AI to the Rescue: First Aid for Busy Contact Centres in Local Government
CSM Magazine
AUGUST 5, 2020
These statistics tell us that self-service really is the way to go, taking pressure off busy contact centres by deflecting the most common calls away from human agents. In fact, by implementing the latest self-service options such as chatbots and AI assistants, local governments can expect to see deflection rates between 30% and 70%.
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