IdeasUnlimited

MARCH 28, 2024

In a remarkable acknowledgment of excellence and dedication, IdeasUnlimited has been honored with the prestigious 2023 Houston Award in the Call Center category. This recognition by the Houston Award Program, acknowledges the company’s outstanding contributions to the local community and its exceptional service in the business sector.

Call Center 52

Call Center Benchmark Best practices Customer Support 52

Hodusoft

APRIL 1, 2024

HoduCC Named Category Leader in 2024 GetApp Awards GetApp, a trusted online platform facilitating businesses in selecting the most suitable software solutions, has named HoduCC as one of the recipients in the 2024 GetApp Awards. The post HoduCC Named Category Leader in 2024 GetApp Awards appeared first on Hodusoft.

call center software 52

call center software Contact center software Customer centricity Call Center 52

IdeasUnlimited

FEBRUARY 12, 2024

IdeasUnlimited is overjoyed to announce its recent prestigious recognition by The Manifest as the “Most Reviewed Company – Global,” a testament to our steadfast commitment to excellence. This award underlines our dedication to delivering superior call center and virtual assistant support amongst other BPO services.

Technical Support 52

Technical Support Call Center call center solutions Customer centricity 52

NobelBiz

APRIL 1, 2024

We are extremely proud of this recognition, which is a testament to our dedication to offering our clients top-notch goods and services. At NobelBiz , we strive to provide the best client experience we can, and this recognition from G2 is a confirmation of our efforts.

Call Center 52

Call Center Contact Center Marketing 52

SmartAction

NOVEMBER 14, 2023

FORT WORTH, Texas, November 14 , 2023 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands, is thrilled to announce its recent recognition as the “Best Intelligent Virtual Agent Developer 2023 – USA” by New World Report in their prestigious Software and Technology Awards.

Virtual Agent 78

Virtual Agent Technology Contact Center Metrics 78

Call Experts

APRIL 8, 2024

Call Experts of Charleston, SC, has been honored with the exclusive ATSI 2023 Award of Excellence for the 14th year. Call Experts was presented with the award at ATSI’s 2023 conference in Atlanta, GA. Now a fourteen-time winner , Call Experts earned the Diamond Plus Award. We are grateful for this honor.”

Telemarketing 52

Telemarketing Telecommunications Call Center Answering services 52

Callminer

NOVEMBER 13, 2018

At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success. The LISTEN awards were presented to customer engagement analytics users whose efforts had a direct impact on improving business results for their companies.

First call resolution 260

First call resolution Analytics Sales Metrics 260

ShepHyken

MARCH 25, 2024

Through chatbots and empathy simulators are transforming customer service by taking over tasks traditionally done by humans, such as speech recognition, empathy, and decision-making. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 190

Customer Service Call Center Chatbots Call center experience 190

IdeasUnlimited

NOVEMBER 29, 2023

The recent announcement of IdeasUnlimited being honored with both the Clutch Global and Clutch Champion awards is a testament to the company’s exceptional standing in the business world. In an announcement that reverberated through the industry, IdeasUnlimited has proudly secured both the Clutch Global and Clutch Champion awards.

Business Process Outsourcing 59

Business Process Outsourcing industry standards Call Center outsourcing 59

Cisco - Contact Center

JULY 10, 2023

Today CRN announced the winners of their inaugural Inclusive Channel Leaders Awards to honor people who bring a particular focus on inclusivity to their channel leadership roles. This recognition… Read more on Cisco Blogs

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Call Experts

DECEMBER 19, 2023

Call Experts of Charleston, SC has been honored with the exclusive 2023 CAM-X Award of Excellence! The CAM-X Award of Excellence is presented annually by the Canadian Call Management Association ( CAM-X) , the industry’s Trade Association for providers of call center services, including telephone answering and message delivery.

Telemarketing 52

Telemarketing Call Center Answering services Accountability 52

Jon Arnold

MAY 5, 2023

UK-based UC Today has been running their UC Awards for a few years now, and I’ve been invited back again to be part of the cohort of judges. The awards program itself is underway, and applications can be submitted until June 9. The awards program itself is underway, and applications can be submitted until June 9.

Contact Center 82

Contact Center 82

VirtualPBX

FEBRUARY 27, 2024

We are thrilled to announce that VirtualPBX has been honored with the prestigious 2024 Product of the Year Award for our outstanding business phone plans ! This recognition is a testament to our unwavering commitment to serving small businesses with innovative communication solutions and unparalleled customer service.

Contact Center 59

Contact Center Customer Service Marketing Technology 59

CSM Magazine

FEBRUARY 1, 2024

Sabio Group’s Wellbeing Companion solution has been shortlisted for a leading award. The Companion has since been shortlisted in Tomorrow’s Health & Safety Awards Guide 2024, which recognises the most innovative health and safety products set to make a real difference for UK workplaces.

Consulting 52

Consulting Consulting Management Customer Service 52

CCNG

JUNE 29, 2021

It has resulted in the creation of the Quality Champion award, which is a highly sought-after quarterly recognition to celebrate an associate who has gone above-and-beyond to deliver exceptional quality to our internal and external customers.

CCNG 195

CCNG Contact Center Customer Service Management 195

Beyond Philosophy

JUNE 28, 2019

When you think about the Olympic medalists on the podium during the awards ceremony, who do you think is happier, the silver medalist or the bronze? Hedgecock is a leader in academic circles on facial recognition technology and facial expression analysis. How Can We Measure Customer Emotions in Our Digital World.

Customer emotions 304

Customer emotions Customer retention Consulting Consulting 304

ShepHyken

JUNE 16, 2020

Top Takeaways: Facial coding is not facial recognition, but rather how emotions are displayed on the face. Facial recognition allows you to know who someone is, but facial coding allows you to know how they feel.”. Facial coding is universal, spontaneous and abundant. What’s the difference between a smile and a smirk?

Customer emotions 200

Customer emotions Customer Service Customer Experience 200

kommunicate

APRIL 5, 2023

Last Updated on April 5, 2023 Kommunicate announced it had achieved the High Performer award by G2, the world’s largest and most trusted software marketplace. This recognition is based on the responses of real users for each bot platform-related [.]

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VirtualPBX

FEBRUARY 27, 2024

We are thrilled to announce that VirtualPBX has been honored with the prestigious 2024 Product of the Year Award for our outstanding business phone plans ! This recognition is a testament to our unwavering commitment to serving small businesses with innovative communication solutions and unparalleled customer service.

Contact Center 52

Contact Center Customer Service Marketing Technology 52

Zappix

JANUARY 9, 2024

Zappix announces a year of substantial growth and strategic evolution throughout 2023, significant expansion of its portfolio, market recognition via industry awards, and record-setting usage by clients. The post Zappix Announces Remarkable Business Growth and Portfolio Advancements in 2023 appeared first on Zappix.

Marketing 52

Marketing 52

Hodusoft

NOVEMBER 29, 2023

HoduSoft Shines Bright with Omnichannel Excellence Award at NXTGEN BPO CONFEX 2023 HoduSoft has been awarded the prestigious “ Omnichannel Excellence in Contact Center Solutions ” award at the NXTGEN BPO CONFEX & AWARDS 2023 in recognition of its outstanding service in the field of contact center solutions.

contact center solutions 52

contact center solutions Contact center software Business Process Outsourcing Contact Center 52

CSM Magazine

SEPTEMBER 26, 2023

Outsourcing firm receives recognition from the Society of Consumer Affairs Professionals. based outsourcing and co-sourcing provider, is thrilled to announce its recognition at the Society of Consumer Affairs Professionals (SOCAP) Impact Awards Gala. Our award winners exemplify the values and dedication we have to our clients.”

outsourcing 59

outsourcing Customer Service Customer Care Technology 59

Concentrix

OCTOBER 9, 2020

North America Customer Centricity Awards Showcase Concentrix’ Winning CX Strategies. Concentrix won in the category of Crisis Strategy and Management at the North America Customer Centricity Conference and Awards. Our security solutions for work-at-home agents won recognition in.

Customer Service 115

Customer Service At home agents Customer centricity Management 115

Interactions

MARCH 16, 2023

Interactions was awarded not one but two prestigious Stevie Awards at the 17th Annual Stevie® Awards for Sales & Customer Service , acknowledging our outstanding use of technology and partnership with NVIDIA.

Technology 62

Technology Customer Service Contact Center Sales 62

Joe Rawlinson

JULY 11, 2023

You can use awards, corporate gifts, or other methods to make your employees feel recognized in a firm. Give Awards to Deserving Employees Awards are a special gesture to recognize employee efforts. These awards could be for fulfilling quarterly goals or yearly targets. Give your employees the recognition they deserve.

Morale 60

Morale Feedback Accountability Marketing 60

Nuance

SEPTEMBER 7, 2022

Dragon Medical One has built a strong reputation as an award-winning speech recognition solution in the healthcare sector in. Of course, Dragon Medical One still has unmatched speech recognition accuracy, and dictation certainly saves clinicians time compared to clicking and typing.

Healthcare 72

Healthcare 72

HGS

JULY 12, 2017

Posted by Andrew Kokes, HGS Senior Vice President, Global Marketing In June 2017, HGS partnerships found golden success—receiving first-place recognition for Best Outsourcing Partnership and [.]. The post HGS Harvests Gold at CCW Awards Ceremony appeared first on Team HGS Blog.

outsourcing 188

outsourcing Marketing Self service Contact Center 188

ShepHyken

OCTOBER 23, 2023

There is now broad recognition that people are not as engaged through their intellect as they are engaged through their emotions. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. This short article has several tips on how to get reviews, why you want reviews, and more.

Customer Service 155

Customer Service Construction Contact Center Scripts 155

Nuance

APRIL 8, 2021

Most recently, that commitment contributed to Nuance’s distinction as #1 Best in KLAS for Speech Recognition: Front-End EMR for its Dragon Medical One (DMO) solution. This award recognizes feedback from frontline healthcare providers [.]

Healthcare 124

Healthcare Feedback Technology 124

ChurnZero

MAY 17, 2022

“Fast growth is unsustainable without the success of our customers and partners in addition to the recognition of our peers,” said You Mon Tsang, CEO and co-founder, ChurnZero. SIIA CODiE Awards (Finalist): ChurnZero was named a finalist in the SIIA CODiE Awards ‘ Client Success Team of the Year category.

Chief Customer Officer 98

Chief Customer Officer SaaS Education Technology 98

CX Global Media

MAY 24, 2018

I had the delightful experience and honor to interview Adrianna shortly after the she received her recognition at the ICMI Global Contact Center Awards ceremony at the CCExpo in Orlando. 8 Vital Lessons from an Award-winning Supervisor – Click to Tweet . “59% Skills to Develop. Continue On…. Congratulations Adriana!

industry standards 257

industry standards Contact Center Morale Call Center 257

JustCall

NOVEMBER 8, 2023

What Makes Deloitte Technology Fast 500 Awards So Remarkable? The Deloitte Technology Fast 500 is an award that celebrates innovation in the technology, media, telecommunications, life sciences, fintech, and energy tech sectors, both public and private, across the North American business landscape. Being on the list (and twice!)

SaaS 52

SaaS Technology Telecommunications Customer centricity 52

Jon Arnold

MAY 19, 2022

UK-based UC Today has developed a pretty rich industry awards program, and the 2022 edition is now underway. There are now 12 categories of “innovation” awards for companies, and 2 categories to recognize individual achievements. Cutoff date to submit entries is June 17, and the ceremony to announce the winners takes place on July 28.

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24-7 InTouch

JANUARY 9, 2024

The continued focus on career development and mentorship has resulted in IntouchCX winning multiple awards with global recognition. This recognition was preceded by Forbes naming IntouchCX as one of the Best Employers for Diversity , one of America’s Best Large Employers, and a Top Employer for New Grads.

Technology 64

Technology Personalization Customer Experience Management 64

ShepHyken

DECEMBER 4, 2020

Let’s take an airline that invests in a paid facial recognition fast track experience at the security checkpoint. Future Travel Experience & Popular Science awarded her for her JFK Lobby redesign and facial recognition program. If this airline has primarily leisure travelers (i.e.

Customer Experience 346

Customer Experience Airlines Customer centricity Surveys 346

Global Response

MARCH 1, 2023

Here at Global Response, we’re excited to announce that several of our clients have been recognized for their exceptional customer service in “Best Customer Service 2023” awards from both Newsweek and Forbes. Forbes’ Customer Service All-Stars awards were determined from 3.7 million ratings by over 121,000 respondents.

Customer Service 62

Customer Service outsourcing Surveys Sales 62

ChurnZero

JULY 27, 2021

ChurnZero is a finalist in the 2021 SaaS Awards Program in the category of Best SaaS Product for Customer Service/CRM. Now in its sixth year of celebrating software innovation, the Software-as-a-Service Awards program accepts entries worldwide, including the US, Canada, Australasia, EMEA and UK. About the SaaS Awards.

SaaS 98

SaaS CRM Enterprise Technology 98