NobelBiz

DECEMBER 19, 2023

According to Forbes, call center metrics are the data harvested from all the solutions used to operate a call center, such as call center management (CCM) and customer relationship management (CRM) platforms. By analyzing this data in real-time, they can quickly identify patterns or trends that may indicate areas for improvement.

Call Center 105

Call Center Management Wait times Contact Center 105

AWS Machine Learning

FEBRUARY 2, 2023

The player data was used to derive features for model development: X – Player position along the long axis of the field Y – Player position along the short axis of the field S – Speed in yards/second; replaced by Dis*10 to make it more accurate (Dis is the distance in the past 0.1

Calibration 74

Calibration Engineering Big data Automotive 74

CSM Magazine

JANUARY 12, 2021

Whenever a new iteration of the AI tool is released, remember to monitor key metrics that reflect and reinforce your original goals such as ‘What % of users engage with the assistant?’, ‘What are the most popular topics?’ How many visitors request transfer to a live agent?’ For more information, please visit www.ebi.ai.

Enterprise 52

Enterprise Automotive Average Handle Time Transportation 52

AWS Machine Learning

NOVEMBER 9, 2023

Data Lake Architect with AWS Professional Services. She is passionate about solving customer pain points processing big data and providing long-term scalable solutions. Prior to this role, she developed products in internet, telecom, and automotive domains, and has been an AWS customer.

Scripts 99

Scripts Accountability Engineering Best practices 99

SmartKarrot

AUGUST 12, 2021

The power of AI, ML, and big data has facilitated a decision-making metric. In contrast, decisions should depend on data. It leads to an enormous change in the decision-making strategies of the health, financial services, and automotive sectors.

Customer Experience 11

Customer Experience Automotive Chatbots Big data 11

AWS Machine Learning

MARCH 15, 2024

He entered the big data space in 2013 and continues to explore that area. Her specialization is machine learning, and she is actively working on designing solutions using various AWS ML, big data, and analytics offerings. He also holds an MBA from Colorado State University.

Healthcare 105

Healthcare Big data Engineering Accountability 105

AWS Machine Learning

NOVEMBER 24, 2023

Both the workspace and portal are monitored using Amazon CloudWatch logs, metrics, and alarms to check key performance indicators (KPIs) and proactively notify the platform team of any issues. In his free time, Joaquin enjoys spending time with family and reading science-fiction novels.

Engineering 72

Engineering Analytics Government Self service 72