AWS Machine Learning

JANUARY 5, 2024

Continuous integration and continuous delivery (CI/CD) pipeline – Using the customer’s GitHub repository enabled code versioning and automated scripts to launch pipeline deployment whenever new versions of the code are committed. Wipro has used the input filter and join functionality of SageMaker batch transformation API.

Management 103

Management APIs Engineering Government 103

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 95

Analytics APIs Engineering Construction 95

AWS Machine Learning

DECEMBER 21, 2022

Apache Iceberg is an open table format for very large analytic datasets. It manages large collections of files as tables, and it supports modern analytical data lake operations such as record-level insert, update, delete, and time travel queries. put_record API to ingest individual records or to handle streaming sources.

Scripts 71

Scripts Engineering APIs Big data 71

AWS Machine Learning

JUNE 27, 2023

That is where Provectus , an AWS Premier Consulting Partner with competencies in Machine Learning, Data & Analytics, and DevOps, stepped in. This step produces an expanded report containing the model’s metrics. The initial solution also required the support of a technical third party, to release new models swiftly and efficiently.

Engineering 90

Engineering APIs Scripts Entertainment 90

AWS Machine Learning

MAY 5, 2023

By uploading a small set of training images, Amazon Rekognition automatically loads and inspects the training data, selects the right ML algorithms, trains a model, and provides model performance metrics. A Python script is used to aid in the process of uploading the datasets and generating the manifest file.

Engineering 100

Engineering APIs Scripts Enterprise 100

JustCall

FEBRUARY 20, 2024

JustCall helps you do exactly that with sentiment analysis , advanced analytics, call insights, etc. JustCall is easier to integrate: JustCall boasts 100+ integrations for CRMs , webhooks, or APIs, offering seamless compatibility with various business tools. There are also many other important differences between the two (i.e.,

Sales 52

Sales APIs Scripts Analytics 52

Balto

NOVEMBER 2, 2023

AI-powered QA and conversation analytics solutions have made it possible for contact centers to automate data collection and analysis with real-time insightful reports and forecasts. What’s more, Balto assists your agents during calls and alerts them when they deviate from the script. This results in happier, more loyal customers.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

AWS Machine Learning

APRIL 19, 2023

Our data scientists train the model in Python using tools like PyTorch and save the model as PyTorch scripts. Ideally, we instead want to load the model PyTorch scripts, extract the features from model input, and run model inference entirely in Java. However, a few issues came with this solution.

Engineering 72

Engineering APIs Scripts Education 72

AWS Machine Learning

DECEMBER 18, 2023

With efficient querying, aggregation, and analytics, businesses can extract valuable insights from time-stamped data. If you need an automated workflow or direct ML model integration into apps, Canvas forecasting functions are accessible through APIs. Through Atlas Data Federation, data is extracted into Amazon S3 bucket.

Finance 99

Finance APIs Analytics Scripts 99

AWS Machine Learning

JULY 14, 2022

This post walks you through an example of how to track your experiments across code, data, artifacts, and metrics by using Amazon SageMaker Experiments in conjunction with Data Version Control (DVC). In each individual experiment, we track input and output artifacts, code, and metrics using SageMaker Experiments. SageMaker Experiments.

Scripts 74

Scripts Engineering Metrics APIs 74

CallSource Insights

NOVEMBER 15, 2018

How to setup some of the most common Google Analytics filters and how you can use them to customize your own view filters and organize your traffic for marketing success. Setting up Google Analytics is simple: you add the script to the right place on your website and you are good to go. Error checking for analytics.

Analytics 70

Analytics Accountability Marketing APIs 70

AWS Machine Learning

OCTOBER 19, 2022

To demonstrate how you can use this solution in your existing business infrastructures, we also include an example of making REST API calls to the deployed model endpoint, using AWS Lambda to trigger both the RCF and XGBoost models. Lastly, we compare the classification result with the ground truth labels and compute the evaluation metrics.

APIs 65

APIs Metrics Calibration Accountability 65

JustCall

APRIL 5, 2023

Call Recording and Analytics JustCall also provides intuitive call recording and analytics features to help you track call metrics and improve the customer service experience. You can use the data gathered from the metrics to arrange for training programs, etc., if neccessary. G2 Rating: 4.3 G2 Rating: 4.4

APIs 52

APIs Analytics Enterprise Feedback 52

AWS Machine Learning

SEPTEMBER 7, 2023

You can then use a script (process.py) to work on a specific portion of the data based on the instance number and the corresponding element in the list of items. if there are multiple, you can fetch available pipelines using boto3 api #and trigger the appropriate one based on your logic. 1", instance_type="ml.m5.xlarge",

Best practices 88

Best practices Scripts Construction APIs 88

AWS Machine Learning

OCTOBER 11, 2022

It provides APIs powered by ML to extract key phrases, entities, sentiment analysis, and more. To install the active LTS version of Node.js, you can use the following install script for nvm and use nvm to install the Node.js If you’re running this solution in us-east-2, the format of this REST API is [link].execute-api.us-east-2.amazonaws.com/prod/invokecomprehendV1.

APIs 70

APIs Enterprise Engineering Accountability 70

AWS Machine Learning

JULY 25, 2022

For production, we wanted to invoke the model as a simple API call. We found that we didn’t need to separate data preparation, model training, and prediction, and it was convenient to package the whole pipeline as a single script and use SageMaker processing. With other standard metrics, the improvement ranged from 50–130%.

Scripts 68

Scripts Engineering Analytics APIs 68

Babelforce

NOVEMBER 30, 2022

We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. Metrics and measurables. Active waiting calls metric. Call Center Analytics. Application Programming Interface (API). Key Performance Indicator (KPI).

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

AWS Machine Learning

JULY 21, 2022

As a result, this experimentation phase can produce multiple models, each created from their own inputs (datasets, training scripts, and hyperparameters) and producing their own outputs (model artifacts and evaluation metrics). We also illustrate how you can track your pipeline workflow and generate metrics and comparison charts.

Metrics 75

Metrics Scripts Enterprise Telecommunications 75

AWS Machine Learning

NOVEMBER 21, 2023

REGION.amazonaws.com/sagemaker-matlab-training-r2023a:latest Open MATLAB and open the live script called PumpFaultClassificationMATLABSageMaker.mlx in folder examples/PumpFaultClassification. After checking the accuracy metrics for the locally-trained model, we can move the training into Amazon SageMaker.

Engineering 81

Engineering APIs Scripts Automotive 81

Noble Systems

JUNE 27, 2019

Advanced analytics. Speech analytics is another essential for cloud contact centers. It analyzes both live calls and call recordings to prompt agents, spot trends, identify reasons for customer calls, improve quality, measure script adherence and discover training and coaching needs. Robust APIs for integration.

Cloud contact 57

Cloud contact Contact Center Interactive Voice Response Self service 57

JustCall

APRIL 18, 2023

Analytics & Reporting (Real-time and Historical) Real-time call analytics offers you a holistic performance review of your sales call center agents , from the number of outbound calls per line/day/department/agent to average on-call time and more. Navigate your pitch accordingly to address what the prospect wants and needs.

call center software 52

call center software Call Center call center solutions Enterprise 52

Hodusoft

MAY 10, 2024

Metrics to Measure the Performance of Your Virtual Call Center Read More Benefits Provided by Virtual Call Centers Over Traditional Call Centers Compared to traditional call and contact centers, the benefits of virtual call and contact centers are many. Consider APIs and third-party integrations available to extend functionality as needed.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Hodusoft

NOVEMBER 29, 2022

Using Genesys Cloud CX, contact center owners can effortlessly handle interactions and metrics and address problems quickly. It has a speedy implementation time and it provides an entire gamut of services under one platform. The basic annual subscription plan is reasonable, which costs $49 per agent per month. Exceptionally fast integration.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

aircall

JUNE 11, 2021

2015 — An open API (applied programming interface) technology was invented to allow software applications to sync and share data between them. A discussion of voice communications isn’t complete without VoIP (voice over internet protocol) and an open API (applied programming interface) technology. Telecommunication Now.

voip 62

voip APIs Call Center Telecommunications 62

IdeasUnlimited

JULY 28, 2022

It is important to make use of APIs and integration to know where the customer is coming from, what the context is and where to take them ahead. Agents need to have access to information in a way that it is easily searchable and not just in the form of a memorized script. Tracking Metrics of Customer Experience.

Customer Service 59

Customer Service Virtual Agent Call Center Abandon rate 59

AWS Machine Learning

SEPTEMBER 9, 2022

Example components of the standardized tooling include a data ingestion API, security scanning tools, the CI/CD pipeline built and maintained by another team within athenahealth, and a common serving platform built and maintained by the MLOps team. We then use Kibana and the Grafana UI for searching and filtering logs and metrics.

Engineering 73

Engineering Healthcare APIs Scripts 73

The Northridge Group

MAY 2, 2023

To get a handle on ChatGPT, its implications, benefits, challenges, and best practices for contact centers we had a virtual conversation recently with Nathan Hart, Senior Director of Technology, Solutioning & Data Analytics, The Northridge Group. But ChatGPT can do much more than just reply.

Contact Center 67

Contact Center B2C Chatbots B2B 67

AWS Machine Learning

AUGUST 14, 2023

With a big focus on state-of-the art retrieval methods and solid evaluation metrics, it provides you with everything you need to ship a reliable, trustworthy application. script to preprocess and index the provided demo data. script to fit your needs if you chose to use your own data. OutputKey=='OpenSearchEndpoint'].OutputValue"

Enterprise 67

Enterprise Scripts Best practices Analytics 67

JustCall

MARCH 23, 2023

Further, JustCall has integrated data analytics tools to provide comprehensive analytics on demand, including call abandonment rate and customer satisfaction scores. For example, you can use call analytics to track the performance of your call scripts. When to Use GoTo Connect?

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

JustCall

MARCH 9, 2023

After the software processes all this data, it can generate reports on sales performance metrics like sentiment, buying moments, call conversions, revenue from calls, average deal size, and more. Dialogue Scripting for a Seamless User Experience and Empathy Good conversations require so much more than just a simple response.

Coaching 52

Coaching Sales Chatbots Analytics 52

AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

Engineering 97

Engineering Accountability Construction APIs 97

JustCall

APRIL 12, 2023

Look for an alternative that offers APIs to integrate it with other tools you use. Look for a tool that provides the necessary features for your sales process, such as call recording, analytics, and integrations with other tools. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics.

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

APRIL 12, 2023

Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

Enghouse Interactive

OCTOBER 21, 2020

But if that data is captured, the AI tools will have analyzed their inquiry, and will be able to provide the agent with everything required to quickly resolve the customer’s issue, from detailed scripting, relevant support information, and access to internal subject matter experts if necessary. Act on the results.

Self service 76

Self service Contact Center Benchmark Chatbots 76

Tenfold - Contact Center Blog

DECEMBER 28, 2017

An efficient workforce management approach combines demand generation, skills repository, talent acquisition, allocation, learning and analytics to deliver robust talent connect. One use of artificial intelligence in the call center is for predictive analysis of an agent’s performance based on predictive voice analytics.

call center workforce 54

call center workforce Call Center Technology Management 54

AWS Machine Learning

SEPTEMBER 9, 2022

It can serve the commonly seen model types, such the PyTorch TorchScript model, TensorFlow SavedModel bundle, Apache MXNet model, ONNX model, TensorRT model, and Python script model. This metric is available in Amazon CloudWatch as part of the invocation metrics published by SageMaker. Outside of work, he enjoys the outdoors.

Engineering 66

Engineering Metrics APIs Management 66