Big data Customer Service Magazine Metrics 
Talkdesk
AUGUST 7, 2017
This piece was originally written by Ernest Wong for Opentalk magazine. Ernest is the Group Product Manager of Data & Analytics at Talkdesk and a session host at the Opentalk 2017 in SF. . These companies are able to identify customers at risk of churn and proactively engage in retention efforts.
Talkdesk
AUGUST 7, 2017
This piece was originally written by Ernest Wong for Opentalk magazine. Ernest is the Group Product Manager of Data & Analytics at Talkdesk and a session host at the Opentalk 2017 in SF. . These companies are able to identify customers at risk of churn and proactively engage in retention efforts.
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ProProfs Blog
JUNE 30, 2020
Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.
ProProfs Blog
JUNE 28, 2019
Customer journey mapping has become such a buzzword in business that 34% of companies are already implementing it into their customer service. However, the idea behind mapping the customer journey is quite intuitive. It’s an abstract thing that helps you visualize how customers are converting. The Solution.
CSM Magazine
JANUARY 12, 2021
Customer service leaders and chief information officers (CIOs) are often asked what are they doing about artificial intelligence and automation. Consider using AI technology in tandem with live agents to deal with demand while still offering a personalised customer service when required. Abbie Heslop at EBI.AI
CSM Magazine
JUNE 8, 2020
Your churn rate is a very important metric and it is something that determines the overall performance of your company. There are situations where you will see less than ideal metrics and won’t know what kind of issue needs to be fixed. The reach out needs to be well-timed and relate either to your products or the customer’s journey.
CSM Magazine
NOVEMBER 30, 2016
Topics covered within the report include: Trends and challenges within customer insight, data & analytics. The changing customer insight landscape. Brands that excel at utilising customer insight, data & analytics for CX. New measurement metrics to capture customer date.
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