article thumbnail

Identify objections in customer conversations using Amazon Comprehend to enhance customer experience without ML expertise

AWS Machine Learning

Since conversational AI has improved in recent years, many businesses have adopted cutting-edge technologies like AI-powered chatbots and AI-powered agent support to improve customer service while increasing productivity and lowering costs. API Gateway bypasses the request to Lambda. Lambda checks the format and stores it in DynamoDB.

APIs 62
article thumbnail

Automate caption creation and search for images at enterprise scale using generative AI and Amazon Kendra

AWS Machine Learning

After ingestion, images can be searched via the Amazon Kendra search console, API, or SDK. You can then search for images using natural language queries, such as “Find images of red roses” or “Show me pictures of dogs playing in the park,” through the Amazon Kendra console, SDK, or API.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

AWS Machine Learning

Define strict data ingress and egress rules to help protect against manipulation and exfiltration using VPCs with AWS Network Firewall policies. In this sample architecture of a chatbot application, there are five trust boundaries where controls are demonstrated, based on how AWS customers commonly build their LLM applications.

article thumbnail

Maturidade na gestão da experiência do cliente

Quadient

Os líderes digitais coletam dados e obtêm informações valiosas com a ajuda de modelos de dados padrão, Inteligência Artificial (IA) e análise de big data. Consequentemente, têm informações sobre o comportamento dos clientes e onde os clientes se encontram no ciclo de vida.

APIs 52
article thumbnail

Customer Experience Management Maturity

Quadient

Digitale leiders verzamelen gegevens en verkrijgen waardevolle inzichten met behulp van standaard datamodellen, Artificial Intelligence (AI) en big data-analyse. Level 5-bedrijven bouwen vaak hun eigen applicatie-ecosysteem door API-gebaseerde microservices te koppelen die via pure cloudmodellen worden aangeboden.

article thumbnail

Madurez de la gestión de la experiencia del cliente

Quadient

Los líderes digitales recopilan datos y obtienen información valiosa con la ayuda de modelos de datos estándar, inteligencia artificial (IA) y análisis de big data.

APIs 40
article thumbnail

La maturità del Customer Experience Management

Quadient

Le aziende leader sotto il profilo del digitale raccolgono dati e ricavano spunti preziosi attraverso l'ausilio di modelli dati standardizzati, dell'intelligenza artificiale (IA) e dell'analisi dei big data.