CustomerSuccessBox

MAY 2, 2022

As a Customer Success Officer in SaaS, you’ve probably realized that there’s a lot more to the SaaS sector than just providing excellent service. SaaS marketing and distribution is crucial as, if not more important than, developing the service itself. Any aspiring SaaS startup must develop a solid marketing strategy.

SaaS 52

SaaS B2B Marketing Analytics 52

ShepHyken

JUNE 10, 2016

Having no previous hands-on experience in managing a customer service team whatsoever, in particular we weren’t sure what kind of mindset or culture we should have for our company in order to interact with the customers the best way possible. Those points above inspire me to infuse the customer-first culture into my startup.

Best practices 204

Best practices Customer Service SaaS Education 204

CustomerSuccessBox

MAY 18, 2022

A dedicated AI-powered customer success platform aiding SaaS firms to onboard, retain, upsell and drive MRR. Having a product in the customer success niche, this blog has everything to give you content dedicated to the customer success niche. This has every content from general queries to product specifics you want to know!

SaaS 52

SaaS Upselling Education Customer retention 52

aircall

AUGUST 18, 2022

SRE and QA have their own structure, sometimes embedded in product teams and others working on separate domain teams. . SaaS Tools. JIRA, Confluence, and Service Desk are the central pillar for organizing the product backlogs, support queues, and managing internal documentation. Other SaaS Tools. The Atlassian suite.

SaaS 62

SaaS Engineering APIs Management 62

ChurnZero

FEBRUARY 14, 2023

Sales and marketing professionals that geek out on metrics can find themselves in deep philosophical debates about the best numbers to track. That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. Available to renew (ATR).

Metrics 94

Metrics SaaS Customer retention Construction 94

Amity

APRIL 25, 2016

Alex helps VC-Funded startups and F100 companies optimize, leverage and accelerate their Customer Success teams. Allison is an entrepreneurial leader with strong business and product insticts. Follow her weekly blog posts on Customer Success best practices. Deliver the World's Best Customer Experience.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

CSM Practice

FEBRUARY 8, 2023

With the value of the software-as-a-service (SaaS) market estimated to hit $225 billion in the US by 2025 , the industry offers lucrative opportunities for tech entrepreneurs. However, launching a SaaS company can be risky. for SaaS companies, compared to over 10% for paid advertising clicks.

SaaS 52

SaaS Metrics Advertising Upselling 52

JustCall

OCTOBER 6, 2022

?SaaS companies are in a race for growth. That’s why we see many SaaS businesses starting their business with just the right features: enough to make the product useful, but not too much – so they don’t scare away early adopters. Every company wants a great customer experience SaaS.

SaaS 52

SaaS Customer Support Enterprise Analytics 52

Callminer

MAY 11, 2020

While following best practices for hiring and training employees who are the right fit for your company is crucial, that doesn’t always mean that problems will never arise. Companies should also consider employee satisfaction surveys to get a feel for the company culture from your front-line workers’ point of view.

Management 273

Management Customer Experience Customer Service Coaching 273

JivoChat

MARCH 8, 2022

It will also differ according to the purpose of each page, for example, you are going to find pre-built templates developed for portfolios, product pages, home page, menu, and so on. . Tech Company. The template “Tech Company”, as the name already suggests, was developed for startups, applications, and high-tech companies.

SaaS 75

SaaS Engineering Construction Finance 75

aircall

AUGUST 30, 2022

With Sixième Son, Aircall deploys the first ever comprehensive sonic strategy for a SaaS phone solution. With more that $130M in annual recurring revenue and valued at more than $1B, the startup founded in 2014 shows boldness and lives up to its trailblazer status by investing in a sonic identity.

SaaS 62

SaaS Call Center Management Marketing 62

ChurnZero

OCTOBER 5, 2021

SaaStr Annual is always a time to look forward to as it’s a chance to join our peers in SaaS, to learn from the best in the business, to avoid big mistakes, to strengthen ties, to do better – so we can all achieve the impossible. SaaS customers are only using 50% of the licenses that they buy- @markroberge.

SaaS 95

SaaS B2B Customer retention Sales 95

Customer Service Life

NOVEMBER 15, 2020

My first job out of college was as a frontline agent in the contact center for a SaaS startup — and over the next 15 years, I grew into a director role. But things have changed and I now find myself back in a contact center leadership role at a SaaS startup, and I’m now looking to execute on many of the lessons learned and shared.

Contact Center 92

Contact Center Engineering Calibration Coaching 92

Amity

JULY 13, 2016

The misconception with SaaS is that there is no longer a need for a team of this nature in today’s organization. However, there are a number of resources on SaaS, growth, retention, and Customer Success with valuable insights that you should be tapping into as well. But this couldn’t be farther from the truth.

SaaS 81

SaaS Best practices industry standards Consulting 81

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. ’s premier technology companies and an employer of choice, growing revenue over 100% annually for the last three years.

Chief Customer Officer 52

Chief Customer Officer SaaS Education Technology 52

CrazyCall

SEPTEMBER 4, 2018

And it’s all because of Brian Halligan who used to invest in startups and became an investor at Hubspot’s venture capital over a decade ago. Steli hasn’t always been a sales guru and executive of one of the fastest growing SaaS CRM. This year HubSpot celebrated its twelves anniversary. million in total revenue in Q1 2018.

Sales 129

Sales SaaS CRM B2B 129

Mindtouch

JULY 2, 2018

In a blink, San Diego Startup Week has come and gone. This was especially true of Driving SaaS Growth With Customer Success , a panel moderated by Shawn Bridgeman , Director of HR & Business Design at PetDesk. "Your company should revolve around #CustomerSuccess." Takeaways from the driving SaaS growth panel.

SaaS 91

SaaS Management Customer Experience 91

ClientSuccess

AUGUST 2, 2021

For CSMs, acting as the bridge between customers and a SaaS product organization sometimes requires a tricky balance. While your main goal is to always go above and beyond for customers, some things may be happening internally that may not be in your customer’s best interest. Toolkit: How To Build Customer Loyalty.

SaaS 68

SaaS Sales Personalization 68

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. Customer Success talent acquisition and talent management best practices. Amongst the topics of discussion, the audience will also learn the relevance of customer success when growing a SaaS company.

SaaS 52

SaaS Education Best practices Marketing 52

aircall

OCTOBER 6, 2022

Companies in the EMEA region currently account for 53% of Aircall’s customer base, and the expansion of our physical presence across the continent helps us bring the power of conversation to the region’s resilient and ambitious business community. . Best serving the Spanish market with a local Aircall team.

SaaS 62

SaaS Education Marketing Technology 62

ChurnZero

FEBRUARY 7, 2020

Do companies see the value of my department? It’s bright with 100% chance of tremendous growth as SaaS continues to enjoy its moment in the sun. A hybrid of soft and hard skills is a must with top skills including SaaS, Salesforce, CRM, Account Management, and Customer Retention. Will this role have high growth potential?

SaaS 64

SaaS Transportation B2C Customer retention 64

CSM Magazine

MARCH 31, 2023

That’s why many customer-centric companies are turning to automation, using SaaS (Software as a Service) tools and processes to give their customer service teams a leg up. In this article, we’ll closely examine the benefits of customer service workflow automation and how SaaS tools can help make it happen.

SaaS 52

SaaS Customer Service Coaching CRM 52

CSM Magazine

JANUARY 24, 2023

In this article, Palak Dalal Bhatia, CEO and Founder of IrisAgent, explains how AI-powered automated tagging can provide a reliable source of customer feedback for Product Managers. Product Managers are primarily responsible for identifying customer needs and the larger business objectives that their product or feature will fulfill.

Management 52

Management Engineering Feedback Customer centricity 52

ChurnZero

FEBRUARY 14, 2023

SaaS professionals who geek out on metrics can find themselves in deep philosophical debates about the best numbers to track. That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. It demonstrates how fast a company is growing.

SaaS 52

SaaS Metrics Customer retention Construction 52

CSM Magazine

MAY 12, 2022

Improving customer experience was more about finding solutions to customer-reported issues than proactively taking steps to improve the value and quality of the company’s products and services. The patterns and data uncovered can then understand how a customer is using the product and detect potential issues a customer may face.

Analytics 59

Analytics Customer Support Engineering B2B 59

Branch Mesenger

OCTOBER 11, 2017

It’s Twin Cities Startup Week , a gathering of the creatives, hackers, investors, makers, entrepreneurs, and startups that are powering the economic future of Minneapolis and St. Recruiting the best of the Midwest. Hiring the best talent is essential for startups and large technology companies.

Healthcare 115

Healthcare Banking Engineering Enterprise 115

ChurnZero

JANUARY 26, 2022

The ChurnZero integration with HubSpot allows users to understand the intricacies of how customers use your product and more accurately assess whether or not they are likely to renew, all while offering them the most personalized customer experience possible with relevant touchpoints. Production adoption. Engagement. Lifecycle journey.

Customer retention 97

Customer retention Chief Customer Officer Accountability SaaS 97

CustomerSuccessBox

NOVEMBER 17, 2021

A major shift in the distribution model of software meant that SaaS metrics needed to evolve. If you are a SaaS business, churn is your devil with the pitchfork. But SaaS leaders know the importance of Net Revenue Retention and tracking it. It is an indicator of growth for SaaS businesses. What is Net Revenue Retention?

Upselling 52

Upselling SaaS Metrics Accountability 52

CSM Practice

JUNE 6, 2020

The valuation of a SaaS company is based on its recurring revenue stream. SaaS Companies with high renewal rates can generate a regular, predictable recurring revenue stream more efficiently. Renewal rate is the percentage at which customers renew their subscription and extend their relationship with the company.

Metrics 89

Metrics SaaS Accountability Upselling 89

ChurnZero

MARCH 24, 2023

From the most effective way to measure CS to the best approach for dividing up revenue responsibility, this debate will give you a lot to talk about and—who knows—it might just change perspective. In Gabby Wong’s presentation, “ The new ‘C’ in CEO ,” she shares all the places where her company measures NPS.

Upselling 98

Upselling Metrics SaaS Sales 98

ChurnZero

MARCH 24, 2023

From the most effective way to measure CS to the best approach for dividing up revenue responsibility, this debate will give you a lot to talk about and—who knows—it might just change perspective. In Gabby Wong’s presentation, “ The new ‘C’ in CEO ,” she shares all the places where her company measures NPS.

Upselling 97

Upselling Metrics SaaS Sales 97

CustomerSuccessBox

DECEMBER 6, 2021

His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Lincoln’s valuable Exponential Growth Framework is the culmination of his tactics to bolster the growth strategy for companies around the globe. Puneet is deeply passionate about the four product joys.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

Babelforce

JULY 15, 2021

You’ll need to create in-depth documentation about how to use your product. Consider linking to it in your chat widgets, your contact page, and even within your product. Using an IVR powered by conversational AI is the best way to offer self-service support on the phone. Creating your knowledge base takes time. Share documents.

Self service 98

Self service Contact Center Chatbots Interactive Voice Response 98

Amity

JULY 13, 2016

The misconception with SaaS is that there is no longer a need for a team of this nature in today’s organization. However, there are a number of resources on SaaS, growth, retention, and Customer Success with valuable insights that you should be tapping into as well. But this couldn’t be farther from the truth.

SaaS 48

SaaS Best practices industry standards Consulting 48

Amity

JULY 13, 2016

The misconception with SaaS is that there is no longer a need for a team of this nature in today’s organization. However, there are a number of resources on SaaS, growth, retention, and Customer Success with valuable insights that you should be tapping into as well. But this couldn’t be farther from the truth.

SaaS 48

SaaS Best practices industry standards Consulting 48

Amity

JULY 13, 2016

The misconception with SaaS is that there is no longer a need for a team of this nature in today’s organization. However, there are a number of resources on SaaS, growth, retention, and Customer Success with valuable insights that you should be tapping into as well. But this couldn’t be farther from the truth.

SaaS 48

SaaS Best practices industry standards Consulting 48

Amity

JULY 13, 2016

The misconception with SaaS is that there is no longer a need for a team of this nature in today’s organization. However, there are a number of resources on SaaS, growth, retention, and Customer Success with valuable insights that you should be tapping into as well. But this couldn’t be farther from the truth.

SaaS 48

SaaS Best practices industry standards Consulting 48