ai-technology 
CCNG
FEBRUARY 21, 2024
Your customers already want AI Customer Service. Artificial intelligence (AI) and Generative AI (GenAI) have created a new era of automating the most vital aspects of customer service. The leaders of this space have already explored how AI can improve your organization’s customer service (or support center).
The Northridge Group
APRIL 15, 2024
In our 3-part series: People, Process, & Technology — and the Intersection of AI, we have asked industry leaders in technology, people and process management to explain what AI is, what it isn’t, and how it can be a benefit (and a curse) in each area. Part 2: AI and Business Processes: How can it help?
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The Northridge Group
APRIL 8, 2024
But that’s only if this new technology is really understood and implemented correctly. We have a long-held belief (rooted in fact) that it’s nearly impossible to have effective processes and robust technology without trained people to manage and use them. In Part 1 of our series, we welcome Eric Ludwig from RISE Technology Advisors.
The Northridge Group
APRIL 22, 2024
In our 3-part series: People, Process, & Technology — and the Intersection of AI, we have asked industry leaders in technology, people and process management to explain what AI is, what it isn’t, and how it can be a benefit (and a curse) in each area. But how will AI tools effect that? We find out.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Technology has allowed for more instant communications, creating a new opportunity for businesses to connect with customers. How AI is empowering agents rather than replacing them. Live chat as a communication channel has significantly grown in recent years as the leading digital contact method, according to J.D
Helpware
JANUARY 30, 2024
However, the advent of AI technologies has revolutionized this approach. Now, with the emergence of accent-neutralization AI tools, the process of enhancing speech clarity has become more efficient. This technological shift opens new avenues to address the inherent challenges of accent modification.
Outsource Consultants
JULY 25, 2023
With its ability to mimic human intelligence and process vast amounts of data, AI is transforming the way call centers operate. A variety of AI technologies are being integrated into the call center industry, from Interactive Voice Response systems to chatbots and AI-assisted agents.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
By the end of this webinar, you will know: If your organization is ready to implement AI. How these emerging technologies can improve engagement, reduce churn. Tune in for some practical tips for improving agent engagement, reducing attrition, and improving your overall customer experience.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
The aim of a script has always been to assist and help the agent, and technology has enabled many agent assist capabilities, such as real-time sentiment analysis and collaborative or dynamic scripting. Join us for this informative webinar and you will learn how: AI is automating low-complexity tasks.
Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success
How to harness conversational AI technology to improve the employee experience. We’ll also share solutions to foster a work environment that supports and empowers employees for the long run. You’ll learn: The impact of repetitive, monotonous work on mental health. Why it’s time to rethink agent performance KPIs and handling processes.
Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
To say that there has been a lot of hype around AI is an understatement. If AI is a red-hot topic, AI and knowledge management for contact centers is white hot! However, only 4% of respondents said they had even deployed AI, let alone get business benefits from it, according to a Gartner survey.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. How to leverage AI to drive cloud-based solutions in contact centers. These advances initially gave the impression that automation will replace the human element.
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Real-time agent assist technology is enabling leading contact centers to accomplish these goals. Contact center leaders understand that frontline agents need in-call guidance to manage complex calls and drive higher levels of employee and customer experience.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks.
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
At the highest level, AI is about helping us be the best version of ourselves as humans. When looking for ways to apply this cutting-edge, revolutionary technology, we can be both dazzled and blinded as well. How long will it be until AI comprises the entire CX sector and real people no longer connect with real customer concerns?
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