JustCall

JANUARY 29, 2024

is probably one of our most frequently asked questions on demo calls — and it’s a fair one to ask, given how similar JustCall and Kixie can appear at the outset, and how big an investment a sales dialer can be. How do you stack up to Kixie?” The good folks at Kixie have built what we think is a seriously competitive offering.

Sales 52

Sales APIs Analytics Abandon rate 52

AWS Machine Learning

NOVEMBER 8, 2023

We have developed a MONAI Deploy connector to AHI to integrate medical imaging AI applications with subsecond image retrieval latencies at scale powered by cloud-native APIs. AHI provides API access to ImageSet metadata and ImageFrames. Metadata contains all DICOM attributes in a JSON document. We prepared a model_handler.py

Healthcare 95

Healthcare APIs Enterprise Engineering 95

Hodusoft

MARCH 6, 2024

Establishing real-time analytics and reporting tools, implementing robust measurement strategies, and ensuring data privacy compliance can help companies in analyzing data to derive meaningful performance metrics. Real-time Analytics and Reporting To achieve customer service excellence, businesses must be able to make data-driven decisions.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

JustCall

JANUARY 23, 2024

Compliance and Security Does it adhere to WhatsApp’s Business API guidelines? Can it connect with third-party APIs for added functionality? Is there a free trial or demo you can go for? Its WhatsApp Business API allows you to stay connected with customers. Can it automate messages and replies?

Management 52

Management APIs CRM Chatbots 52

JustCall

JANUARY 23, 2024

Using these insights and analytics, you can improve your customer service processes, train agents, and speed up resolution time without a manual review of every conversation across platforms. WhatsApp Business has apps for small businesses and an API for large teams. Schedule a demo with us to learn more!

APIs 52

APIs Chatbots Multichannel Accountability 52

AWS Machine Learning

AUGUST 15, 2022

You can get started without any prior machine learning (ML) experience, using APIs to easily build sophisticated personalization capabilities in a few clicks. You can use the Amazon Personalize console or API to create a filter with your logic using the Amazon Personalize DSL (domain-specific language). It only takes a few minutes.

Personalization 70

Personalization APIs Entertainment Marketing 70

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. Another customer reaches out to your sales team to get a demo. If integrations aren’t available or you can’t connect to the right systems via API, a specific CX platform might not be ideal for you.

Customer Experience 83

Customer Experience Journey mapping Analytics Consulting 83

JustCall

FEBRUARY 20, 2024

JustCall helps you do exactly that with sentiment analysis , advanced analytics, call insights, etc. JustCall is easier to integrate: JustCall boasts 100+ integrations for CRMs , webhooks, or APIs, offering seamless compatibility with various business tools. There are also many other important differences between the two (i.e.,

Sales 52

Sales APIs Scripts Analytics 52

Xaqt

JULY 20, 2020

Built on the Twilio's Programmable Voice and Messaging APIs, Twilio Flex provides full control over most aspects of your contact center. Xaqt's Cognitive Insights Platform for the Contact Center addresses this gap and provides call centers with a robust dashboard and analytics engine. Get a Demo. First Name. Company. *.

APIs 52

APIs Contact Center Call Center Government 52

aircall

SEPTEMBER 12, 2022

100+ Integrations and API access. Advanced analytics and call monitoring. Custom analytics. Access to API developer support. Here are a few features you can expect when you make the switch to Aircall: Call center analytics. Check out our developer portal for more info on our open API. . & Canada*.

voip 62

voip APIs Interactive Voice Response Analytics 62

AWS Machine Learning

OCTOBER 11, 2022

It provides APIs powered by ML to extract key phrases, entities, sentiment analysis, and more. For this demo, you should have the following prerequisites: An AWS account. If you’re running this solution in us-east-2, the format of this REST API is [link].execute-api.us-east-2.amazonaws.com/prod/invokecomprehendV1. Prerequisites.

APIs 73

APIs Enterprise Engineering Accountability 73

AWS Machine Learning

APRIL 19, 2023

In this case, it detects the DJL PyTorch engine implementation, which will act as the bridge between the DJL API and the PyTorch Native. Every operation in the DJL API is hand-crafted to best fit the Java conventions and make it easily accessible. Thirdly, there are improvements to demos and the extension for Spark.

Engineering 75

Engineering APIs Scripts Education 75

JivoChat

JUNE 6, 2022

It offers an unending range of advantages as well as extensive reporting and analytics. . After selecting Shopify as your Target Cart from the menu, enter your store URL and API password into the blank spots. If you don’t know how to obtain an API password from your Shopify store, you can click here.

APIs 75

APIs Accountability Sales Analytics 75

CSM Magazine

APRIL 7, 2022

The new platform was launched and demoed to delegates at ‘Disrupt’, Sabio’s flagship event which is taking place today at ‘The Brewery’ in London. Meanwhile, the platform’s Analytics capability provides a set of pre-configured dashboards that provide the user with more visibility than ever before.”

Customer Experience 52

Customer Experience Transportation Virtual Agent APIs 52

AWS Machine Learning

NOVEMBER 14, 2022

We provide a step-by-step guide to deploy your SageMaker trained model to Graviton-based instances, cover best practices when working with Graviton, discuss the price-performance benefits, and demo how to deploy a TensorFlow model on a SageMaker Graviton instance. He’s passionate about applying machine learning to the area of analytics.

Scripts 81

Scripts APIs Best practices Engineering 81

Hodusoft

AUGUST 30, 2022

Businesses of every size, type, and industry can benefit from using cloud services for a variety of reasons such as: Data backup Software development and testing Email Disaster recovery Virtual desktops Big data analytics Customer-facing web applications, and more. The most popular cloud-based services: UCaaS, CCaas, and CPaaS.

APIs 52

APIs Interactive Voice Response Contact Center voip 52

JustCall

JANUARY 27, 2023

Real-time analytics – The platform delivers real-time communication and performance analytics. It also provides open APIs, SDKs, and widgets so developers can build their integrations and applications. per user per month Premium – Message, video, and phone features and an open API at $34.99

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs Enterprise 52

SmartAction

NOVEMBER 1, 2023

When used in business, conversational artificial intelligence (AI) supports overall call center operations by providing self-service options, 24/7 availability, and real-time data and analytics – while lowering costs and increasing profits. It linked via API to internal data sources and current customer input to find a successful solution.

Contact Center 65

Contact Center Virtual Agent Interactive Voice Response Chatbots 65

Upstream Works

MARCH 21, 2019

Actionable Insights, Customer Journey Analytics, and Platform for Growth. Contact us for a demo to learn more about how Upstream Works enables effective omnichannel customer experience management that delivers real business value.

Customer Experience 92

Customer Experience Management Contact center software Self service 92

Upstream Works

OCTOBER 23, 2019

Upstream Works takes an integration approach to Customer Experience Management, leveraging our open APIs to connect and exchange information with best-of-breed providers, backend databases, legacy systems, and vertical specific applications – connecting anything and everything that makes up the whole of the customer experience.

Customer Experience 60

Customer Experience Management Journey mapping APIs 60

Hodusoft

MAY 10, 2024

Personalized Customer Experiences Virtual call center platforms often include features like advanced analytics, customer segmentation, and personalized scripting tools. Consider APIs and third-party integrations available to extend functionality as needed. Ask for a Free demo!

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Balto

NOVEMBER 2, 2023

AI-powered QA and conversation analytics solutions have made it possible for contact centers to automate data collection and analysis with real-time insightful reports and forecasts. In addition to operational data, predictive analytics also acquire valuable customer information such as demographics, lifestyle, and interests.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

JustCall

APRIL 5, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. 8×8 provides solutions for VoIP calls, video conferencing, APIs for SMS and chat, and so on, and also integrates with third-party solutions like Microsoft Teams, Salesforce, Google Workspace, and Freshdesk.

voip 52

voip Interactive Voice Response APIs Contact Center 52

NobelBiz

APRIL 23, 2024

Advanced analytics and machine learning algorithms are also being integrated into call center operations to predict debtor behavior and optimize contact strategies. Seamlessly integrate proprietary or third-party CRM applications with our extensive APIs and data dictionary libraries.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

JustCall

DECEMBER 23, 2022

It allows you to get real-time conversational insights and shortens agents’ learning curves with AI-based scores and analytics. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Sales dialer- Deliver calls using an automated dialer. per user per month. Microsoft Teams.

voip 52

voip APIs CRM Enterprise 52

aircall

APRIL 16, 2021

Big data analytics. Flexibility – SaaS uses an open API (application programming interface) technology. An open API (also called public API) makes it possible for software developers to integrate software applications so they work together seamlessly. 4) Investing too much time on product demos. Sales Teams.

SaaS 62

SaaS Sales Coaching APIs 62

JivoChat

DECEMBER 2, 2021

Powerful checkout analytics and data. It gives you detailed analytics and reporting in the customer’s checkout process. Then, filing your Shopify API Password (so you see the YouTube button? Follow the brief instructions to get your API info and fill them in the form!). Enter Shopify Store Information.

Abandon rate 52

Abandon rate APIs Sales Enterprise 52

Hodusoft

NOVEMBER 9, 2022

Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others. Today, most IP PBX software service providers in the UK offer built-in analytics and reporting features. Get a Free Demo. Start Growing With HoduSoft - IPPBX Software.

voip 52

voip CRM Analytics Telecommunications 52

JustCall

FEBRUARY 13, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. month for up to 40k emails WhatsApp Business API – Starting at $0.0042 per WhatsApp Template message and $0.005 for session messages SMS, WhatsApp, Chat, and MMS – Starting at $0.05 5 Capterra– 4.4/5

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

Upstream Works

JANUARY 22, 2019

Some are to serve customers within a specific vertical, others provide agents with access to information, some help management with operations like workforce scheduling, and still others provide analytics and reports. Join our webinar and demo: Accelerate CX Innovation with Smart Integrations across the Enterprise.

Customer Experience 94

Customer Experience Contact Center Enterprise APIs 94

aircall

DECEMBER 19, 2022

Analytics. A VoIP platform that offers you analytical insights into your calls can help you increase your communication power and efficiency. Call analytics from both also ensure that you track metric efficiency. . To help you augment your VoIP setup, we also offer API developer support to help with custom integrations.

voip 62

voip Analytics APIs Interactive Voice Response 62

Xaqt

FEBRUARY 4, 2020

Schedule a Demo or Discovery Call. And, when deployed with Conversation Analytics, you will gain new insights into your customers and why they're calling. Zendesk Support Integration Zendesk provides a powerful set of APIs that can be used by non-Zendesk applications to access customer information and manage support tickets.

Interactive Voice Response 52

Interactive Voice Response APIs Technical Support Self service 52

Aspect

JULY 15, 2020

Aspect Performance Management is just such a tool, and in Version 20 , we have tightly integrated our world-class speech analytics solution, Aspect Engagement Analytics, to enable balanced scorecards and other reports that aggregate quality metrics from 100% of customer interactions.

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

AWS Machine Learning

FEBRUARY 29, 2024

At Deutsche Bahn, a dedicated AI platform team manages and operates the SageMaker Studio platform, and multiple data analytics teams within the organization use the platform to develop, train, and run various analytics and ML activities.

APIs 98

APIs Construction Transportation Analytics 98

JustCall

APRIL 3, 2023

Top Features of JustCall Powerful autodialer and automation Toll-free numbers globally Call recording Mail forwarding, voicemail and custom numbers Centralized tracking of call activity, and call/team/number analytics. user/month Ultimate : Message, Video, Phone, Open API at $62.99/user/month

Interactive Voice Response 52

Interactive Voice Response Analytics Enterprise Feedback 52

ViiBE Blog

JULY 30, 2021

The most desired and beneficial features of successful contact centers are: interactive voice response customer experience recording advanced analytics and reporting embedded CRM API integrations. How to track contact center analytics and why it's important. How to enhance the contact center experience.

Contact Center 52

Contact Center Automotive Transportation Analytics 52

JustCall

APRIL 12, 2023

Look for an alternative that offers APIs to integrate it with other tools you use. Look for a tool that provides the necessary features for your sales process, such as call recording, analytics, and integrations with other tools. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics.

Sales 52

Sales Coaching CRM Contact center software 52