ProProfs Blog

OCTOBER 30, 2021

The possibility of achieving sustainable business growth will get decimated if you cannot get on your customer’s pulse. When you don’t know what’s best about your services, you won’t be able to do more of it. Similarly, without knowing what’s the worst about them, you can’t stop doing it. What is Customer Feedback?

Feedback 143

Feedback Surveys Customer centricity Metrics 143

ProProfs Blog

NOVEMBER 19, 2021

For this reason, we’ve put together an awesome list of 150+ poll question ideas that will help get your audience more involved and interested in your services and products. This poll question identifies promoters, detractors, and passive customers, which helps businesses to serve their individual needs and retain them for a long time.

Finance 147

Finance Surveys Feedback Education 147

ChurnZero

MARCH 11, 2022

You’re constantly either tackling incoming customer queries or firing off your own follow-ups. Now, you may think that upping your email game means building out super elaborate email workflows with millions of triggers and paths and messages – which might be true if you’re an eCommerce giant. Take stock of your objectives.

Best practices 96

Best practices Personalization Benchmark Accountability 96

ProProfs Blog

JUNE 14, 2019

For this reason, customer experience has become the key to business success. With this blog, we aim to help you do just that. A customer experience promoter has a lifetime value to a company that’s 600 to 1,400% that of a detractor. Do you know how to keep your customers satisfied? Customer service is a high-stakes game.

Customer Service 135

Customer Service Self service Chatbots Virtual Agent 135

ProProfs Blog

APRIL 17, 2020

That pretty much sums up your story. That’s one of the reasons why y ou formulate strategies to retain your customers. But without numbers or metric data in hand, coming up with any new strategy would only consume your valuable time. So, buckle up. 12: First Contact Resolution Rate. #13: No, they obviously don’t.

Metrics 142

Metrics Customer retention SaaS Surveys 142

JustCall

JANUARY 5, 2021

In this blog, we will help you identify which metrics matter the most. Customers call up contact centers with the expectation of getting their queries addressed. Call center agents' performance is directly proportional to the customer experience. But, which contact center metrics and KPIs should you focus on? Call Center Metrics.

Call Center 52

Call Center Metrics Abandon rate Average Handle Time 52

Nicereply

JUNE 18, 2020

Imagine signing up a customer 10 years ago and still being relevant and valuable to them today. Many tactics are backed up with research and studies that you can take to your boss if they need convincing. You’d probably spend a lot more time trying to retain them, right? That’s where customer retention comes in.

Customer retention 125

Customer retention Feedback Surveys Metrics 125

ProProfs Blog

AUGUST 6, 2021

Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . So how do you ensure your employees are engaged at work, and low productivity is never a reason for worry? . Modern employees today are looking beyond just a 9-to-5 job.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

ProProfs Blog

SEPTEMBER 28, 2021

This blog presents the 15 most effective ways to get feedback and make the most of it. With social media’s soaring popularity, the number of customers using this platform to stay connected with brands and be up to date with the latest trends is pegged to considerably increase in the future. Set Up an Online Customer Community.

Feedback 78

Feedback Surveys Analytics Sales 78

ProProfs Blog

NOVEMBER 26, 2021

Voice of the Customer (VoC) surveys are used to analyze the gap between customer expectations and reality. VoC programs incorporate various methods, however, the voice of the customer survey remains the key part among all methods. . This way, VoC programs help you develop better products and keep customers happy for a long time. Retain customers.

Surveys 78

Surveys Feedback Personalization Marketing 78

Customer Guru

MARCH 7, 2018

It was a privilege to interview Sonia and receive her brilliant responses to the following questions. For this reason, the service one provided was all the more important. Could you tell us a bit about your personal story that led to you building a career in Customer Experience?

Customer Experience 65

Customer Experience Customer centricity Chief Customer Officer B2C 65

ProProfs Blog

OCTOBER 25, 2021

In this blog, we will understand the growing importance of collecting customer feedback, discuss some must-have features, and explore over 40+ customer feedback software. Read more: 12 Channels to Capture Customer Feedback. Today’s competitive business market is overflowing with top brands fighting neck to neck to stay on top.

Feedback 148

Feedback Surveys Enterprise Analytics 148