Are you looking for blog name ideas to start publishing your articles on the internet? How your blog will be called should be aligned with how you want your brand to be perceived. Check out the blog to know more about it: How to Choose a Blog Name. Check out the blog to know more about it: How to Choose a Blog Name.

Engineering 75

Engineering Enterprise Personalization 75

AWS Machine Learning

JANUARY 9, 2024

This post shows you how to realize faster response times in the form of Time to First Byte (TTFB) and reduce the overall perceived latency while inferencing Llama 2 models. Llama 2 is a collection of pre-trained and fine-tuned generative text models ranging in scale from 7 billion to 70 billion parameters.

APIs 105

APIs Engineering Accountability Gamification 105

Cisco - Contact Center

MARCH 13, 2024

Introduction In my previous blog post , we discussed the state of the union for shift left and and how many organizations are not implementing correctly. We need to understand the are… Read more on Cisco Blogs So what now?

75

75

Beyond Philosophy

OCTOBER 18, 2019

However, in his book, he calls them System 1 and System 2. The more routine it was, the more the Intuitive System (System 1) took it over from the Rational System (System 2). So, the more stuff we automate and shift over to System 1, it frees up System 2 to do other things. The two serve as two decision-making systems.

Airlines 225

Airlines Consulting Consulting Benchmark 225

AWS Machine Learning

MARCH 6, 2024

Then we use SageMaker to fine-tune the ESM-2 protein language model using an efficient training method. Prepare the training data We use part of the DeepLoc-2 dataset , which contains several thousand SwissProt proteins with experimentally determined locations. We start by downloading a public dataset using Amazon SageMaker Studio.

Scripts 93

Scripts Biotechnology Healthcare Accountability 93

ShepHyken

NOVEMBER 23, 2018

Element #2: Accurate. He and his team share tips about customer service and communication on the Userlike Blog. The post Guest Blog: The 8 Elements of Customer Support Quality appeared first on Shep Hyken. Your service speed depends on factors like the contact channel (e.g. Accuracy is a baseline.

Customer Support 265

Customer Support Customer effort Self service Metrics 265

ShepHyken

OCTOBER 26, 2018

2) Train and treat them well. The post Guest Blog: Five Star Hotel, Minus Five Star Service appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes Article: Like Apple, You Can Excel In Engagement, Differentiation and Consistency.

Consulting 279

Consulting Consulting Sales Marketing 279

Beyond Philosophy

FEBRUARY 20, 2020

A post shared by Miquela (@lilmiquela) on Jan 28, 2020 at 2:38pm PST. The post Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2 appeared first on Customer Experience Consulting. Throwback to when ur #TeamGalaxy girl was typing stream-of-consciousness lyrics into her @samsungmobile @ a Grammy party.

Construction 408

Construction Chatbots Consulting Consulting 408

Nuance

MAY 17, 2023

… Rethinking the agent experience, part 2: Increase agent satisfaction Read More » The post Rethinking the agent experience, part 2: Increase agent satisfaction appeared first on What’s Next blog.

Coaching 76

Coaching Contact Center 76

ShepHyken

NOVEMBER 18, 2016

This week on our Friends on Friday guest blog post my colleague, Timi Garai, discusses the power of millennial moms and how to gain their loyalty. Fun fact: in her free time, she blogs about the manga and animé subculture. The post Guest Blog: How Retailers Can Earn Millennial Moms Loyalty appeared first on Shep Hyken.

Education 298

Education Marketing Management Customer Service 298

JivoChat

OCTOBER 25, 2022

Nowadays, there are multiple ways how to monetize a blog. You will need to analyze what are the most effective strategies to implement on your blog and make money with them. It’s necessary to take into consideration what your goals with the blog are, the skills you have, and the actions you would enjoy dedicating yourself to. .

Advertising 75

Advertising Sales Marketing Best practices 75

Cisco - Contact Center

APRIL 10, 2023

Part 2 of the 4-part Wi-Fi 6E Series In Part 1 (Something Old) we looked at basic changes to the physical layer provided by wave 1 of 801.11ax, how these changes can affect performance, and how OFDMA… Read more on Cisco Blogs

Wireless 97

Wireless 97

Upstream Works

MARCH 16, 2023

We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post 2 Ways AI Can Mitigate Fraud in Contact Centers appeared first on Upstream Works. Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect.

Contact Center 125

Contact Center Management Call Center 125

Enghouse Interactive

JULY 7, 2020

Transform the Contact Center with Microsoft Teams (blog series). Blog #2 Microsoft Teams Drives Agent Productivity. In our first blog, we explored how Microsoft Teams, when integrated into a Contact Center, helps provide a better experience for the end-customer.

Self service 52

Self service Contact Center CRM Quality management 52

ShepHyken

AUGUST 16, 2019

Directions: Give the team 2 sets of identical (or very similar) building blocks. 2 people or more ? We share tips about customer service and communication on the Userlike Blog. . The post Guest Blog: 7 Games to Train Your Team’s Communication Skills appeared first on Shep Hyken. Crazy Comic. This is from the book “ ?104

Personalization 219

Personalization Customer Service Marketing Sales 219

ShepHyken

JANUARY 11, 2019

In the case of Net Promoter Score (NPS) surveys, this may mean they only get back to “Super Detractors”, i.e. those who leave a score of 0, 1 or 2 on a 11-point scale. The post Guest Blog: Customer Feedback Loops – 3 Examples & Strategies appeared first on Shep Hyken. Implementing closing the loop workflows.

Feedback 236

Feedback Surveys Technical Support Personalization 236

JivoChat

AUGUST 22, 2023

Learning how to start a travel blog will help you share your passion for visiting different places and getting to know cultures from other countries all around the world. Step by Step How to Start a Travel Blog How to start a travel blog is simpler than you might believe. Will you make videos for your blog too?

Engineering 75

Engineering Analytics Best practices Customer Support 75

Nuance

OCTOBER 25, 2023

… Intelligent patient experiences, part 2: How easily can your patients manage their appointments and prescriptions? Read More » The post Intelligent patient experiences, part 2: How easily can your patients manage their appointments and prescriptions? appeared first on What’s Next blog.

Management 78

Management Healthcare 78

ShepHyken

OCTOBER 14, 2016

This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. All your reps will be busy, and 2 of the customers will have to wait in the queue. Shep Hyken. You might want to change your focus.

Customer Service 315

Customer Service B2C Airlines Management 315

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Entertainment 52

Entertainment Engineering Advertising Marketing 52

ShepHyken

AUGUST 25, 2017

2: Make it as natural as possible. The post Guest Blog: The Do’s and Dont’s of Using Chatbots for Customer Service appeared first on Shep Hyken. It’s what customers already know how to use. Keep the software up to date to avoid glitches. Test and test it again! Be sure it’s working exactly how you want it to.

Chatbots 369

Chatbots Customer Service Best practices voip 369

ShepHyken

MARCH 8, 2019

Nothing makes me more annoyed than the 2 week project that runs 6 weeks. The post Guest Blog: 3 Ridiculously Simple Ways to Generate Customer Delight appeared first on Shep Hyken. I always say that despite my inability to do anything handy, I should go into the home improvement business. A simple solution to this issue?

Consulting 273

Consulting Consulting Personalization Customer Service 273

ShepHyken

NOVEMBER 29, 2019

Only less than 2% of its customers are directed to a customer service agent. The post Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience appeared first on Shep Hyken. Brands like Starbucks use their parent Twitter account to address complaints and generally talk to customers.

Technology 330

Technology Customer Experience Complaint resolution Gamification 330

ShepHyken

FEBRUARY 2, 2018

2) Share in customers’ excitement. Misa Chien is the co-founder of Praiseworthy , a customer service blog helping small businesses improve their customer service. The post Guest Blog: What Can We Learn from Southwest’s Customer Service? People generally like happy people. appeared first on Shep Hyken.

Airlines 213

Airlines Customer Service Surveys Feedback 213

Tethr

DECEMBER 5, 2022

In part 2 of this blog series, Intelligent actions with Tethr, we'll uncover how to use conversation analytics to achieve better customer services outcomes.

Analytics 62

Analytics Customer Service 62

Select VoiceCom Blog

SEPTEMBER 26, 2023

The post Coming Soon 2 appeared first on Select VoiceCom. Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatur?

52

52

Select VoiceCom Blog

SEPTEMBER 26, 2023

The post Coming Soon 2 appeared first on Select VoiceCom. Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatur?

52

52

Totango

DECEMBER 7, 2023

In Part 2 of this hot topic series, Taylor Hodges , Global Head of Customer Success for the Corrigo Enterprise product at JLL Technologies, shares how her team takes a unique approach to this task by aligning cross-functional GTM teams by industry vertical.

Sales 89

Sales Enterprise Best practices Metrics 89

ShepHyken

DECEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Dianna Booher, shares 10 lessons learned from a poor customer service experience. Lesson #2: If the vendor says that they will arrive at 8:00 am, expect 10:00 am. The post Guest Blog: Surviving Poor Customer Service: 10 Lessons Learned appeared first on Shep Hyken.

Customer Service 220

Customer Service Construction Personalization Management 220

Education Services Group

MAY 6, 2021

2 Hire the right people. KPI reporting (2 – 3 minutes). Next Steps and Renewal Expectations (2 minutes). We know that as a professional, we should read in our industry – blogs, books, articles, social media, research papers, everything you can get your hands on. Perception of product becoming reality.

Accountability 92

Accountability Construction SaaS Sales 92

Nicereply

FEBRUARY 23, 2022

The post Content Pie #2: How is NPS calculated? appeared first on Customer Happiness Blog. Remember, there are two “things” you should always take care of – your clients and your NPS. We are here to help you with both of them. Follow us for more Customer Support tips!

Metrics 98

Metrics Surveys Customer Support Customer Service 98

Jon Arnold

JULY 18, 2023

Got another guest post to share - this is Part 2 for a short series I’m doing with TeamMate. The article is running now on their blog page , where you can also find Part 1. I hope you find the posts helpful.

52

52

ShepHyken

MARCH 3, 2017

This week on our Friends on Friday guest blog post my colleague, Jeff Dahms, explains the importance of encouraging internal collaboration within your organization. Obstacle 2 – Ineffective Meetings. The post Guest Blog: 4 Strategies For Encouraging Internal Collaboration appeared first on Shep Hyken. Shep Hyken.

Surveys 208

Surveys Feedback Customer Service Management 208

ShepHyken

NOVEMBER 23, 2018

Element #2: Accurate. He and his team share tips about customer service and communication on the Userlike Blog. The post Guest Blog: The 8 Elements of Customer Support Quality appeared first on Shep Hyken. Your service speed depends on factors like the contact channel (e.g. Accuracy is a baseline.

Customer Support 169

Customer Support Customer effort Self service Metrics 169

ShepHyken

DECEMBER 20, 2019

The post Guest Blog: Why Customer Experience Is Essential to Your Bottom Line appeared first on Shep Hyken. Often considered the most important factor, it is important to understand how your customers are feeling at every step. Acknowledge how the customer feels, validate these feelings and partner with them to reach a resolution together.

Customer Experience 207

Customer Experience Customer retention Analytics Contact Center 207

ClientSuccess

NOVEMBER 11, 2021

This is any new, engaging content that your team creates to either 1) share and promote customer success or 2) inform your customers of new internal initiatives, products, features, or news. Another channel that isn’t just for outbound marketing is your company blog. Testimonials or other customer quotes.

Marketing 52

Marketing Best practices Surveys Analytics 52

ShepHyken

MARCH 16, 2018

The post Guest Blog: You Serve Customers? Work alone or with others to list both verbal and non-verbal behaviors that may reflect a lack of interest in the customer’s problem. For example, audible breathing that reflects impatience or boredom. The answer, in part, lies in the fact that we can make life easier or more pleasant for others.

Customer centricity 192

Customer centricity Personalization Customer Service Customer Experience 192