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The 5 Best Genesys Alternatives for Your Business

aircall

Choosing a cloud-based call center solution for your business is a time-consuming process. Genesys is a cloud-based contact center as a service (CCaaS) solution. Genesys is a cloud-based contact center as a service (CCaaS) solution. Its features include AI, voice, analytics, and workforce management.

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A Comprehensive Guide to Virtual Call Center and Contact Centers

Hodusoft

Increased Sales Revenue As you already know the virtual contact center requires very less capital investment and operational expenses. Streamlined Communication Virtual call center solutions often come with advanced communication tools like chat, email, and social media integration.

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HoduSoft partners with Signalmash to bring innovative UC products to US markets

Hodusoft

Signalmash specializes in providing communication solutions for Voice, SMS, and Video meetings. HoduCC – Call Center Software. The software is fitted with automatic dialers and the latest calling and analytics tools, to help you streamline and optimize your call center operations.

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LIVE: Opentalk Product Announcements

Talkdesk

Our first Predictive Customer Analytics application, Customer Sentiment Score, gives call center managers a 360 degree view of customer happiness based on inputs from the customer, the agent and other external factors. Get a trial of our call center solution and become a part of the customer communication revolution!

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How to Migrate from an On-premise Call Center Solution to a Cloud one

3CLogic

And in the new COVID work era cloud contact centers allow agents and administrators to operate from anywhere they have an internet connection. What’s the downside to a fully hosted cloud call center solution? But that’s a topic for another day.

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WebRTC Based Call Center Software – Changing Technologies for Changing Times

Hodusoft

WebRTC powered call center software has everything that agents need to perform their duties efficiently whether they are remote based or on the go. Hodusoft CC solution has the bells and whistles like predictive dialer, autodialer, and skill-based routing as well as call record, barge-in, and real-time analytics.

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10 Best Call Center Software: 2023 Updated List

JustCall

6 key features of a good sales call center software Here are some must-have call center phone systems features that can take your business to new heights. The key is to first identify your needs and then choose from among the call centre platforms with features that meet your outlined needs.