ShepHyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. UC supports complex workflows across hybrid teams, and next year will likely be just as complicated. Predictable. Our prediction?

Surveys 173

Surveys Education Enterprise Technology 173

GetFeedback

JULY 25, 2018

Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. It can be a major driver of customer churn—and it’s already creating an incredible economic deficit in the US.

SaaS 60

SaaS Feedback Surveys B2C 60

NobelBiz

JUNE 5, 2023

The Basics of Lead Generation Lead generation, at its core, is the process of identifying and nurturing potential customers for a business’s products or services. The Basics of Lead Generation Lead generation, at its core, is the process of identifying and nurturing potential customers for a business’s products or services.

Call Center 52

Call Center Scripts CRM Contact Center 52

SmartKarrot

MAY 8, 2023

It became so prevalent in the world that even job positions once exclusively advertised as “office work” were rapidly shifted to remote work. People around the world are actively seeking remote work to enjoy the various perks that come along with it. Remote work is not an exception to this rule. What do you do?

Chatbots 10

Chatbots Advertising B2B outsourcing 10

Balto

JANUARY 22, 2024

It’s a massive leap forward in the world of Artificial Intelligence and Machine Learning. This blog aims to uncover the numerous use cases of generative AI in the modern contact center. This helps you and your team direct your efforts to what matters most: delivering exceptional customer experiences. What Is Generative AI?

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

JivoChat

JULY 18, 2023

Artificial intelligence is revolutionizing several areas of technology, and with that AI web design has been created. When it comes to designing websites, landing pages, newsletters, and other digital arts, you can find different types of tools that use AI to facilitate your work. It simplifies and speeds up different processes.

Analytics 75

Analytics Advertising Banking Marketing 75

aircall

MARCH 28, 2022

Since the early 2000s, NPS has quietly revolutionized the world of business. . A business’s NPS is a single number that offers a way for organizations to measure customer experience and predict growth. These unhappy customers may damage growth and your brand name by sharing negative sentiments. So how does it work?

Customer Care 62

Customer Care Surveys Metrics CRM 62