ai 
Callminer
NOVEMBER 29, 2023
Despite increased investments in AI, concerns about AI risks are also prominent. Read this blog to learn about examples of responsible AI, showcasing how to use the technology while minimizing risk.
CCNG
APRIL 12, 2024
If you received a penny for every time you heard “automation” or “AI” in the contact center, you could pay off the national debt in about a month. We will examine how automation and AI are not the same in the context of the contact center, that automation can contain AI and AI can utilize automation.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
DECEMBER 17, 2023
Generative AI is extremely powerful, but when it comes to TCO it’s important to understand the implications of building your own AI-powered conversation intelligence solution vs. licensing one.
Callminer
OCTOBER 19, 2023
This blog explores why you shouldn’t rely solely on LLMs to unveil insights in customer conversations, and offers other AI techniques that deliver conversation intelligence advantages.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms. This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally.
ShepHyken
JULY 4, 2023
I was just at an industry conference focusing on AI (Artificial Intelligence). Someone commented, “AI is going to make us stupid.” Many people think that AI will be used to replace customer support agents – and even salespeople. They believe all customer questions can be answered digitally with AI-infused technology.
ShepHyken
JANUARY 8, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does AI play a role in streamlining repetitive tasks? What types of customer support tickets can be automated with the help of AI? How are large companies incorporating AI into their customer support platforms?
Advertisement
In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels. Download the eBook now to see how Conversational AI will affect your business.
Advertisement
Among the insights revealed are: 54% of CX executives’ CCaaS platforms don’t have effective self-service bots Only 41% are satisfied with their current AI and automation 53% can’t take advantage of AI innovations such as ChatGPT Get your copy of The Open CCaaS Advantage.
Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation
With the growth of AI, customers expect – and often demand – a customer journey based on their unique needs and history with your brand. A one-size-fits-all approach is a great approach – if it’s 2010.
Speaker: Tom Lewis, CEO of SmartAction
In this fast changing world, conversational AI is swiftly advancing and becoming more capable of handling complex calls. Join Tom Lewis, CEO of SmartAction, and learn 5 best practices that leading organizations are using to transform to AI self-service without compromising an ounce of Customer Experience (CX).
Speaker: Gary Davis, SmartAction CEO
What’s surprising to many is that, firstly, getting alignment from internal stakeholders may be the biggest challenge in the conversational AI journey, and, secondly, most of the work to improve virtual agent performance actually happens after going live.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
To convince stakeholders, one must develop a business case for conversational AI in the first place. In this webinar, our leading experts will walk you through step-by-step to build an ROI for conversational AI by: Showcasing how to create a symbiotic relationship between virtual agent and human agent.
Advertisement
AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Quality Assurance is a major challenge for contact centers today.
Advertisement
Implementing a modern contact center solution, powered by AI, can give contact centers a competitive advantage. While integrating AI is necessary to provide high-quality digital customer service, it is only a piece of the communication platform puzzle.
Expert insights. Personalized for you.
315 
Let's personalize your content