Taylor Reach Group

MARCH 26, 2018

Conference co-chairs Paul Greenberg, Brent Leary, and the editors of CRM magazine are working together again to bring you some of the best CRM analysts and consultants, project leaders, and vendors in the industry. The big one. Monetising Big Data in Telecoms World Summit 2018 April 23 – 24, Singapore. This is it.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

CSM Magazine

FEBRUARY 22, 2022

It is a help desk software for post-sales support and allows your customers to submit their complaints and feedback, which you and your team can address at any time. Loggly (logs search and analytics software). With Salesforce’s mobile app, field sales teams can stay on top of opportunities wherever they are.

Customer Experience 52

Customer Experience CRM Big data SaaS 52

Natalie Petouhof

FEBRUARY 11, 2016

who is the owner of Time, Fortune, and People magazines, has acquired Viant. My sources say that it’s all about the data! ” This platform allows marketers to connect their own databases with Viant’s data and it also contains a demand-side ad platform, an ad server, and a data-analytics platform.

Advertising 65

Advertising Entertainment Analytics Sales 65

Xaqt

FEBRUARY 6, 2020

Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet.

Contact Center 52

Contact Center Enterprise Call Center APIs 52

CSM Magazine

JULY 16, 2020

Front-end sales – train the latest AI tools to answer the most common questions quickly then maximise their ability to use critical customer data to offer personalised recommendations on policies and pricing. Here are 3 ways AI can help the insurance industry in key areas: 1.

Automotive 59

Automotive Transportation Enterprise Upselling 59

CSM Magazine

JUNE 17, 2020

Coop is ranked as Sweden’s most sustainable grocery chain and has the highest percentage of organic sales in the grocery retail industry. Coop has had an online shop since 2008 which today reaches over 60 percent of Swedish households with home deliveries and also offers meal plans that can be picked up in all Coop stores. About EBI.AI.

Automotive 52

Automotive Transportation Big data Chatbots 52

CSM Magazine

FEBRUARY 9, 2021

Create genuine sales and lettings leads for agents – pent up demand for property means higher customer expectations and greater competition among agents and landlords. AI is able to sift through and analyse unlimited amounts of data to provide real value to estate agents and landlords looking to stand out from the crowd.

Self service 59

Self service Marketing Automotive Transportation 59

Vistio

OCTOBER 5, 2021

Either it’s analysis work, where I’m actually working on specific projects or problems or analyzing maybe a different market or something like that, or it can be what you might think of more as like sales or marketing. Like analytics, AI, machine learning. This kind of thing really helps the agents.

Chatbots 52

Chatbots Contact Center Banking Technology 52

CSM Magazine

OCTOBER 24, 2019

What was once a day (Black Friday), then a long weekend (Cyber Monday) is now a long sales frenzy that doesn’t officially conclude until we dispose of our Christmas trees in early January. and is the author of the book “Thingalytics: Smart Big Data Analytics for the Internet of Things.”.

Big data 45

Big data Technology Analytics Personalization 45

CSM Magazine

JUNE 21, 2018

What if you only looked at sales or profit numbers that often? If you don’t measure the customers’ experience regularly and use the data to excel, you can’t manage it. One organization spent millions to improve customer retention through technology; unfortunately, their sales growth continued to spiral downward.

Customer Experience 40

Customer Experience Airlines Big data Technology 40

C3Centricity

AUGUST 17, 2020

Their explanation for this is that: "Only 29% of marketers believe they have the necessary skills to analyse data, with 44% planning on investing in further training over the next two years to boost confidence within their organisations around the handling of information." . The industry grew a measly 2.1% But there is some hope.

Customer centricity 63

Customer centricity Big data Airlines Marketing 63

CSM Magazine

MARCH 29, 2021

These two tools when combined can provide business intelligence analytics as well as BI content such as reports, data connections, scorecards, and dashboards, just to name a few. When you use SharePoint, you can share data, resources, files, and news within your organization easily. Google Analytics.

Analytics 52

Analytics B2B Big data Marketing 52

C3Centricity

DECEMBER 3, 2018

Their explanation for this is that “only 29% of marketers believe they have the necessary skills to analyse data, with 44% planning on investing in further training over the next two years to boost confidence within their organisations around the handling of information.” But there is some hope.

Big data 59

Big data Marketing B2C CRM 59

CSM Magazine

JULY 30, 2020

This innovative feature helps clients to top the list in any eCommerce marketplace (Amazon, Walmart, Target, etc) searches and boost sales. They have applied in-depth cx analytics to create a product listing optimization feature. Revuze is led by experts in marketing, business development, product management, and enterprise solutions.

Big data 72

Big data Enterprise Analytics Marketing 72

CSM Magazine

DECEMBER 1, 2020

Those that come up with the right formula can expect extra sales, greater customer loyalty, better utilisation of frontline staff and reduced costs. What is more, thanks to machine-learning, the more AI tools are used, the better they get, making them a valuable and strategic addition to an organisation’s corporate CX and sales strategy.

Automotive 69

Automotive Transportation Big data Interactive Voice Response 69

CSM Magazine

OCTOBER 13, 2022

With the development of digital tools and the unfolding of Big Data technology, it is now possible to determine precisely what customers want and desire by analyzing their behavioral data. A sales page? Build robust call analytics and decision algorithms. Product pages?

Personalization 52

Personalization Customer Experience Call Center CRM 52

CSM Magazine

FEBRUARY 27, 2020

By automating customer contact management, data recording and analysis processes, AI can readily identify patterns of consumer behaviour that give contact centres and customer service operations a new competitive edge. Here are just two real-life success stories to prove it.

Automotive 59

Automotive Transportation Telecommunications Big data 59