Comm100

OCTOBER 17, 2023

Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms. Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights.

Customer Service 76

Customer Service Interactive Voice Response Multi-channel support Multichannel 76

JivoChat

AUGUST 30, 2021

SnapEngage for intelligent enterprise-grade chatbot and live chatting. Sales and service chatbots. Comes with a one-click call and a callback feature allowing phone support. Real-time visitor monitoring and chat analytics. Key features: Multi-channel support. Custom chatbots for sales and support.

Sales 52

Sales Chatbots Multi-channel support CRM 52

JivoChat

NOVEMBER 29, 2021

Reports and analytics. Analytics tools. Zoho Desk will make it much easier to manage customer conversations across multiple channels by using a multi-channel ticketing system and organizing all the messages in a single interface. Highlighted features: Multichannel ticketing system. Reporting/Analytics.

Multi-channel support 52

Multi-channel support CRM Metrics Multichannel 52

Netomi

NOVEMBER 8, 2021

Help desks provide one centralized record of cross-channel support tickets which can be tracked, reviewed and analyzed at any time. This also opens the door for advanced analytics on the issues customers are facing. Sophisticated analytics. Omnichannel experience and support – including real-time chat and email.

Chatbots 52

Chatbots Enterprise Self service CRM 52