AWS Machine Learning

AUGUST 14, 2023

BLOOM is an autoregressive LLM trained to continue text from a prompt on vast amounts of text data using industrial-scale computational resources. He is the son of Antoine Riboud, the previous CEO, who transformed the former European glassmaker BSN Group into a leading player in the food industry. He is the CEO at Danone.

Engineering 71

Engineering APIs Chatbots Scripts 71

Smooch

APRIL 1, 2019

Don’t confuse the WhatsApp Business app with the WhatsApp Business API. WhatsApp’s API is still in early access, along with Apple and Google’s competing business chat platforms. Kenyan farmers are using WhatsApp to grow healthier kale, according to Business Daily , and they’re “laughing all the way to the bank.”

APIs 40

APIs Banking Chatbots Best practices 40

AWS Machine Learning

FEBRUARY 14, 2024

Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API. This solution can be used by the travel and hospitality industry to embed a personalized travel itinerary planner within their travel booking portal.

Engineering 116

Engineering Chatbots Accountability Enterprise 116

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day. What Is a Chatbot?

Chatbots 75

Chatbots B2C Self service Banking 75

Fonolo

JANUARY 9, 2018

The cloud has radically transformed the call center industry. Imagine if someone from this industry time-travelled to 2018 from, say, 5 years ago. Three of the four “challengers” in the chart are built on top of the Twilio API. Global bank ING used Twilio to replace a legacy Avaya call center. Who is Twilio-Powered?

Call Center 65

Call Center Multichannel APIs Contact Center 65

Expivia

APRIL 1, 2021

It can be found in the financial services world when calling about credit card information, or when calling your credit union or bank. If your smart television has an error, it will initiate contact with customer service through an API to discover the problem. AI Chatbots. AI Influence on WFM. That’s our crystal ball!!!

Call Center 40

Call Center Interactive Voice Response outsourcing Chatbots 40

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience.

Chatbots 89

Chatbots APIs Analytics Upselling 89

Fonolo

JANUARY 16, 2018

banks, airlines, insurance companies) still prefer on-premise deployments. ChatBots Step Up to the Plate. As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. of total seats in 2016, so we still have a long way to go.

Call Center 67

Call Center Contact Center Airlines APIs 67

AWS Machine Learning

SEPTEMBER 1, 2023

Main use cases are around human-like chatbots, summarization, or other content creation such as programming code. In this scenario, the generative AI application, designed by the consumer, must interact with the fine-tuner backend via APIs to deliver this functionality to the end-users. 15K available FM reference Step 1.

Engineering 103

Engineering Accountability Construction APIs 103

JivoChat

JULY 29, 2021

And 40% of consumers don’t care whether it’s a chatbot or a person providing customer service. So why not delegate some of your customer service tasks to chatbots and free up valuable time for your live agents? But there’s another option: Chatbots with artificial intelligence (AI). What is an AI Chatbot?

Chatbots 52

Chatbots Sales APIs Enterprise 52

Inbenta

JUNE 8, 2022

It’s been a few years since the first chatbots emerged. Although many companies are still using this kind of basic chatbots, many others have turned to more advanced artificial intelligence and natural language processing technologies. But what kind of actions can a transactional chatbot enable? And yet, it is extremely complex.

Chatbots 52

Chatbots APIs Banking Accountability 52

SmartKarrot

SEPTEMBER 25, 2020

In the past few years, the SaaS industry has grown from scarcity to abundance. In a very short duration of time, AI has become the central marketable asset for the SaaS industry. We have compiled the top 50 AI companies in the SaaS industry for you. SaaS has become a prime element in every business’s architecture. Pluralsight.

SaaS 8

SaaS APIs Analytics Enterprise 8

SmartKarrot

SEPTEMBER 25, 2020

In the past few years, the SaaS industry has grown from scarcity to abundance. In a very short duration of time, AI has become the central marketable asset for the SaaS industry. We have compiled the top 50 AI companies in the SaaS industry for you. SaaS has become a prime element in every business’s architecture. Pluralsight.

SaaS 8

SaaS APIs Analytics Enterprise 8

RichCall

SEPTEMBER 13, 2017

@Sheila McGee-Smith , an enterprise communications industry analyst. Elka Popova , Industry Analyst focusing on Unified Communications, Frost & Sullivan. They use knowledgebases, FAQs, mobile customer self-service, chatbots, and peer-to-peer communities in increasing numbers. Lutz Remmers. Donna Peeples. ” Jon Arnold.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

AWS Machine Learning

JUNE 12, 2023

Transformers-based models can be applied across different use cases when dealing with text data, such as search, chatbots, and many more. The Hugging Face transformers , tokenizers , and datasets libraries provide APIs and tools to download and predict using pre-trained models in multiple languages.

Best practices 67

Best practices APIs Engineering Analytics 67

Avaya

JULY 22, 2019

The Fourth Industrial Revolution has transformed customers into fickle buyers. Consider that: Customers are well informed about the market and finding alternatives is easier than ever; whether it’s changing banks or telcos, all it takes is a few clicks for the customer to ditch your brand for the promise of another.

Customer Experience 77

Customer Experience APIs Banking Chatbots 77

Branch Mesenger

JANUARY 24, 2019

You don’t have to be in any specific job, industry or vertical to understand customer service. Chatbots - According to research by Harvard Business Review, more than 24 percent of companies take longer than 24 hours to respond to customer questions. It’s a discipline that impacts each and every one of us. Frictionless Service.

Customer Service 48

Customer Service Chatbots CRM APIs 48

JustCall

FEBRUARY 28, 2024

And when you think about the range of features the latter offers at $49 per user per month — all 3 dialers, bulk SMS campaigns and workflows, live call monitoring , advanced analytics and reporting, API and webhooks, live call monitoring, and so much more, it is simply astounding. How are JustCall’s Sales Dialer and Mojo Dialer different?

Real estate 52

Real estate CRM APIs Sales 52

AWS Machine Learning

MARCH 19, 2024

Industrial facilities grapple with vast volumes of unstructured data, sourced from sensors, telemetry systems, and equipment dispersed across production lines. Nevertheless, standalone FMs face limitations in handling complex industrial data with context size constraints (typically less than 200,000 tokens ), which poses challenges.

Construction 116

Construction Scripts APIs Enterprise 116

SmartKarrot

JANUARY 20, 2022

The service is up to eight times cheaper as compared to bank transfers. The company offers dependable solutions to brokers, underwriters, and managing general agents (MGAs) in the industry. It uses tools such as targeted communications, retargeting tools, parity monitoring, and AI chatbots to keep track of OTA undercutting.

SaaS 10

SaaS Advertising B2B Transportation 10

AWS Machine Learning

NOVEMBER 30, 2023

We are also making it easier for any customer to access highly sought-after GPU compute capacity for generative AI with Amazon EC2 Capacity Blocks for ML—the first and only consumption model in the industry that lets customers reserve GPUs for future use (up to 500 deployed in EC2 UltraClusters) for short duration ML workloads.

APIs 126

APIs Enterprise Best practices Technology 126

ProProfs Blog

OCTOBER 25, 2021

Key features of SurveyMonkey are: Versatile question bank with hundreds of questions. . Create actionable industry benchmarks spread over the industry, touchpoint, or channels. With Trustpilot’s API, customize review invitations via chat, QR code, and more. Influence scores give you an idea of your industry influencers.

Feedback 148

Feedback Surveys Enterprise Analytics 148