best-ai-chatbot 
Comm100
OCTOBER 30, 2020
You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. You’ve seen chatbot examples. Maybe you even calculated the ROI your specific company can generate by using chatbots. Best Chatbots 2020: Chatbot Providers that Stood Out of the Crowd.
CCNG
APRIL 12, 2024
If you received a penny for every time you heard “automation” or “AI” in the contact center, you could pay off the national debt in about a month. We will examine how automation and AI are not the same in the context of the contact center, that automation can contain AI and AI can utilize automation.
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Comm100
JANUARY 29, 2021
You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. You’ve seen chatbot examples. Maybe you even calculated the ROI your specific company can generate by using chatbots. Best Chatbots in 2021: Chatbot providers that stand out from the crowd.
Inbenta
APRIL 2, 2020
Best AI chatbots have a purpose. A chatbot should always be created with a specific purpose in mind and that purpose should be at the center of its functionalities. Typically, an HR chatbot will be able to answer generic HR questions such as an employee’s owing annual leave for example, but not only.
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Depending on the customer base, you may have 40% of your chat, SMS, and email answered by a chatbot, 30% of voice calls answered by a virtual agent or voice bot, and only 30% actually answered by a human. Read this eBook to discover how to implement AI for the best results in your contact center.
CCNG
MARCH 6, 2024
Do you sometimes feel like you are playing buzzword bingo when reading anything about AI in the contact center? We have put together a simple FAQ to help ease the minds of our people who are feeling left out and want to be cutting-edge and take advantage of the AI revolution that we find ourselves in. You are not alone.
Beyond Philosophy
DECEMBER 7, 2023
He had a lot of interesting insights in terms of the interface between AI and human employees. As we develop AI into our systems, we will need to determine what AI will replace, what it will augment, and what it will add. AI presents opportunities to shift some routine tasks off the backs of human employees and onto AI systems.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon. But is this the best place to burn our operational calories? By the end of this webinar, you will know: If your organization is ready to implement AI.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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